Hi, I have been selling dried seafood products with these ASINs on Amazon for years, and I am a brand owner of these products. Recently, I can no longer edit my product listings. Each time I click "edit listing" on a product, I am getting an issue popping up saying I need approval to list this ASIN. When I click on "request approval" it takes me to another page that says the following:

"We are not accepting applications to sell:

Other category in New, Used, Refurbished, Collectible condition(s)"

I contacted Amazon for support, but their response appears to be very general and very generic that I had trouble to follow. My Amazon Case ID was "17843803981".

My brand has been registered with Amaznon Brand Registry.

Here are the ASINs having issue:

ASIN B0CHJ2YRZ1

ASIN B0CGZPWPHX

ASIN B0BRJFVXZ6

ASIN B0BRJC424X

Can someone please help or tell me how to resolve my issue?

Many thanks

SaCa_Food_303

There's no way to select "Inaccurate return reason code" to get return label credit. No option to deduct this on any order over $100 where we process refund, not subject to RFS. Logically, let them auto refund, but Amazon has NEVER been consistant in the date of the refund. An Amazon manager would of asked the team to code up a "IF" statement. IF 48hrs Monday-Friday has passed, automatically refund. How hard is that?

So, we have 2 A-Z claims counting against us because Amazon didn't refund the customer! and we got hit with these waiting for Amazon to refund so we could file SAFE-T Claim to get credit on return label.

Honestly, what the heck does it matter anyways. SAFE-T claim has been refusing return label credits for "Inaccurate return reason code" lately even though policy says they're responsible for reviewing claim and making correct adjustment. But some AI/BOT or low end employee with prefilled options, selects something along the lines of, "You are part of the prepaid return program and no credit is due". WRONG! Part of the prepaid return program for RFS is to credit back return labels when proven buyer error and buyer lied to get free return. Our account has, "I want to offer Free Returns for none of my items" selected.

These were being credited before Amazon remodeled the SAFE-T claim process, making it much worse. By limiting files to 2 per each. Now we have to take multiple images and collage them. Because there's no way to defend claims without doing that.

Fire the Amazon manager/employees in charge of setting these processes up. Otherwise Amazon is going to end up with nice FTC federal lawsuit. Clearly violating policy. In any other business, this would be fraud and racketeering. Large corporation like Amazon is protected, thus far, from any consequences.

A scammer sending back a small tiny item, should not withhold return shipping! boom! simple. _______<<<This space represents bad words and insults I'm not allowed to say on the forums, but feel them deep, deep in my soul.

We are reaching out in desperation after exhausting all available escalation channels and submitting six detailed Plans of Action (POAs), each accompanied by lab certifications, batch files, compliance checks, and backend screenshot confirmations.

Our ASINs have been blocked for non-compliance with the Textile and Wool Labeling Acts, specifically due to the presence of the word **“cashmere”** in the product detail pages. However:

✅ The word “cashmere” has been completely removed from:

- Title

- Bullet points

- Product description

- A+ Content

- Generic keywords

- All backend fields (verified via batch uploads and support tickets)

✅ The term “cashmere” remains ONLY in:

1. The **brand name**: “Dalle Piane Cashmere”, a **registered trademark** (Amazon Brand Registry + EUIPO).

2. The **fabric_type field**: “40% wool, 25% rayon, 25% nylon, 10% cashmere” – exactly as confirmed by certified lab testing (Brachi Institute), in compliance with FTC regulations which *require* truthful disclosure of fiber percentages.

📌 **Issue**:

- We are unable to change the brand name in existing listings due to Amazon’s system limitations.

- We cannot remove “cashmere” from the fabric_type field without violating FTC labeling law.

- Support keeps sending generic responses asking to “remove all cashmere claims,” without acknowledging these points.

📉 The listings have been blocked for over two months. The inventory is stuck, and we are facing severe commercial damage.

🆘 **We kindly ask any Seller Support representative, Amazon moderator, or experienced seller to step in:**

- Has anyone successfully resolved a similar issue involving a registered brand with “cashmere” in the name?

- Can Amazon make an exception or manually approve listings where the brand_name and fabric_type are legally justified?

- What additional steps can we take to reach the right department for a case-specific review?

We are a family-owned Italian manufacturer with over 15 years of activity on Amazon, and our only goal is to comply and keep offering high-quality, legally labeled textile products to U.S. customers.

🙏 Any help, insight, or moderation support would be deeply appreciated.

Sincerely,

I have approximately 600 shipments that were sent via FedEx Ground Economy using Amazon Buy Shipping, all on the same day. Unfortunately, it appears that these shipments have been stuck at a distribution center for over two weeks. So far, I’ve received more than 150 A-to-Z claims that have been refunded, and the number continues to grow daily—each one negatively impacting my Order Defect Rate (ODR), despite the fact that the labels showed “Claim Protection” at the time of purchase.

To make matters worse, the refunded amounts have been deducted from my account, and I’ve submitted appeals for around 10–20 of the claims with clear explanations, but all have been automatically denied—likely by a bot. I would appreciate any assistance in resolving this issue, as it is seriously affecting my account health.

It’s been 30 days of radio silence since my baby crib was thrown into "compliance review purgatory". While your robots send templated emails claiming "typically 15 business days", your human team seems to have mastered the art of strategic negligence.

My customer messages scream urgency: “Where’s the crib? My newborn arrives next week!” Meanwhile, your "expert" team treats safety reviews like a casual coffee break activity.

Three simple questions you’ve dodged for a month:

1.Is your "review" team actually reviewing anything, or just collecting seller tears?

2.When will Amazon stop using "compliance" as a smokescreen for incompetence?

Do your job quickly.

Case id：17717467341