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Seller_SBIjJooGeXSQ6
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How to mitigate and address product condition complaints
by Seller_SBIjJooGeXSQ6

Hello Everyone,

I wanted to share some guidance on our product condition requirements, and our appeal expectations surrounding violations that occur within this category.

These types of complaints or customer concerns can be driven by several different scenarios ranging from listing details, missing or inaccurate size charts, wrong or incorrect product received. As noted, these are just a few examples of what can occur.

So you are best prepared for situations such as these, I recommend reviewing our policy page on preventing product condition issues. We provide guidance on improving quality of your listing attributes to ensure customers receive exactly what they saw on the listing and in the same condition. This also includes improvement to storage, to help ensure that quality is maintained for the product.

When trying to address these types of issues, you first need to research what exactly occurred and why it may have happened. Typically, when these types of scenarios occur, you should receive some type of communication via manage returns, voice of the customer,feedback or claims. Understanding what exactly occurred will impact required information.

Most situations do require the submission of documentation such as invoices. These are required to validate the condition of the products that were sourced, listed and sold. Most of these scenarios will also require a written explanation on what occurred, including the root cause, and how you will prevent these complaints in the future.

There are also situations where you can dispute these issues. These situations will require communication with the buyer to confirm their misunderstanding of the situation. This can be screenshots of buyer seller communications as an example.

This should serve as a general guidance for these situations. If you encounter a similar situation and need further support, please create your own thread and share related information such as notifications and case ID’s so we offer any necessary guidance.

Emet.

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Seller_pNcTCLA8hM78c
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Shipment loss my goods from AWD to FBA
by Seller_pNcTCLA8hM78c
Amazon replied

Shipment loss from AWD to FBA:

Shipment FBA18TL37CTR: A total of 50 items were sent, but 0 were actually received. I opened a CASE (17608781211) on

April 18th, but have not received any response or compensation yet.

Could any relevant Amazon staff please assist in investigating this matter? Thank you very much.

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Seller_Dax3VBGzrB6wf
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report a systematic abuse of Amazon’s complaint process by the seller using the contact information “qusidijiagou” (email: yfdgfd@aol.com).
by Seller_Dax3VBGzrB6wf

In just two days, this individual has filed over 22 copyright complaints targeting my listings , many of which are duplicate reports of the same main image, submitted repeatedly to create artificial policy violations. This pattern indicates a malicious campaign against our account.

Complaint IDs: 17832971381, 17834100441, 17832756511, 17832890361, 17832967311, 17833880431, 17833104771

ASIN: B0F2HN1LND

Complaint IDs: 17833234011, 17833143321, 17832954541, 17833061371, 17833005341, 17832952121, 17833377791, 17823333711, 17822313141, 17823242391, 17823149911, 17823183651, 17823106741, 17823242011, 17823180061

The complainant’s username “qusidijiagou” translates from Chinese to vulgar and abusive language (e.g., “go die, cheap dog”), which violates Amazon’s policies against offensive or threatening conduct. @Seller_FJwyF3iu5qxUY

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Seller_2dlF1lhUo1Z08
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Fulfillment Center Refuses to Update Wrong Dimensions
by Seller_2dlF1lhUo1Z08

Title: Fulfillment Center Refuses to Update Wrong Dimensions — Case ID 17755674151, Need Help

Hi fellow sellers,

We’re a small business and have recently encountered a serious issue with Amazon’s fulfillment center regarding incorrect product measurements that led to an unjustified “Oversize” classification. I’m posting here in hopes of getting some advice or hearing from others who’ve faced similar situations.

The problem:

One of our large-size products was mismeasured by Amazon and is now being classified as an “Oversize – 50 to 70 lb” item. The backend currently shows:

Dimensions: 39 x 19 x 9.5 inches

Shipping weight: 51.00 lb

Product weight: 19.949 lb

Dimensional weight: 50.643 lb

We opened a case (Case ID: 17755674151) and Amazon did remeasure the product. They confirmed that the actual dimensions are smaller, and the product should be categorized under Large, not Oversize. Their measured values are:

39 x 19 x 9 inches

Weight: 19.85 lb

Dimensional weight: 47.97 lb

However, the fulfillment center refuses to update the backend data, claiming that we “changed the packaging.”

But that’s simply not true.

This ASIN has only been shipped once this year. All inventory was from the same production batch, packed identically, and shipped in one FBA shipment (though Amazon split it into multiple fulfillment centers). We never changed the packaging — there was no opportunity to even do so.

We believe the only reason the FC refuses to update the data is because it would result in a retroactive FBA fee refund. This feels deeply unfair and punitive to small sellers trying to play by the rules.

We need help on:

1-Has anyone successfully gotten FC measurements updated when they wrongly cite “packaging changes”?

2-Are there escalation paths beyond Seller Support when the warehouse won't accept verified remeasurements?

3-Any advice on how to push for backend correction based on confirmed data from Amazon itself?

This issue is costing us significantly, and it feels like we’re being penalized for Amazon’s own measuring error. As a small business trying to stay compliant and survive, this experience has been incredibly disheartening.

Any advice, suggestions, or support would mean a lot. Thanks in advance!

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Seller_UitHN7u2TmKZA
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Request to Expedite Hazmat Review – Product Does Not Contain Batteries
by Seller_UitHN7u2TmKZA

Dear Amazon Support Team,

I’m reaching out to kindly request an expedited review of the hazmat (dangerous goods) status for our product. Our product does not contain any batteries, nor does it require them for use.

To further support this, we’ve attached several customer reviews that clearly indicate the product functions without batteries. Here is the case ID: 17834088351.

We’re concerned that the current hazmat review status may affect the product’s sales performance. We would truly appreciate it if you could help speed up the verification process.

Thank you very much for your time and support!

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Seller_ZHDFE3eOQXnTM
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False Copyright Infringement, Need Help from AMZ
by Seller_ZHDFE3eOQXnTM

@Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej

my asin recieved copyright infringement , and my appleal of compliant case #17371274081 has received rejected reply from AMZ as below:

We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

But the truth is that the real copyright owner of the pic is an famous artist called Sherman Foote Denton, the watercolor signature"Denton" could be found on left corner of each art.

since this artist has already died on 1937, so the art is on public domain .

which also means , there is no way the copyright infringement complaint filer own the copyright, my violation should be revoked, and I should be able to continue to use that pic.

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Seller_aqGXduwPSlj5c
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Help! Emergency! Product and Food Safety Violations
by Seller_aqGXduwPSlj5c
Amazon replied

Product : Power bank

Asin: B09WK4ZWFP

On May 22nd, I find my product listing was suddenly being removed by Amazon because of "violated product and food safety". I don't know what went wrong. The customer service could not provide any information so far, I do not know what caused the violation of product and food safety, do not know how to appeal, please help!!!

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse

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Seller_3gYNtVlhpyTf3
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儿童玩具合规性问题，我们需要帮助
by Seller_3gYNtVlhpyTf3
Amazon replied

我们有一个产品，涉及到儿童玩具合规性问题，我们在2025年5月12号提交了材料申诉，截止到今天，即将超过15个工作日。我们在此期间没有收到来自亚马逊的任何回复，我们多次进行催促，也没有任何的回应。case ID：17721795081。

产品高销，我们很担心在第十五个工作日依旧没有结果。请帮助我们，帮忙催促，谢谢。

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Amazon MCF and Tiktok shop
by Seller_8AZS9gOMs4qxe
Amazon replied

Hi,

I would like to sell on Tiktok shop.

From my research, it looks like the only way to link Amazon and Tiktok shop is Amazon MCF.

I was wondering if Amazon FBA fees are the same as a delivery made from Amazon MCF?

Thank you very much.

Kind regards,

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Seller_N4MLLKruFw7yy
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Delivered on time with signature but safe-t claim denied?
by Seller_N4MLLKruFw7yy

Recently we have many orders that delivered on time with buyer's name signature, but amazon refunded buyer said order not received.

Then we do safe-t claim all been denied.

But amazon safe-t claim clear said: You may be eligible for a reimbursement in the following cases:

The customer said they never received the item, but I have proof: You provided a signature confirmation of delivery to the buyer’s address, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date.

Why the claim been denied? For example the order ID 112-6421499-6133811, SAFE-T Claim ID: 75962-00613-9723355

@Seller_dnxnrsZIeTNo3

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