Hi,

I am creating several custom pricing rules, named such as fba_match, deneme1, deneme2, etc. but none of them is shown on the main page. Because of this problem I can not delete or edit them or assign a ASIN to one of them..

But I can see the custom pricing rules I created when I enter them via one of the two Amazon pricing rules on the home page. I need help with this issue. Thanks.

Buyer picked item up after A to Z granted

by MuggyWeld

updated 2 months ago

111-9451380-6124206 USPS attempted delivery, buyer was unavailable. They emailed to ask where the item was, I told them to pick it up at the post office. They filed an A to Z claim. Claim granted. I appealed. Claim granted. Then buyer picked up the $200 item from the post office. No option to appeal. What are my next steps?

USPS tracking number 9305520111411060814606

The item was picked up 3/27 and Amazon seller-funded the appeal 3/29.

Case ID 17507997461

The answer Amazon is preventing us to give you:

Amazon has helped to defraud you.

They are not following the rules and policies.

Why are you?

Referred: Complaint ID: 17796546381

Hi fellow sellers,

I’m reaching out in a state of exhaustion and sadness. My small business has been suffering from repeated false intellectual property complaints submitted by someone pretending to be the trademark owner of the product I legally sell.

I have a signed Letter of Authorization from the actual brand owner and manufacturer. I’ve submitted it many times along with the trademark registration and all supporting documentation. Despite this, Amazon has removed my listings again and again based on what seems to be an automated system that doesn’t recognize that I am the authorized seller.

Even worse, I’ve noticed that Amazon’s responses are confusing me with the person filing the complaints, calling me by their name in their replies — as if I’m the one making the report. It makes me feel like no one is actually reading the appeal.

I’ve appealed multiple times through the correct channels. One of my previous listings was reinstated when I submitted the same documents — but for the new one, I keep getting the same rejection with no explanation or chance to talk to a real person. This has been going on for months now, and I feel completely helpless.

I’ve done everything Amazon asked — I have legal proof, good account health, and I’m following every policy to the best of my understanding. But I can’t seem to stop someone from abusing the reporting system to harm my business. I’m a small seller with limited resources. Every day this listing is down, I lose income and hope.

Has anyone successfully dealt with this kind of abuse? Is there any way to escalate to a real person or team that can actually look at the evidence?

Thank you in advance to anyone who takes the time to read this. I wouldn’t normally post here, but I’m out of options and just want to keep doing honest business.

"A heartbroken seller"