Hi.

A customer returned a product because it was damaged, as seen on the customer feedback in the Voice of the customer. I then got a negative rating for my NCX score.

I contacted Amazon Support to see if i can get a reimbursement as it seems like the customer received it as damaged, however I was told that the cusotmer damaged it,so no refund and the NCX score cannot be changed.

Im trying to make this make sense - So the cusotmer damaged the product, deemed it as unusable and then getting a bad customer experience due to a damaged item.

If this was indeed damaged by the customer (i dont know why they would put that as a reason for return) then why is it a bad customer experience ? Can someone advise or please look into this for me please ?

Hi I am a new seller on amazon, i applied for brand qualification which got declined. I have now made all neccesary adjustments and when i tried to reapply, It gets auto closed as a duplicate. Please can my case be reopened? or atleast allow me submit a new brand qualification request.

In my opinion it was just fine previously but the dispatch and orders section have now moved over to the left side of the page.

Seems silly to me, what is your thoughts?

Why did I just put myself through the pain of trying to speak to seller support. I have had a policy violation for trademark misuse for using the word guess in my title. The product I sell is a game and the word guess is part of the games title. Its nothing to do with the brand guess, its an action word. I had the same issue with another product a few weeks ago and spoke to seller support who passed it to the relevant team and it was sorted within 24 hours. Yet today I just got absolutely nowhere. I asked if they could pass it to the relevant team and was told no. Banging head against brick wall!!! Can one of the mods help?

Amazon in their infinite wisdom never notify us if someone leaves a product review but don't say anything, it is important to be aware of feedback from customers even if they don't say or leave a picture. Well theyve taken it one step further and now on the product listings the customer (and us) cannot see the numbe of ratings, I used to be able to check and see oh this product recieved another 5 5* reviews from last week so I can at least know.

Now we cannot see anything for all I know my product may recieve 8 more ratings which I could see the amount go from say 200 ratings to 208, but I will have no idea if these were positive or negative, what possible reason does amazon hide behind to not let us know! It is important as sellers to be aware of feedback as well as customers!

When will amazon review and change this stupid policy, or is there a way for us sellers to at least see!