Hallo in die Runde,

ich suche seit mindestens 30 Minuten die Möglichkeit, bei meinen Identitätsdaten den Personalausweis zu aktualisieren, weil der alte abgelaufen ist und mein Verkäuferkonto nicht reaktiviert wird... hat jmd ne Idee, wo ich das eintragen kann??

Danke!!

Herzliche Grüße

Can ANYONE help direct me on what we can do when a customer LIES and says they receive the wrong item and open an A-Z? I had a customer as much as admit they sent the wrong item (shown in messages) but Amazon STILL grant the A-Z... ignoring our appeal.

Is there ANY way to get through these cases or is ir game over when a return comes through with that as the reason? The scammers just win?

I've had lots of cases now where I've lost and customers are stealing so much money from us through Amazon....

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_sSkzzHms7Kxs6 - please do tag anyone else who might have any nuggets of wisdom, because this is getting silly now.

Thanks.

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.

Hi,

I’d like to raise an issue regarding two A-to-Z Guarantee claims that I believe were unfairly decided against us, despite the situation being caused entirely by a buyer-side error.

Here’s what happened:

• The buyer placed two separate orders for the same item, with two different delivery addresses:

• Order ID: 206-3842188-6090752 – Sutton, SM1 1HN

• Order ID: 206-0363853-6009903 – London, N1 9DJ

• Upon noticing the duplication, we immediately contacted the buyer to confirm which order should be fulfilled. The buyer replied under the first order thread and clearly stated:

“I ordered only 1, if I did any mistake when I ordered sorry I need only 1 please.”

• Based on this, we expected the buyer to cancel one of the orders. For 206-0363853-6009903, we delayed shipping while waiting for their confirmation. However, the buyer didn’t cancel the order, and to avoid prolonged delay and service issues, we eventually shipped the item to the London address.

• Later, the buyer filed A-to-Z claims for both orders, and both were granted – leading to two ODR impacts, even though:

1. One order was cancelled due to their explicit request.

2. The second order was delayed only because we were waiting for cancellation confirmation, not due to negligence or poor performance.

We have submitted appeals with the full context and buyer messages, but both claims remain on our record.

We are extremely disappointed, as we acted in good faith and followed policy while trying to prevent duplicate shipments and unnecessary refunds.

I kindly ask the moderation team to review this case and assist in removing the ODRs linked to these claims. This situation was beyond our control, and we believe it sets an unfair precedent for similar future cases.

I am happy to share supporting screenshots and message logs via private message if needed.

Thank you very much in advance for your support and guidance.

Case : 11141785092

@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4@Seller_z3k8APxGfbQEK

Kind regards.

We just created this account and uploaded our listings and within a day, our account has been suspended under Section 3. Our original notification email read:

"""

Hello,

Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":

https://sellercentral.amazon.co.uk/gp/help/201190440

"""

We've created several cases to ask for more details or provide a path to reinstatement:

11139899722

11131049012

But we are not told what we are being accused of or how to get our account back. Original case ID mentioned providing ID Docs:

11127794662

Which we provided, not just ID docs but:

- Passports for all owners

- Proof of address for all owners

- Bank statement for business

- Cert. of incorp for business

And yet we are still deactivated! We haven't engaged in any fraud because we have yet to sell even a single unit! We are happy to comply with any requirements, we just need to know what to do!

@Seller_XUNeUuvrQDpgP@Seller_VLOxBfLBgpoOh@Seller_mIRnuhdx7l5sN