Xander_Amazon, or other Mods, over a week ago I opened a case demanding answers as to why a certain amount was deducted from the last pay out with no transparency. They called it "general account adjustment" but they can not clarify what that is. That is not telling me why the amount was taken. It is inexcusable horrible transparency. It has been transferred over and over with the same excuses, oh were contacting a different department, oh will get back with you, oh were working on it etc....just going in circles. I opened a case over a week ago and they are dragging their feet. This has to get answered, case id 17834876661. Amazon can not take money this way without documenting clear transparent reason.

Hello! I'm a member of the Amazon Handmade group. I have a product listing (ASIN B0DWM1VL98) which I need to change the country of origin. When I edit the product listing, "Country/Region of Origin" on the safety & compliance page is greyed out / locked out from making the change. This information is incorrect, it says "Peru" but it should say "United States".

I found another article on these forums that provides instructions on changing the country of origin by downloading the spreadsheet template for product updates, changing the attribute (country of origin) and then uploading that spreadsheet to make the adjustment.

However, due to my product type (GUILDHOME), the spreadsheet does NOT include the column for country of origin. I did a CTRL+F to find the word "origin" or "country" and it is not found.

To be sure that my problem was that this product type is (GUILDHOME), I downloaded another template but this time chose the "incense" category. When I downloaded that template, now I see the country of origin column.

What can I do to change the country of origin without losing the listing, the inventory, and the $200 + cost of products I paid to receive 30 Vine reviews?

Thanks in advance!

Here I am, making yet another post about the unchecked and unacknowledged return fraud and abuse here on Amazon.

I received a return back today for a wearable device (excercise watch) that we delivered to a customer on May 16th 2025 (nearly a month ago).

The customer opened a return on June 7th 2025 claiming the screen did not work (3 weeks after delivery). Today the return is delivered back to us.

The watch is returned covered in human biohazard. This includes huge amounts of dried sweat, large chunks of dead skin, and a greasy substance on the straps.

I had to put on gloves to touch this return and sure enough the buyer failed to clear their data before sending the unit back. Each day since delivery the watch had tracked the buyer going on runs ranging in distance from 5-20 miles. Over 150 miles of total tracked exercise since it was delivered. Below are photos of the disgusting return. The watch screen is indeed damaged from blunt force (digitizer backlight is not functioning correctly (this is not how we shipped this item).

The same buyer purchased a second watch from us before we received this unit back!

I am disgusted and want a response from a moderator immediatley confirming escalation and what action will be taken.

Order ID: 111-5619056-7356226

I was wondering if anyone has used Amazon's customer service support for their Fulfilled by Merchant (FBM) orders. We are currently below the 3% threshold, so it wouldn't incur any costs to allow Amazon to manage our customer service inquiries. Any feedback about this would be most helpful.

Here is the message I received from the salesperson:

Dear Seller,

I hope you are doing well.

I’m reaching out to invite you to explore Customer Service by Amazon (CSBA) — Amazon’s official customer service solution for Seller Fulfilled Orders (FBM). This program manages all post-purchase buyer inquiries on your behalf.

With CSBA, your customers receive 24/7 multilingual support via phone, chat, and email. You gain access to a dedicated performance dashboard, 100% A-to-Z claims protection, and improved operational efficiency.

The program currently supports over 380,000 sellers globally, with participants reporting a 37% reduction in negative feedback.

If you’re interested in learning more, please use the link below to schedule a meeting at your convenience.

Explore CSBA: Benefits and Next Steps

I am in Brand Registry but I am trying to add a trademark to my brand. I had done this before, but the trademark expired over COVID and I had to re-establish it in 2022. So in a sense, I am ADDING another trademark to my brand, I guess (different serial number than the original trademark). I don't remember this being such a headache first time around. This all came about because I have a competitor who is using my images (even with my product showing my trademark) and I wanted to report it but I can't because the trademark is no longer connected to my account.

Amazon has some weird process where I have to copy an amazon-generated email with a verification code to the contact on my trademark registration (which is an attorney with Legal Zoom).

So I emailed the auto-generated email, but I don't understand what that is supposed to do....does Amazon send a follow-up email also to the same contact and the contact is supposed to put all of this together and respond with verification of my ownership?

This is the email I was instructed to mail to the contact name on my trademark at USPTO:

Hello,

I have submitted a trademark to be connected with Rob's Super Happy Fun Store in Amazon Brand Registry. They have identified you as the trademark correspondent and should have sent you a link to their Trademark Portal, for which this code below will grant you access. Please use the link and code to review my request to confirm trademark ownership and reach a decision. You have 30 days to complete this process.

Verification code: a-f016afe6-80e4.......

I should have sent them a link to my Trademark Portal? WTH? Does Amazon do this for me because I have no idea what this even means but I sent the email anyway hoping the recipient would know what to do.

Already, Legal Zoom is washing their hands of this:

Hi ,

The only code we have received from Amazon has been sent to you. Unfortunately, we are not affiliated with Amazon so if you need further assistance with the code you would need to reach out to Amazon directly to resolve the issue.

Best regards,

LZ Legal Services

So what now????