One of our products, which has been sold successfully on Amazon for nearly three years and does not fall under any prohibited items in your Product and Food Safety Policy, was unexpectedly deactivated on May 20, 2025, due to alleged "Product and Food Safety Violations."

We have submitted multiple appeals (Case ID: 17775247551), but the responses have been consistently automated, stating: "This product causes a safety risk. Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."

This unjust suspension has caused significant financial losses and disrupted our sales operations for over two weeks. We firmly believe this is a misjudgment and kindly request:

A manual review by Amazon’s safety team to reevaluate the product.

Clear documentation of the specific safety risk cited.

Immediate reinstatement if no violation exists.

As a long-term seller, we prioritize compliance and are willing to provide any additional documentation. Please escalate this case to a specialist for fair resolution.

We appreciate your urgent attention to this matter.

On May 22nd, my product received an account performance of “Product and Food Safety Violations”. I attempted to file a complaint myself twice, submitted the relevant safety test reports, and received a machine-like response telling me that I would not be reviewing any of the documents. After all this time, I'm wondering if Amazon has any relevant complaint criteria anymore, and if anyone has gone through with it?

My product has a built-in lithium battery.

I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781

@Seller_zukQNO61PzGck @Seller_nt9X7GoCkqXGB @Seller_pAPBCLhysbW5T

We created a product/ASIN 5 years ago in amazon.com. The product's brand name and manufacturer's name was our brand name BBB.

Then the product was copied to Amazon Germany 4 years ago by a malicious seller SHT and the malicious seller changed the brand name and manufacturer's name of product from our BBB to their brand name ZZZ.

Then we found out about 3 years ago, we have fully communicated with the seller support in Germany or US site, the brand seller support, but we still can't change the brand name and manufacturer name of product in Germany site.

2 years ago we found out that the brand name of product in Germany was changed back to our brand name BBB, but the manufacturer's name is still the brand name of the malicious seller ZZZ. we really don't know who did this, maybe the system did it.

Above, is the only thing we have to do with brand abuse on the German site.

We tried to authorize the brand BBB from our US seller account to our German seller account 2 years ago, and at that time we were already prompted that there was brand abuse on our German site account and that we could not authorize it. There was some seller support that insisted on telling us that it was caused by the fact that we didn't have an EU trademark.

So we waited until this year, when we applied for an EU trademark and successfully associated it to our brand BBB name in US seller central.

So we went to authorize BBB to our German seller account again, but it still prompted us that there was brand abuse on our German account.

After all we've done, we just don't understand why, even though we've registered our EU trademark, we still can't use the branding features of Amazon Seller Central.

Who exactly are these branding features for? Why is it so hard for a normal seller to get full access to the branding features of Amazon Seller Center?

Sometimes, we even feel that Amazon's system, the designers of Amazon's system, and Amazon's reviewers team don't care about ordinary sellers like us at all.

case 11153003412 / 11184215902, after all those communications, we already completely deleted the above product in German site. what should we do now? I was told by the brand seller support

Branding issues do not distinguish between country sites or malls, so it makes sense for me to inquire here.

If we keep appealing for that authorization, we will still get a deny decision. we don't know what should we do now.

Please help us if you can. Thanks.

@Seller_zukQNO61PzGck @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_8hQgfj6OVZYse @Seller_khUF6HPR2AHxu @Seller_SBIjJooGeXSQ6 @Seller_guLNtDGZuva40 @Seller_1KYLYkgAlu4xX @Seller_PIHyltK09pbl3 @Seller_t9kvdr2yixQej

I need to lean on some more experienced sellers with a problem I am having.

In the past week I have had 2 orders (one to Canada and one to Mexico) where the shipping amount Amazon has charged the customer is way too low for what I have for the shipping rates for those countries. For example, the item weighs 40 lbs. I have the shipping settings set to a base fee of $10.99 US dollars PLUS .50 per pound. However, when the order comes thru to me and I do the currency conversion, Amazon only charged the customer around $13 for shipping. Per my settings this should have been $30.99 ($10.99 plus $20 (which is .50 cents x 40 lbs).

I would appreciate any guidance you can offer to make sure I have this shipping setting correct.

Thank you.