Hello

I was wondering if anyone knew if an item sent to FBA could be sent in extra packaging so an insert could be included?

The item is a food product so the insert cannot go in the item itself.

The insert is just some extra info on the product that doesn't fit on the packaging. Not essential info as it would be on the packaging, just some extra info. Not asking for feedback etc.

Years ago I myself did order a fat burner and detox bundle, which was two bottles, and it arrived as two bottles in a clear bag (like a food bag) with just the ASIN barcode sticker on it. The ASIN sticker was obviously for the pair together. Each bottle still had it's usual unique barcode ASIN for the individual product.

Was wondering if it's still possible to do this, or if anyone does do it, or has seen it?

Thank you

I have an OBA and have a Mon-Fri collection. Unfortunately, I am having problems with collections not turning up, I haven't seen anyone in three days! I have been using rubbish bags for a while because I don't have any mailing bags, I ordered them online three times, asked my driver several times and even printed a sign, but nothing. Firstly, they gave me a 14:30 collection then they moved it to 16:30 on paper, but they kept coming at 14:30. Then they gave me a FIR number but they told me it was the wrong one, I was promised another one, but that hasn't happened. My sales manager has left RM and I don't have any contact, if I call them they always say someone will call me back but no one ever does.

Are they always so dysfunctional, or they don't care about small businesses or what?

Hi,

Just checking in, to see if anyone is experiencing anything similar to me at the moment with regards returnless refunds against food products (specifically pet category in our case).

Have been selling on Amazon for years now (pet food + other items), and this has only become a major issue in the last 2 months - I have never had this happen with pet food before, and definitely not on this scale - it feels like someone or somwehere information is out there that basically customers can scam Amazon businesses through this returnless refund policy - specifically food items.

In the last 2 months we have had 13 amazon returnless refunds against food items, ranging from £10 to £60 in value, I have managed to claim back via SAFE-T claim for a few of these, however the main issue is how this is handled by Amazon, when you open the SAFE-T claim you get copy and paste responses and NEVER get told the actual reason for the return only that it is your fault -

"We have denied your reimbursement request for order ***-*****-**

Why is this happening?

The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility."

But if you ask what the reason is, they will not supply it - surely this is unnaceptable? How is Amazon expecting us to resolve issues going forward and reducing these issues if we are not supplied the return reason, also without knowing the return reason, how are we or Amazon supposed to know that this is our (the sellers) fault?

I expect they dont want to supply any reasons against these issues to be sure that it is very difficult for you to claim against these returnless refunds. Most likely the customer is complaining about something or other and the easiest way to resolve for Amazon is just to refund as they know we will be taking the overall loss - not them.

Anyhow, anyone else experiencing this???

Many thanks

Mike

Hello!

Help us contact Amazon's highest-authority FBA team to remove the inventory.

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

Hi, would anyone be able to tell me how to add a variation to my product i am the brand owner so there is no other listing apart form my own i am already selling individual items but i would like to sell in qty how do i do this please?