Hi

Customer returned an item that we didnt sell them. Upon receipt we took this up with the customer who said its not their fault they put the wrong labels on the wrong returns. They then filed an A-z

We appealed with photos of the item received and still lost ... and the A-z counts against us too.

Ive also noticed that pretty much all A-z's are lost now even when they have been delivered with tracking and photo.. just because the customer says so. What is the point of Amazon shipping if it protects you from nothing?

Anyway - the order number is : 203-6643416-3855558

Im hoping that the board admins can ask a real person to look at this and reverse it.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

Shipping Settings Automation (SSA) - I've never used it. I don't trust Amazon or the "up-to-date delivery times from your couriers of choice".

For those that do use it, how do you find it? Is it indeed accurate? Does it cause problems? Or does it help?

My handling times and delivery times are quite long to give me wiggle room (it's a small business, just me here) and account for the fact I use (usually) the slowest delivery methods (2nd class Royal Mail, or 2nd class Signed For) which of late have been a bit atrocious with some untracked letter mail taking 9-14 days to arrive. Can't afford at this time to change services, though I do increasingly use 48 Tracked. I don't have access to the cheaper postbox size 48T.

It also enables me to 'under promise, over deliver', with customers delighted that items arrive well packaged and (usually) well within the delivery estimate.

I'm just curious if moving to SSA will help increase orders BUT be a safe choice. I don't want to end up with lots of customers complaining about late deliveries.

hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

@Spencer_Amazon

Hi amazon，

I added all the products and found that all asin didn't have a buybox.

What should i do?

Thanks

Regards

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

I am sharing regarding my suspended Amazon UK seller account and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.

Removal Order Details:

Removal Order ID: 2504231D0P

Total Units: 215

Undelivered Shipments:

Shipment ID: 26493899255552

Shipment Date: 30 April 2025 at 19:44:45 GMT+8

Total SKUs: 50 | Total Units: 79

Tracking Number: 1Z216F476800599433 (UPS)

Shipment ID: 26473323167552

Shipment Date: 1 May 2025 at 07:16:37 GMT+8

Total SKUs: 34 | Total Units: 49

Tracking Number: 1ZAB07276800055247 (UPS)

Issue:

The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.

Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.

Questions:

1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?

2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.

3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?

Request:

Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.

Please refer to CASE ID 11198971232. Seller Support is not providing assistance. Right now, I need to locate my shipment, not recover my account.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4