Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?

Hi all,

One of our food supplement products was removed almost immediately after listing. We were prompted to submit a compliance document, which we did straight away. However, it has now been over 2 days with no response from Amazon. Previously, we would typically receive a response within 24 hours.

Additionally, we've noticed a change in process: Amazon used to allow us to continue listing the product while giving us a deadline to submit the compliance certificate. Now, the product was removed automatically without any grace period.

Has anyone else experienced this? Has there been a policy change regarding compliance submissions and product removals for food supplements?

Any insight would be appreciated.

kind regards

We have recently registered our brand name on amazon. Our products have a trademark printed on them. Currently, our products are listed as Generic. How can I change the listing brand name from Generic to my own trademark brand name?

I am trying to update a brand registry application with a verification code I have been emailed to supply. I am unable to reply to the email or find the case number to add the details to. If I click on the link at the bottom of the email it goes to an errors page. whenI submit a help ticket, they askl me to reply to the original case ID below but I can't acces it anywhere so i am going around in circles and running out of time! Does anyone know how to resolve? Am I going blind?

Case ID that I need to submit to > 11146749722

@Seller_mIRnuhdx7l5sN