I have recently updated my business information, can someone please tell me what’s supposed to happen after you press submit for verification. At the moment after I press it it goes to another screen that says it will refresh after 30 seconds and then after refreshing it appears like it might have been submitted however when I go back to the dashboard it prompts to me to submit it still and it tells me I keep getting performance notifications telling me I need to update it. Is this normal?

Thanks!

Hello,

A customer placed an order with us to be shipped via "Next day" delivery option and paid an extra fee. The order shipped via Amazon Shipping , but delivered unfortunately after 4 days.

The customer contacted us the day they had to receive the order and complained about not receiving the order and we have issued a refund for the shipping fees.

After they received the order (as the tracking information indicates), they opened an A-Z claim. Amazon have granted the claim , however without a defect affecting the account. Although we appreciate there is no defect, we did not agree with the refund issued.

We have appealed the decision, but was denied.

Our argument was, why did they accept the claim and refunded the customer without asking them to return the order first?

We understand the order was not delivered in time, but why is Amazon allowing customers to keep the products , if delivered after the ETA has ended?

Thank you

Has anyone noticed that Amazon are suddenly paying less for lost items?

I have just been reimbursed £40 for 3 units that would have sold at £180 in total.

Last week I got reimbursed £117 for 6 units that would have sold at £240.

I understand that the reimbursements are meant to reflect the net amount we would have received but these 2 seem very low.

I am the seller account OWNER for an LTD business and have resigned from the said business. I would like to transfer the seller account to the new business owner. How do I do this, please?

Thank you in advance for any help you can give.

So, I have been going round in circles with Amazon Italy and looks like I’m getting nowhere.

I have been a seller on Amazon for 12 years, and have very good metrics in the UK. I’ve never really had any interest in selling to the EU countries but wanting to grow my business, I thought I’d give it a go. Bought some stock (different products to what I normally sell), sent them to a fulfilment company, and listed them on Amazon.es and Amazon.it.

After that, all went pearshaped. Sold 11 units, fulfilment company then decided they couldn’t ship to EU, so after marking the orders as shipped on Amazon, I ended up having to cancel and refund the orders.

3 of those orders resulted in an order defect so my ODR on Amazon.it is currently 27%. As such, Amazon.it have put my account under review. The initial 30 day review passed and they then put my account in an ‘extended review’ and 5 days later deactivated my seller-fulfilled listings on Amazon.it (I had already put my EU stores in holiday mode).

When Amazon.it deactivated my seller-fulfilled listings, they were only deactivated on Amazon.it (I’m still continuing to make sales and ship orders on Amazon.co.uk), however, my funds on Amazon.co.uk are on hold in an Account Level Reserve.

I’ve reached out to Amazon UK and keep being told that as long as my account doesn’t have any issues my funds will be released on 27th June (so they expect me to go a full month without any money…great), but every time I submit information to Amazon.it they reject it and say it’s not sufficient so won’t release the hold.

The emails from Amazon.it then say if I don’t provide the information they requested within 90 days of the original notification, my account will remain deactivated.

So… what I’d like to know is:

a) if my Amazon.it account remains deactivated, will the funds in my Amazon.co.uk account remain on hold or is the fact my Amazon.co.uk account is still functional (other than the hold) a good sign?

b) Amazon.it are continuously asking for tracking details confirming delivery of the orders that I cancelled and refunded. I cannot provide tracking details because they don’t exist hence why the orders were refunded 6 weeks ago. Is there any way I can get Amazon.it to understand and accept this? I have sent screenshots showing the orders refunded, explained that the orders weren’t shipped due to issues with the fulfilment company, and accepted full responsibility for the issue.

[Moderator Edit: removed inappropriate commentary]