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Pinned by community manager📢Get answers about Veeqo at a live Q&A on 10th June!
On June 10, 2025, we’ll have another Ask Amazon event from 8 a.m. to 4 p.m. GMT with Veeqo’s CEO, Matt Warren, who will answer your posted questions on UK Amazon Seller Forums.
Veeqo is our free multichannel shipping software that allows you to fulfill orders across multiple online stores. You can import your orders from multiple stores and manage them in one place. Veeqo connects with a number of different stores.
To post your questions, go to UK Amazon Seller Forums.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Amazon UK FC shipments require Import Entry Numbers from May 1st
I am in Ireland and usually send parcels to UK FCs via DPD as there is no partnered carrier from here. DPD don't provide IENs and neither do any carriers as far as I can find out.
AZ are saying that from May 1st all deliveries will need an IEN number, so if your current carrier doesn't provide them then either
1 -Switch to a provider who will share IENs with you.
2 -Use Amazon's expansion services, which include customs brokerage where IENs are automatically collected.
AZ expansion service isn't available for Ireland - UK services and I can't find a carrier that provides the IEN, so that seems to mean that I will have to stop selling in the UK?
Does anyone have any ideas?
Amazon advertising page not working
It has been 7 days now, I am unable to get access in amazon Advertising Panel. When i click on Campaign manager in advertising section there is an error showing ' this page is not working right now. Advertising.amazon.in redirected you too many times. Try deleting your cookies '. I have tried each steps recommended by seller support but nothing working. I have changed my Computer/Laptop many times to get login and also changed my Data Service provider service but nothing working. I am unable to check my campaigns. Even I am unable to get access in advertisement help centre. Whenever i click on store name then country there is nothing showing to get help from Advertisement support team. I am stressed now, I am getting loss due to this not getting order due to advertisement stopped. Please help me. I am sure there is a technical issue from your side. So, please help me.
Inventory wrongfully sent by FBA team to Europe, lost, found, disposed.
The FBA ghost from the past is still haunting me.
One of my units was lost. I could not create removal order as it refused to show on the system. Seller support did what they are best at, as usual waving a dismissive hand and shutting down cases.
It was found in Germany day before. (I never sent or sold in Germany, so this is a clear case of wrongfully routing my unit to Germany)
Yesterday they just disposed it.
It was a sellable unit.
They even had the nerve to write to me claiming that I requested disposal.
Needless to add, they have also promptly set a disposal fee against my account.
Now I guarantee what will happen. Seller support, me and UK management will go round and round in a merry-go-round for a few weeks, with callous seller support shutting down case posting some script they would blindly copy and paste, eager to clock up numbers. And me like a dog chasing the bone. UK seller escalations would be in deep slumber because their role on amazon requires them to do nothing, in my experience. Well I have had experience of seller escalations calling me on phone, threatening me to remove negative feedback, so i suppose they wake up from their slumber to abuse sellers but not to investigate why they received a negative feedback to begin with.
Then after all this merry-go-round, I would have reached my wits end and eventually I will write to our respected CEO sat at their headquarters who would solve the case and offer me my full reimbursement.
I shall update it here, just to demonstrate how right I am.
You would also see a time-line of events of this drama.
As of now, I have opened a case, today. 11177226342 the 5th June 2025 and asked for a full refund. I have forgotten to claw back my disposal fee, which I would soon, afterall I will be in the merry-go-round for the next few weeks.
Amazon Italy account deactivated - will it affect Amazon UK account?
So, I have been going round in circles with Amazon Italy and looks like I’m getting nowhere.
I have been a seller on Amazon for 12 years, and have very good metrics in the UK. I’ve never really had any interest in selling to the EU countries but wanting to grow my business, I thought I’d give it a go. Bought some stock (different products to what I normally sell), sent them to a fulfilment company, and listed them on Amazon.es and Amazon.it.
After that, all went pearshaped. Sold 11 units, fulfilment company then decided they couldn’t ship to EU, so after marking the orders as shipped on Amazon, I ended up having to cancel and refund the orders.
3 of those orders resulted in an order defect so my ODR on Amazon.it is currently 27%. As such, Amazon.it have put my account under review. The initial 30 day review passed and they then put my account in an ‘extended review’ and 5 days later deactivated my seller-fulfilled listings on Amazon.it (I had already put my EU stores in holiday mode).
When Amazon.it deactivated my seller-fulfilled listings, they were only deactivated on Amazon.it (I’m still continuing to make sales and ship orders on Amazon.co.uk), however, my funds on Amazon.co.uk are on hold in an Account Level Reserve.
I’ve reached out to Amazon UK and keep being told that as long as my account doesn’t have any issues my funds will be released on 27th June (so they expect me to go a full month without any money…great), but every time I submit information to Amazon.it they reject it and say it’s not sufficient so won’t release the hold.
The emails from Amazon.it then say if I don’t provide the information they requested within 90 days of the original notification, my account will remain deactivated.
So… what I’d like to know is:
a) if my Amazon.it account remains deactivated, will the funds in my Amazon.co.uk account remain on hold or is the fact my Amazon.co.uk account is still functional (other than the hold) a good sign?
b) Amazon.it are continuously asking for tracking details confirming delivery of the orders that I cancelled and refunded. I cannot provide tracking details because they don’t exist hence why the orders were refunded 6 weeks ago. Is there any way I can get Amazon.it to understand and accept this? I have sent screenshots showing the orders refunded, explained that the orders weren’t shipped due to issues with the fulfilment company, and accepted full responsibility for the issue.
I’m really pulling my hair out and feel like I’m losing the will to live.
What Am I Doing Wrong?
Hi All.
UK Based seller here.
Been selling since just before the start of the new year. Primarily, I sell an established brand, that I own, and have had 15+ years of sales outside of Amazon. I thought, given the history and market share, that moving onto this platform would see an increase in sales. If anything, I think between the shipping costs/unit and the time and effort that has gone into maintaining the seller account, I am actively losing money.
Does anyone else have experience with this? How can I translate my brand sales and history into Amazon sales?
Is it a marketing issue? I'm unsure as to what personal details I can give on here, but I have registered a brand store etc.
Genuinely just confused as to if I should expect monthly sales rarely ever topping 3 figures, or if I have done something wrong. Can't see myself with a lot of life on the site if the former is the case, I must say.
Any help/advice would be seriously appreciated! Or, if I'm not doing much wrong (unlikely, I know), would it make sense to continue to use the platform?
Regards,
Returns for Heavy Items
Hello,
I represent MuscleSquad, a seller of fitness equipment. We ship dumbbells over 32.5kg on micropallets to minimize damage by couriers during handling and to achieve slight cost efficiencies.
A customer has initiated a return request for a 37.5kg dumbbell, citing it as too heavy and requesting an exchange for a 32.5kg option. Amazon Customer Service has informed the customer that this return will be free. However, the cost of returning these items through a courier network could reach £40 per item, totalling £80.
Additionally, Amazon advised the customer to leave the dumbbells outside for collection. We promptly instructed the customer not to do so, as arranging a suitable collection for such heavy items will take time and we wish to prevent loss or damage.
From my perspective, this appears to be a change-of-mind request, which typically does not obligate us to cover return shipping costs. However, the customer insists no deductions should be made from their refund amount.
I am considering driving five hours round trip to personally handle the exchange, aiming to maintain customer satisfaction and potentially combine this with other deliveries from our .com store.
Could anyone advise on my position here? Are we liable for a free return in this scenario? Any insights on managing this through Amazon’s policies or alternative solutions would be greatly appreciated.
Cheers
Chris - MuscleSquad
Can't verify account
Hi,
I have a couple of issues I could really use some help with. My wife had a business seller account a few years ago but hasn't sold anything recently however she would like to start using it again. Upon logging in we found out it had been deactivated, we searched for the old emails and it looks like it was deactivated due to being associated with my personal selling account (previously used to sell my old mobiles when I upgraded several years ago).
We submitted an appeal for this however seller support told us that they can't help until my personal account was reactivated. This seems odd to me but anyway we tried to reactivate the personal account. I have submitted a bank statement and driving licence however every time it goes for a bank verification I get a message saying I have incorrectly selected an individual account (this isn't wrong, the account is personal) and the loop starts again.
So two questions, first is do I really need to reactivate my personal account to resolve the issue with my wifes accout? I'm more than happy to just delete it as it isn't used and I have no intention of using it.
Second is, assuming I have to reactivate my account, how do I get the system to accept that I'm an individual? Every time I raise a support issue I get told it's the wrong "channel" and redirected back to the verification process.
Thanks
I am requesting an escalation for Case ID: 11141523362, which has been in “In Progress” status for quite some time without resolution.
Here are the shipment details for reference:
Shipment ID: FBA15K2MS4GV
Total Units Shipped: 2,000
Delivered To:
Amazon UK Services Ltd - BHX7
Unit 2, Hinckley Park
Avery Way, Hinckley
Leicestershire, LE10 3FF, GB (BHX7)
Carrier: Amazon Freight
Carrier SCAC: AMZX
PRO Number: 1001938164
AMZ Ref ID: 3W3CDSPU
Delivery Date & Time: May 7, 2025, at 4:01 PM BST
The shipment was delivered and checked in by Amazon over 30 days ago, and I have the Proof of Delivery (POD) from Amazon Freight confirming this. Despite this, my shipment remained in “Receiving” status until the shipping plan was closed, after which I was informed that the units were “never received.”
I immediately opened a dispute through the same shipping plan and submitted all the required documentation, including the POD. However, it has now been 15–20 days since I last received any communication from Amazon, and the case status still shows “In Progress.”
This delay is causing significant disruption to my business. I kindly request that this case be urgently escalated so that the investigation can be concluded and my inventory made available for sale.
Thank you for your attention to this matter.
@Seller_Huz6FT08OxHAR
Reimbursements?
Hi, I currently have two item msissing from my inventory, both of which I have received reimbursement for.
The first was and Item I sold for £39.99, but the order was cancelled as Amazon damaged it before shipping. My take after fees would have been £29.77. Amazon have closed the case with a reimbursement of £16, and no sign of the inventory.
The second was being listed for £79.99, which was the lowest asking price, meaning I could have valued it higher and my price was on the low end. When my FBA shipment reached their centre, I saw 1 next to FC processing so I can only imagine they received it but then forwarded it on to another centre? The stock wentissing and so I received compensation... For £15. I wasn't too worried as my inventory now showed 1 in stock, so I figured they had managed to replace it with their own supply. But now today it shows as 0 stock.
My question is, what can I do? As with many resellers, the only invoices I can show is for the low price I paid for them, which doesn't reflect their true value. Especially since they actually cost me a completed sale on the first one.
If I sent them invoices showing I only paid £5-10 for each of these, is that all I can claim from Amazon? Or can I claim the value they lost me on a potential sale?
KYC - Payment Service Provider (PSP) - UK
Hi
Had the following flash up on Seller Central
Complete pending KYC review. Complete Know Your Customer (KYC) review with your Payment Service Provider (PSP).
Anyone had anything like this recently, cannot see how this is relevant to us as UK only store and do not use a PSP.
Thanks
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