So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.

Amazon seller app is not showing my shipping templates any longer, it is asking me to input a merchant shipping carrier which I cannot do as nothing works. I’ve tried reinstalling the app but no luck. I can still list normally via the website but this is very cumbersome. Any ideas?

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

Hi everyone,

I launched my A5 notebook on Amazon three weeks ago, but so far I’ve only had 2 sales. I’m trying to figure out if this is normal for a new product in a competitive category or if I might be missing something important.

Here are a few details:

It’s a lined A5 notebook with a unique cover design.

I’m currently using FBA.

ASIN: B0DZXMQLBG

I’ve optimized the title, bullet points, and description with keywords.

I run some Amazon ads.

Is this kind of slow start typical for new stationery products?

Also, what are the best strategies to boost early sales and visibility (e.g., PPC, pricing, promotions)?

Any feedback or suggestions from your experience would be greatly appreciated.

Thanks in advance!

SeaBell AAA

I've got a few brands that I'm really struggling to get ungated. I have submitted all the required information with invoicing. I've spoke to support multiple times, but no one is giving me a straight answer of why it's being declined.

How do I just get a simple answer of "it was rejected because xyz"? So I can move on to other brands, or just focus on the brands I've been ungated on successfully.