Hey guys,

My FBA inventory dashboard appears to be off its rocker. A lot of the data is missing, things like sales over last 30 days, current on hand inventory, inbound units, etc...

Is anyone else having this issue?

My product has not had a shopping cart button since July 7th,

During this period, various methods were attempted,

The final submission of brand URL materials was successfully appealed on June 16th,

Today has just passed one day, and the shopping cart button has disappeared again,

How can I find the Amazon team to help me solve the problem?

I know this has been discussed countless times, and it's still hard to believe how little protection FBM sellers have — even when we do everything right.

Here’s the situation:

A buyer placed an order for two of our heavy gym machines:

• 1 Leg Extension Machine (shipped in one box)
• 1 Hack Squat Machine (shipped in three boxes)

Shipping timeline:

The Leg Extension Machine was delivered on April 18, marked as delivered with tracking.

The Hack Squat Machine’s three boxes were all delivered on April 22, and we have a signed Proof of Delivery (POD) from the customer.

[Moderator Edit: removed personal information]

Despite this, the buyer filed an "item not received" claim for the Hack Squat Machine.

And what did Amazon do? They refunded $900 — without contacting us at all.

We submitted a SAFE-T claim (ID: 17683-95921-5073423) with all the delivery evidence, including POD, tracking details, and carrier confirmation.

Amazon rejected the claim. No explanation. No appeal. No support.

So what are we supposed to do as sellers?

We shipped a 250+ lb machine. We paid for freight. The buyer signed for it. And Amazon still refunded the order out of our pocket.

This isn't a small, lightweight package that might go missing. It’s a massive machine that takes effort to deliver and install.

There’s simply no accountability when buyers make false claims, and it's sellers who eat the loss — every time.

How can any of us have confidence selling high-ticket items on this platform when even a signed POD means nothing?

Hello, All

Did you meet that,Some of amazon employees are liars? to purposely break Amazon Policies?

Turkey market was OPEND at 2023, but they said,after investigation, the ASIN was created at 2012 of Turkey market, and the ASIN joined Transparent Progamm at 2012; Before Turkey market opend, then the ASIN was Created and joined Transparent Programm?

After I opened the case request them to reimbursement to me, but the closed the case automatically.

Detail see CASE ID: 17927402141; Time： Jun 17,2025 12:42 PM +8;

So, why did Amazon lie? No one monitor them?

I had a customer order $227.00 worth of items from me (FBM). When I went to purchase the shipping label, Amazon recommended I added Signature Confirmation to the order, which I did. Order ID: 113-2078721-2034619

Fast forward a couple of days and I get a message from the customer. Here's our conversation:

CUSTOMER: I signed the UPS notice on my front door, but haven’t gotten my order. Just curious why a signature is required? We can’t guarantee to be home when UPS tries to deliver.

ME: Thank you for reaching out. On occasion Amazon will recommend independent sellers like me to add a signature service on orders fulfilled by the seller. I typically see it on orders that are higher value like yours.

CUSTOMER: So, how am I supposed to get the items???

ME: You can enter the tracking information in UPS's website and specify delivery arrangements if you aren't available when they make there next delivery attempt Monday afternoon. See attached screenshot. (I attached a screenshot on UPS' website on how to do this)

CUSTOMER: The signature required for delivery is impossible due to my schedule. I will not take an entire day off work to receive my order. Cancel my entire order and refund my card. This should have been noted on my order prior to purchasing.

How do I respond to this guy moving forward?

Thank You