Hi everyone,

I’m a new seller using the North America Unified Account. I understand that the Professional Selling Plan fee is supposed to be $39.99/month for the entire North American region (US, Canada, and Mexico).

However, I noticed that my monthly charges are higher than $39.99 — around $60+ when I’m selling in both the US and Canada. It seems I’m being charged additional fees from the Canadian marketplace.

Could someone clarify:

1. Is Amazon charging a separate fee for the Canadian marketplace (in CAD)?
2. Am I being billed twice because of misconfigured account regions?
3. How can I check exactly what I'm being billed for and avoid duplicate fees?

I’d really appreciate any insights or suggestions. Thanks in advance!

Hello, Amazon Team,

I need help with an inactive listing; the page features a dog. But we can edit the listing and the FBA inventory is sellable. My ASIN: B07B47PDB4, No Email, Account health No violation. No appeal button.

We opened the case, and seller support told us the ASIN was restricted by RPS, but gave no reason. and help us submit the information to the product safety team. The product safety team replies that the ASIN is not restricted and is active.

Also, the PCRP team replied to us: no restrictions and alive.

So now we and seller support do not know the reason until today. (from June 06 to June 20).

Now we have an open case as follows (waiting reply)

• case ID: 17927990271
• case ID: 17870712071
• Case ID: 17870104501

We have got lots of case replies, and get lots of unrestricted replies. But my asin still inactive now.

Below is my case information for reference from June 06:

Case ID: 17711796611

May 9: Opened a case requesting verification of reference price (no reference price available). No response until June 6.

June 6: Followed up. A rep replied: "After multiple attempts, our experts have mapped the website to Amazon’s system. The price of $33.99 will now be recognized as a valid reference price. Please wait 2–3 hours for the system to update."

June 6 (later): Listing became inactive ("dogged") in the backend while waiting. Contacted support—no response.

June 9: Live chat agent confirmed the listing was still restricted but couldn’t identify the cause. Case escalated to the restricted team.

June 9 (another rep): Incorrectly claimed a different ASIN was restored.

June 10 & 12: Received identical, unhelpful replies.

June 12: Live chat agent failed to resolve and re-escalated the case.

Case ID: 17874187341 (Opened June 7)

Rep stated: "No PCRP (Product Condition Review Policy) issues found. Listing appears normal."

Case ID: 17870712071 (ASIN: B07B47PDB4, opened June 6)

Support couldn’t determine the cause and escalated the case.

June 14: A rep claimed the listing was removed due to "illegal, misleading, or abusive content." Submitted an appeal.

June 15: Another rep advised deleting and relisting the product—useless, as no evidence or specifics were provided.

June 15 (live chat): Agent admitted they couldn’t resolve it and re-escalated.

Case ID: 17870104501 (ASIN: B07B47PDB4, opened June 6)

June 9: Rep stated the listing was restricted due to "product condition complaints (defective items)." Submitted appeal on June 10.

June 12: Case was forwarded for investigation—no further updates.

Case ID: 17903267311 (Opened June 12)

Initial reply: "No restrictions found. ASIN: B07B47PDB4 is active."

June 12: Replied that the product remained inactive.

June 13: Rep instructed to appeal—but no appeal path existed.

Case ID: 17912208771 (Brand team inquiry, June 14)

Response: "Product under safety policy review. No estimated timeline. No appeal path unless the system flags it."

Case ID: 17920856511 (June 16)

Rep noted: "Tools show ASIN was restricted by RPS (Restricted Products Team), but RPS confirmed no restrictions exist."

Linked to Case 17870104501, with a pending investigation.

Hey Amazon mods, sellers,

Case id: 17947513531

Hope you're all doing well!

We’re able to source ASIN B0*******6 directly from the Brand/Company/manufacturer, but when we try to use the "Add Product" tool, we get this error:

"We are currently not accepting applications for this product. To maintain a safe and trustworthy shopping experience, we restrict certain products from being listed or sold on Amazon. If the ability to list this product changes, you will be able to sell by clicking 'Sell this product' or 'Apply to Sell.'"

There are only two sellers for this item — one is Amazon and the other is a 3P FBA seller. Any chance you can fix this error so we can buy, list, and sell it?

Thanks so much!

@Seller_OOVUXZLmb2UEH @Seller_F4AbbFj6ovBk3@Seller_pAPBCLhysbW5T@Seller_RSwABJNHpHnEZ

Good day dear forum members. I ask you to help me with such a problem, maybe someone has faced...

My fresh seller account was deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

My account did not have any items listed on it and I have not made any sales.

I attached all necessary and important documents and sent an appeal:

Dear Amazon Seller Support Team,

My name is ***********, the owner of seller account ***********, registered on ***********.

I was surprised to discover that my account was deactivated due to "engagement in deceptive, fraudulent, or illegal activity." I would like to clarify the following critical points:

No Commercial Activity

Since registration, I have:

• Not listed a single product for sale
• Not processed any transactions
• Used the account solely to familiarize myself with the platform
• Legitimacy Verification

As requested, I provided:

• Bank statement (details fully match registration data)
• Documents confirming my residential address
• Commitment to Compliance

I have:

• Thoroughly reviewed Section 3 of the Business Solutions Agreement
• Full intention to comply with all Amazon policies
• Ability to provide any additional required documents

I kindly request:

• A reinvestigation of my account
• Specific details of alleged violations (if any)
• An opportunity to correct any potential mistakes

Attachments:

• Passport scan
• Bank statement

Sincerely,

***********

Seller ***********

Whereupon I received the following reply:

Dear GoldenTrail Finds,

This is Christine from Account Health Support. Thank you for contacting us regarding your account deactivation issue.

After thoroughly reviewing your case and account information, I must inform you that our verification team has made a final decision. Despite the documentation you provided, they have decided that your account will remain deactivated and this decision is final.

I understand that this is not the news you were hoping for and realize how important this is to your business. However, I must openly state that filing additional documents or appeals at this stage will not change the outcome. The panel has carefully analyzed all of the information provided and has made a final determination.

For more information, please see the notice of findings sent by the team on June 18, 2025 with the subject line “Review of your Amazon Seller Account”.

Thank you for your interaction with Account Health Support.

What to do in this case, because in addition I was charged a monthly fee for the seller???

Hey guys,

The store account health rating score has been declining, but we have no violation issues. I have opened a case to inquire about it. The reply I received was that the account is healthy, and a drop in product sales will affect the account health rating. But the sales have been good recently and there has been no decline.

Has anyone else encountered this problem? Could you provide a solution?