I'm getting so tired of this. The amazon support is so useless at this point. it's worse than a chat bot. They just lie over and over and never change their mind.

They try to say I have bad barcodes. (because some warehouse stooge cant use a scanner)

say no "barcode" on product.

Dispute.

They send picture clearly showing a barcode. make up some "white space" problem - that isn't in their document compliance. It affects 1% of shipments. I send them thousands of these products a year. Yet, somehow only 1% are a problem.

Chat with support. They can't use a brain, and keep repeating false information. I'm so tired of this garbage.

I know there are many discussions on this topic recently. We've dealt with 4 of these in the last 3 weeks. "Buyer" returns an empty bubble envelope that was refund via RFS. All outgoing shipping labels were purchased via Amazon Buy Shipping.

Return label tracking shows either being shipped from a different city than the package was shipped to, or no tracking at all. How does RFS get initiated if there's no return label acceptance scan??

We file a Safe-T Claim. On the first 3, we've been reimbursed the price of the item. We've had to eat the outgoing shipping charge and the return label cost.

One the 4th, we were reimbursed 87% (??) of the item price and neither of the legs of shipping.

Why isn't Amazon responsible for 100% of the item price AND 100% of shipping charges/cost?

Hey @Seller_dnxnrsZIeTNo3 @Seller_FJwyF3iu5qxUY , can you look into this serious problem? Here are the details on the 4th instance descrobed above:

Order ID 114-6744557-4726618

Safe-T Claim ID 15819-19532-9646056

Dear Amazon Team,

I’ve been selling on Amazon since 2013 — more than 13 years of serving customers with care, integrity, and pride.

I’ve never had a serious policy violation. I’ve never scammed, manipulated, or cheated. I’ve built my small business here with love. I’ve responded to every customer. I’ve fulfilled every order. I’ve earned 1,867 feedbacks, with 89% positive.

Now, I’ve been shut out of the business I built for what Amazon calls a “Code of Conduct” violation — something I never intended and acted immediately to correct.

What happened?

I listed USPS stamps I purchased from Costco. I packaged them in a jewelry box with my brand name. At the time, I genuinely believed this was allowed — it was done to make a giftable bundle, not to deceive anyone. I had no idea that this would fall under “brand abuse.”

When Amazon updated its bundling and branding policies in October 2024, I immediately deleted every listing before the change even took effect.

My last order was fulfilled on October 3, 2024. I removed everything. I didn’t argue. I didn’t fight. I just did what I thought was right.

But after all this — even after deleting everything, changing direction, submitting a new trademark, showing all receipts and history — I keep getting the same cold copy-paste response:

"We don’t have enough information.”

I gave everything.

I wrote a detailed Plan of Action.

I submitted Costco receipts, photos of packaging, my 13-year account history, proof of deleted listings, proof of new product line that is 100% compliant.

And still — nothing. No human words. No recognition that this isn’t just a store. It’s my life.

Please Help Me to Get a Chance

I’m not a bad actor. I’m not trying to game the system. I’ve done everything Amazon asked. I’ve been here since 2013. I’ve put my heart into this store. And now I’m being treated like I don’t deserve to be here anymore.

I’m begging — not as a business, but as a person — please, someone at Amazon, look at my case. Just once. Like a person would. Please read my appeal. Please read my history. Please understand that I made a mistake, corrected it, and now I want to move forward the right way.

All I want is for someone to see me — not as a seller ID — but as a person who gave 13 years to this platform with honesty and respect.

If anyone on the forum knows how to escalate this for a human review, please help. I’ve tried everything. I’ve followed every rule. I’ve submitted every document.

I just want a chance to keep doing what I’ve always done — serve customers honestly on Amazon.

Thank you for reading. I really, really hope someone listens.

@Seller_zukQNO61PzGck @Seller_t9kvdr2yixQej

@Seller_nt9X7GoCkqXGB @Seller_YeWcEeTwlVO93

@Seller_SBIjJooGeXSQ6

@Seller_4zBzdtgCyS9EI

@Seller_OvL8C4BJWiuS9

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

Amazon Business Account completed unauthorized purchase charges which posted on my account after the items were moved from the shopping cart. I did not confirm a form of payment. Does Amazon receive fraud claims?

This is customer messages which I got for FBA order which was delivered to customer

Jun 15, 2025 2:25 AM

Hello. I have not received this order. Amazon says it is stolen and tells me to contact the police. Please refund my money.

Jun 19, 2025 1:40 PM

This is my last warning to you. Amazon told me to contact the seller. If you don't refund my money, I will buy your most expensive product and damage it. Then I will return it. This way you will get more damage. I think you should end this without further ado.

This is what I got first time in 15 years and I honestly don't know how ro react as I expect he or she will do that promissed .

I know we can report message but will it protect us or do any good at all ?