Forums discussions
Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussionsGroups
ForumsHomeDiscussionsGroups
imgSign in

Browse discussions

pinPinned by community manager
user profile
Seller_khUF6HPR2AHxu
∙
user profile
Seller_hr21KjxdxreAN
∙
user profile
Seller_PgkJ136GY4a3A
∙
user profile
Seller_XqTJeqIoWkxIq
∙
user profile
Seller_DbYxu7Ii6KGbD
∙
user profile
Seller_sgQQl7z1QB5wg
∙
user profile
Seller_yYYORLQZ5LPLZ
∙
user profile
Seller_xHKSXlr12kCDR
∙
user profile
Seller_bWd9065qCEPr6
∙
user profile
Seller_R3DZEKbDSHCcz
∙
user profile
Seller_XqTJeqIoWkxIq
∙
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll TimePast dayPast weekPast monthPast 3 monthsPast yearDate range
Quick filters
Discussions
Categories
Tags
Tags will populate based on category selection

Browse discussions

pinPinned by community manager
user profile
Seller_khUF6HPR2AHxu
∙
user profile
🚨 ASK AMAZON - Learn about growing your seller-fulfilled business on June 3rd
by Seller_khUF6HPR2AHxu

🗓️ MARK YOUR CALENDARS: Join us on June 3rd, from 8am - 5pm PT, for a live Q&A session with members of the Merchant Fulfilled Network (MFN) team, where we'll dive deep into how to grow your seller-fulfilled business. This is a great opportunity to ask questions and provide feedback directly to the MFN team.

Whether you're new to MFN or a seasoned seller, this is your chance to:

  • Get expert answers to your pressing MFN questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things MFN for easy access.

1. 📺 Seller University: Check out the below Seller University resources for information and best practices on MFN:

  • Intro to Fulfillment by Merchant (FBM): Watch this video for an overview of Fulfillment by Merchant (FBM) and tips on how to maintain a positive customer experience.
  • What is Seller Self-Fulfillment (MFN)?: This module helps cross-border sellers understand the basics of self-delivery, including self-delivery (MFN) processes, benefits, availability, self-delivery seller performance, return methods, and Amazon's two solutions for self-delivery.

2. 📦 Buy Shipping Services: With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers. To start taking advantage of Amazon’s Buy Shipping services, see:

3. ✅ Seller Fulfilled Prime: Seller Fulfilled Prime allows you to list your products as Prime-eligible and handle the fulfillment yourself. As an enrolled seller, you will have Prime branding displayed on your Prime items that you ship to buyers with same-day, one-day, two-day, and standard shipping. For additional SFP information, please reference:

_____________________________________________________

💡 Submit Questions Below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with MFN, and let's build momentum heading into the June 3rd Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

1 vote
0 votes
204 views
8 replies
Latest activity
user profile
Seller_hr21KjxdxreAN
∙
user profile
kindly return inventory instead of disposing of, this is totally legible inventory
by Seller_hr21KjxdxreAN

amazon instead of returning of inventory, disposed of , we are in the loss, kindly do something

May 14, 2025 xp5f1js358 Amazon-initiated Automated Unfulfillable Removal System Disposal Pending 665 637 5 23

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Seller_PgkJ136GY4a3A
∙
user profile
Shipping adjustments added suddenly
by Seller_PgkJ136GY4a3A
Amazon replied

Suddenly, was billed today for shipping adjustments randomly. So, around 5 charges was billed to me, when the item was already delivered successfully on May 15th. I can understand the parcel dimensions changes by a little bit but the weight? Before shipping it off, i weight the item with the box itself and it was only 200+ grams, but i was billed an extra $100 today, and it says the weight was 1.5kg instead? Why am i billed suddenly when the item was already delivered?

Order id: 114-8218300-1116211, 114-7266722-8588218, 114-6527817-3441834, 111-3191368-8194608, 114-9693976-0498611

Case id: 17812100771

I contacted DHL customer support but of course they asked me to contact Amazon instead as they are the Payee.

Would appreciate if someone can filled me in on this.

0 votes
0 votes
21 views
8 replies
Latest activity
user profile
Seller_XqTJeqIoWkxIq
∙
user profile
SUPER GENIUS MANAGEMENT AND CODING TEAM AT THE TRILLION DOLLAR COMPANY
by Seller_XqTJeqIoWkxIq

Call me crazy

heres an idea to help sellers and support not break their pc's quit their job smash their cell phone lose their marriage and kids over an amazon store.

How about deploying your brains and your trillion dollars to instruct the coding team to allow us to download entire feed files prefille with listing data for existing listings. This way when we need to do a tweak were not playing a 50 hour dance game with seller support

only thing amazon higher management is good at. Just like big government. Wasting our time and our money

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Seller_DbYxu7Ii6KGbD
∙
user profile
Problem in converting Account from Individual Entity to Business Entity
by Seller_DbYxu7Ii6KGbD
Amazon replied

I have updated my Tax Information as guided by the Amazon support agent but still my account is not converted to Business entity and due to which all my reimbursements are on hold , I tried connecting Agents various times but they do not have any proper information for the same and they close the ticket with useless solution.

Case ID Number : 17771851101

@Seller_d9q1Cuuva8Pjg

@Seller_guPeMXBrBxqyU

@Seller_vtQxROP6UNr1O

@Seller_zukQNO61PzGck

@Seller_ovM5p622oIbGp

@Seller_GEZPMc4CeQfh6

@Seller_R6oYCnTB9O1Uy

@Seller_khUF6HPR2AHxu

@Seller_l7Jtck9jxnEA0

@Seller_l3eCP9f1PtJXC

@Seller_7e4TizkSOVtBf

@Seller_1KYLYkgAlu4xX

@Seller_t9kvdr2yixQej

@Seller_RsATYbG9XP0HP

@Seller_8hQgfj6OVZYse

@Seller_RSwABJNHpHnEZ

@Seller_OOVUXZLmb2UEH

@Seller_PIHyltK09pbl3

@Seller_aEROSwwdnzGiU

@Seller_pmPMHSY5A35rL

@Seller_fXQIQzsolCXuL

@Seller_pAPBCLhysbW5T

@Seller_QYS7Alex1XIw4

@Seller_xZDr9fGL2TbRP

@Seller_4GjtS9k0cnHHv

@Seller_SBIjJooGeXSQ6

@Seller_guLNtDGZuva40

@Seller_c2KLMXKhUYF3u

@Seller_YeWcEeTwlVO93

@Seller_F4AbbFj6ovBk3

@Seller_Udi0JNbTrsmUV

0 votes
0 votes
13 views
5 replies
Latest activity
user profile
Seller_sgQQl7z1QB5wg
∙
user profile
Product Authenticity Problem
by Seller_sgQQl7z1QB5wg
Amazon replied

We received a product authenticity complaint from a customer and as required by Amazon we submitted to Amazon an invoice from our supplier to prove that the product is 100% authentic. Amazon replied ''We cannot accept this invoice because we are unable to verify the supplier. We removed your listings for these items: ASIN: B01MT6ZZVK''.

Amazon now requires an invoice from our supplier's supplier. But our supplier is actually the factory which manufactures the product for us, so there is no other supplier who supplies our supplier. Amazon says that if we do not provide this information our listing will be removed on the 2nd of June.

This is, by the way, our best-seller and we are selling hundreds of these products worldwide from our own website and other platforms.

Any ideas please?

Thank you.

0 votes
0 votes
13 views
6 replies
Latest activity
user profile
Seller_yYYORLQZ5LPLZ
∙
user profile
🚨 URGENT: Fraud Scam with Stolen Listings, Fake Returns, & Notepads – AMAZON PLEASE TAKE ACTION
by Seller_yYYORLQZ5LPLZ
Amazon replied

Hello Amazon Seller Community and Amazon Support,

We are the owners of Creative Picture Frames, and we are currently the target of an organized and repeated return scam that is hurting our business and damaging our brand across multiple platforms.

🔍 Here's what's happening:

A bad actor is stealing our Amazon listings — product titles, images, and descriptions — and reposting them on Walmart, Kmart, UBuy, and other marketplaces, marking them up significantly.

They then place a one-time order on Amazon as a buyer, using a new account each time.

After the product is delivered, they claim it’s “inaccurate,” initiate a return, and send back a small notepad (we've received multiple — same type, different colors).

Amazon processes a full refund, and the scammer pockets the price difference they charged on the other sites — while we lose both product and money.

📦 We have photo evidence of:

Multiple fake returns involving the exact same style of notepad.

A clear pattern of abuse tied to fraudulent listings and unauthorized resellers misrepresenting our brand.

📢 What we’re doing:

We are now issuing Cease and Desist letters to all sellers misusing our brand Creative Picture Frames across Walmart and other marketplaces.

We're filing SAFE-T claims and have contacted support multiple times — but the abuse continues.

❗ AMAZON, we urgently need:

An investigation into the buyer accounts involved in these returns.

Support identifying and blocking coordinated return abusers.

Stronger protections for brands facing listing theft and fake returns.

And most importantly: MORE CONTROL over return approvals and inspections before refunds are processed.

This is not an isolated issue.

This is a scam model targeting legitimate Amazon sellers and making a profit by exploiting your return system and your sellers’ hard work.

We are asking for real action — not copy-paste responses. If this can happen to us, it can happen to any small business selling here.

Please help us stop this.

22 votes
0 votes
1.2K views
92 replies
Latest activity
user profile
Seller_xHKSXlr12kCDR
∙
user profile
Safe-T Claim denied - different serial number returned
by Seller_xHKSXlr12kCDR
Amazon replied

We submitted a SAFE-T claim for a return where the customer sent back a unit with a different serial number than the one we shipped. The product box they returned had the serial number we shipped the customer, but the unit inside had a completely different serial number.

Amazon requested: “A clear, valid invoice document that lists the serial ID or unique device identifier, such as the barcode scanner, of the item that was sold.”

We submitted the invoice, which lists the serial number and matches the serial number we sold. Despite this, the claim was denied twice with the reason being "we did not receive the requested details."

Is there a way to escalate when we've provided exactly what was asked?

Appreciate any advice.

Thank you!

0 votes
0 votes
5 views
1 reply
Latest activity
user profile
Seller_bWd9065qCEPr6
∙
user profile
Inaccurate Descrition
by Seller_bWd9065qCEPr6

Hi,

When a customer uses Inaccurate Description (which allows free return shipping), is there somewhere they need to state what they find inaccurate? I try to reach out to the customer directly, but if they are just trying to get free shipping they do not reply. Wouldn't it be in the best interest of Amazon and customer "experience" to state the reason so the seller can fix it moving forward? Curious how others deal with this? Thnak you, this is my first forum discussion.

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Seller_R3DZEKbDSHCcz
∙
user profile
Adding a market place. Turkey
by Seller_R3DZEKbDSHCcz

Hi. I have opened an account in united states Amazon and Canada and Mexico. I did not use it but now as I am in Turkey I aim to start selling from my own company directly in Turkey. But I can not find where can I add market place. I enter from Amazon Turkey yet again I ma redirected to my current account in Amazon which is for north America, Please help me what should I do?

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Seller_XqTJeqIoWkxIq
∙
user profile
OVER 40 HOURS SPENT WITH SUPPORT TO SETUP A VARIATION LISTING!!!!
by Seller_XqTJeqIoWkxIq

Unreal

50% of the reps have no idea what they're doing and/or you cant even understand their english

The other 50% seem to be good and experts but when the chips are down and its time to upload the feed file i get slapped with all kinds of errors.

Yay.

There's absolutely no reason or excuse it should take this long to make a variation listing. Ebay, shopee, temu, lazada I can make variations in a few minutes.

The only trillion dollar company in the list and somehow its the least intuitive with the least helpful systems. One would think with a trillion dollars to deploy we could get these issues fixed

1 vote
0 votes
3 views
2 replies
Latest activity