Good day, everyone. I’m looking to deactivate my Amazon Canada and Mexico accounts because I’m being charged a monthly fee despite not selling on those platforms. I’ve been paying this amount every month but haven’t been able to successfully deactivate my accounts. Is there anyone here who could assist me with this? Thank you in advance!

Hi everyone, I’m reaching out because I’ve been facing an issue that Amazon Seller Support hasn’t been able to help me with.

Due to a fulfillment issue, my Late Shipment Rate (LSR) went up to 5.26%, which caused all my listings to lose the Featured Offer (Buy Box) and become ineligible for ads. After identifying the problem, I corrected it and my LSR is now back to 0%. However, none of my products have regained the Featured Offer, and ads are still not active.

Support keeps repeating that they cannot tell me why and that they are not able to discuss all the factors that determine Featured Offer Eligibility. They gave tips, which I followed. Still nothing.

Has anyone gone through this? How long did it take for your Buy Box to come back? Is there anything I can do in the meantime?

Hey everyone,

I wanted to share my recent experience with Amazon in case anyone else is going through something similar.

My Amazon seller account got deactivated again, and honestly, I believe it’s a mistake on their end. Here's what happened:

Previously, Amazon asked me to provide the invoice for a specific ASIN. I submitted everything they required:

My company documents

The product invoice

A screenshot of the order history from where I purchased the item

They reviewed everything, accepted the documents, and reactivated my account after verification.

But now, out of nowhere, they’ve deactivated it again — even though I already submitted and cleared everything before.

To make it worse, my brand “Vollrath” was already approved by Amazon under Case ID: 16044858131. So there shouldn’t even be an issue about authorization.

It honestly feels like an error in the system or maybe just a misunderstanding. I’ve submitted all documents multiple times, and nothing was fake or incorrect.

I’ve now requested reactivation again and explained that everything had already been submitted and approved earlier. Hoping they fix this soon.

Just sharing this in case anyone else has gone through something like this or has advice. Let me know if you’ve dealt with a similar issue — maybe we can help each other out.

Thanks 🙏

Hello amazon sellers and amazon team

i have multiple cases that reached a dead-end with the unexpected units answer

the weird part is that i know for sure that the shipments in question were all sent exactly the way it was supposed to be according to the shipping plan

i hope someone at amazon will take a look at this and help me get those cases through the finish to locate or reimburse the missing units

Case ID's 16808283871, 16904401781, 16916441031, 17528054751, 16921690611, 17371754971, 16951480301

@Seller_WD80mtpYHjvBN@Seller_37l8i4vuvugjG@Seller_RSwABJNHpHnEZ@Seller_zukQNO61PzGck@Seller_4GjtS9k0cnHHv@Seller_j9Bd91CW3ZVpr@Seller_YeWcEeTwlVO93@Seller_WIFV02H2XUFgS@Seller_hme3Wbydd1ihr@Seller_OOVUXZLmb2UEH@Seller_khUF6HPR2AHxu@Seller_SBIjJooGeXSQ6@Seller_s3amN64nZ4y9V@Seller_l7Jtck9jxnEA0@Seller_xkwDczt8sPSmx@Seller_PIHyltK09pbl3 @Seller_CnfW62x6yxvJw @Seller_guLNtDGZuva40 @Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX@Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP @Seller_dnxnrsZIeTNo3

I am having an ongoing issue with the buy box for random child variations of parent ASINs. Amazon bots are making certain colors/sizes ineligible to be the featured offer & citing a lower competitive price being found elsewhere. All variations should have the same pricing, but the bots are only targeting some so it's random & confusing to the customer.

I am the brand owner & manufacture and only sell on 3 platforms... all of which have consistent pricing on product detail pages. The bots are pulling lower prices from Shopify collection pages where the prices shown say "starting at". When you click through to the actual product page on Shopify the specific prices are displayed for each variation.

I created a case with 2 ASIN examples & screenshots (11 total are affected) & Seller Central informed me they were passing the issue along to an internal team to investigate. Then I received a follow up message back saying the issue had been resolved. Nothing has changed & I still have 11 ASIN's not displaying as the featured offer based on inaccurate competitive pricing information.

Case ID 17843058721

Can I please get a moderator to help? @Seller_l7Jtck9jxnEA0