Hello I have been encountering this error when trying to give user permissions to others or get it myself on another account. I have tried removing and re adding user. It happens on any country even happens in the European markets even after verifying my identity. Support couldn't help me they said. It shows up on every single permission. @Seller_l3eCP9f1PtJXC@Seller_PIHyltK09pbl3

Good afternoon,

Recently, one of my ASINs (B0D6B3SBWX) was flagged and removed by Amazon for a "Product and Food Safety" violation. This product had passed all necessary category compliance requirements prior to listing and began selling. I did not receive any notification from Amazon regarding safety violations at the time of suppression; the Performance Notification arrived only after the listing was removed.

The Account Health page only indicates a "Product and Food Safety" violation without specifying the exact issue. Initially, Seller Support informed me the product was reinstated. In Case # 17775208801, the first response stated: "Your submission has been approved. Please allow some time for the changes to reflect in the system. No further action is required from your end. Your ASIN will be active soon." A subsequent response in the same case then stated: "Upon investigating your product, I found your ASIN B0D6B3SBWX was suppressed due to Amazon's Dietary Supplements policy by the Product Compliance team." However, this product is entirely unrelated to dietary supplements. Upon further inquiry, a third response claimed: "While we were investigating the issue, the ASIN was updated and became inactive again for Product and Food Safety violations. According to our internal team, the violation is an issue because the product is unrelated to food." Even then, the stated reasons for suppression kept changing, raising concerns about the justification.

The Performance Notification states: "Because one or more of your products was reported for multiple safety issues, this product has been removed from the Amazon store. We are not reinstating this product at this time. If we decide to reinstate it, we will let you know. Do not relist this product. Please refer to our Product Safety Policies for more information." However, I observed no irregularities on my listing prior to suppression. Immediately upon removal, I contacted the Account Health support team via phone. The representative's explanation was very general.

I have submitted three appeals (Case # 17775343381), but each received a copied-and-pasted response from the same representative.

Could the MOD please review my two cases (17775208801 and 17775343381), assist in obtaining a specific response from Seller Support, and clarify:

The exact nature of the safety issue(s) identified with ASIN B0D6B3SBWX.

The specific information/documentation required to resolve the violation and restore the selling privileges for this ASIN?

Thank you for your assistance. @Danny_Amazon @Cooper_Amazon @Michelle_Amazon @Manny_Amazon

We are trying to get this product to sell in Canada, but keep being told can't sell due to import/export restrictions. There are many products that are the same as this product and are selling in Canada. ASIN B0D5JVHB3Z is one that is selling in Canada and is one of our products. Please help get this resolved Amazon! Thanks so much!

Sean

This is customer messages which I got for FBA order which was delivered to customer

Jun 15, 2025 2:25 AM

Hello. I have not received this order. Amazon says it is stolen and tells me to contact the police. Please refund my money.

Jun 19, 2025 1:40 PM

This is my last warning to you. Amazon told me to contact the seller. If you don't refund my money, I will buy your most expensive product and damage it. Then I will return it. This way you will get more damage. I think you should end this without further ado.

This is what I got first time in 15 years and I honestly don't know how ro react as I expect he or she will do that promissed .

I know we can report message but will it protect us or do any good at all ?

Hi everyone,

We’re reaching out for help or insight regarding a recurring issue affecting our business.

We sell magnetic self-adhesive boards (chalkboard-style), designed for visual learning, home organization, and planning. They adhere to walls and support light magnetic accessories. However, several of our ASINs have been incorrectly classified by Amazon as "Children’s Toys", which has triggered compliance requirements under CPSIA and ASTM F963.

These products:

* Have no small parts or electronic components

* Are not intended for unsupervised play

* Are permanently installed on walls (non-removable)

* Are marketed as educational/organizational tools

We’ve submitted appeals stating that these items are not toys, supported by technical datasheets and comparison with similar active listings, but they remain blocked under “Toys.” This misclassification has directly impacted our sales and visibility.

If any fellow sellers have faced similar issues—or if someone has successfully resolved a misclassification under “Children’s Products”—we’d love to hear how you approached it or what path worked.

Thanks in advance for any guidance or shared experiences.