I have sent a pallet in to LBA4 which is showing as receiving just 8 out of 304 units on board. Now the FC can't find the remainder of the 350kg pallet

Around the same time I sent a small box into LBA4 - which is showing as missing 8 units - the same ASIN showing as the 8 received on the pallet.

I'm no Einstein but it looks to me like the FC has marked the 8 units as received from the wrong shipment.

I suspect they are now searching for a pallet which they think has started to be unpacked - but actually the pallet has not been touched and is probably sitting with a pile of other 'mislabelled/misplaced' pallets at LBA4

Could an AMZ mod please help out - Seller Support just can't get their head around the fact a mistake might have been made at their end

This could help with the current backlog at LBA4 which I understand is pretty backed up

Case ID 11201218842

@Seller_mIRnuhdx7l5sN @Seller_ZyGdB49sb7An4 @Seller_Udi0JNbTrsmUV

Hoping we can get some help here, we’ve made many cases on SS but the majority are not understanding the situation and we are losing thousands per month which will only increase if this is not sorted soon. We are currently 6 months in regarding the issue without a resolution.

The issue:

Amazon automatically and suddenly after 1 years of selling decided to change the visibility of our Brand and ASINs (not sure how, maybe browse node?), which in turn has made our listing unsearchable for all organic keywords. (not indexed)

We are only currently searchable by Amazon ads / searching our ASIN directly / searching for long tail low volume phrases / searching our brand name. Everything else, we have completely lost rank for.

I have provided evidence of this attached to case ID: 11204681412, for our main high volume keywords our ASIN used to have around 2.5% share of the impressions (we were consistntly top 10 on the first page organically) but 6 months ago this has fallen to 0%. Since then our organic rank has disappeared completely with our ASIN not being able to be found on any of the pages for the same keywords (hence 0% asin impression share).

We can also tell we have lost rank because our sales have gone from 40+ per day to 1-2 (which the ads are contributing to, as these still seem to work)

I have also tried to manually do an upload file to try to change the browse nodes, but this has not worked. The browse nodes were fine for 1+ years and are still correctly asigned in the backend of my listing.

Seller support say the listing is active, the asins in question are not flagged as adult products and the search feature is working as it should before proceeding to send me listing optimisation articles all of which I have read.

I am running out of options, therefore decided to put out this post to see if an Amazon admin or anyone on the forum can help us solve this. We are generating no organic sales, and losing all our rank to competitors which we spent 1.5 years gaining.

Thanks for taking the time to read this!

Is there an easy way to just completely turn off returnless refunds on FBA ? Thanks Amy

We are a long-time Amazon seller urgently needing help with a platform issue that has caused a significant financial loss.

On June 17, a removal order (ID: nqcSuowRkZ) was automatically triggered due to auto-removal settings. The inventory is valued at over $50,000. We realized the mistake quickly and tried to cancel the removal order while it was still marked as “Pending.” Unfortunately, the Cancel button was greyed out, and Seller Support told us it was too late—even though over 1,100 units were still unprocessed.

We've:

1.Opened multiple cases

2.Spoken with Seller Support on the phone

3.Escalated via executive and legal emails

Still no resolution. and units are being liquidated every minute!!!

We are pleading with Amazon to:

1.Stop the unprocessed inventory from being liquidated

2.Investigate why we were locked out of cancelling a pending order

3..Provide compensation for the units already lost, if irreversible

This is not a minor error. We are a small business, and this loss is devastating. Hoping someone from Amazon sees this and can help escalate or provide internal contacts that can actually resolve this.

Has anyone faced this and been able to recover inventory or get support to act in time?

Any help or advice appreciated.

hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated