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Results for "12외국인유심삽니다⋫{ㅌㄹ@𝘽𝙇𝘼𝘾𝙆𝙐𝙎𝙄𝙈)국내유심판매⊖여권사본거래⊭막심삽니다┷외국인선불유심파는곳⇸"

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Seller_59o5ETIO82YM7
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I am writing regarding the deactivation of my Seller account, which occurred on May 23, 2024. The deactivation notice referenced Section 3 of Amazon’s Business Solutions Agreement, but I have not been informed of any specific violations, and I can confirm that I operate only one account. I have been trying to resolve this issue for months, but I have yet to receive meaningful support or clarity.

Timeline of Events:

08-20-2024 (11:09): I emailed disbursement-appeals to appeal the deactivation and request disbursement of my funds, which have been held for over 90 days. No response was received.

08-22-2024 (14:46): I received an email stating that to release my funds, Amazon needs to verify my identity and supply chain.

08-23-2024 (08:31): I received a link to upload documents and join a video call. I promptly uploaded my documents by 12:17:11 on the same day and joined the video call as instructed, but no Amazon associate joined the call.

08-23-2024 (19:22): I requested a scheduled video call via email, but received no meaningful response.

08-26-2024: I received an automated response asking me to complete the steps I had already fulfilled, including uploading documents and joining a call.

08-26 to 08-29: I sent multiple emails stating that I had been waiting for days, with evidence that I had joined the call. Again, no Amazon associate joined the call.

08-30-2024 (16:12): I received another automated response, again asking me to complete steps I had already done. I replied immediately, requesting assistance to schedule the call, but again, no resolution.

09-09-2024 (14:30): I contacted Amazon Account Health by phone and was advised to send evidence to the same email address, which I did at 15:04. No response was received.

09-10-2024: I received another automated email, ignoring my previous attempts and simply asking me to verify my identity once again.

09-20-2024 (22:53): I received an email stating that my funds could not be disbursed because I failed to schedule an appointment. This statement is inaccurate and unfair, as I have made every effort to comply with the process but have been repeatedly ignored.

My Request:

I have followed all the instructions provided by Amazon, uploaded my documents on time, and waited on multiple occasions for a representative to join the video call. Despite this, I have received no assistance and have been subjected to repeated delays and automated responses. The stress and frustration caused by this situation have been overwhelming.

I kindly ask for immediate intervention to:

Schedule the virtual identity verification video call at a specific, confirmed time.

Ensure that my account is reviewed fairly and that my funds are disbursed without further delay.

If this issue is not resolved promptly, I will have no choice but to seek legal advice to pursue this matter further.

Please treat this matter with urgency. I am happy to provide any additional evidence or clarification if needed.

Thank you for your attention to this issue. I look forward to your prompt response and resolution.

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Seller_s9KNnxjDTYNS4
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A-Z Claim opened after refund processed
by Seller_s9KNnxjDTYNS4
Amazon replied

We had a customer request a return and a refund, we sent a UPS prepaid collection to the house which they were aware of (tracking details supplied etc) and the customer missed the collection.

Customer opened an A-Z claim and then withdrew the claim after agreeing to drop off the packages with the new prepaid labels detailed below

We then said we can send pre paid postage labels so they could drop off the items, they requested post office labels due to the drop off point being closest so we supplied another 2x labels to return the packages to us, again free of charge.

The packages arrived today 04/09/2024 (9:35am to be precise) and we issued a full refund today at 11:59am 04/09/2024.

Customer replied to us stating we had only refunded 291.64 of the 349.97 order stating they would like the 58.37 missing to be reimbursed, I kindly stated to them to wait for the confirmation email from Amazon to state the final confirmed refund balance and that the order status would update once the final balance had been settled, the difference in what you are is seeing and the total refund is the VAT amount and that this would be reimbursed in full once the refund had settled. I detailed all of this to the customer, even with the math to work out 291.64 * 1.2 (20% VAT) makes up the total 349.97 rounded to the nearest pence.

Despite this, it looks like the customer has opened an A-Z claim to recover their 'missing' VAT balance, but due to us refunding the order we have now had an email stating We have closed an A-to-z Guarantee claim of £349.97 on order 'X' because you issued a refund to the customer. No further action is required from you at this time but we have counted the claim against your Order Defect Rate.

Anyone had experience with this refund pattern in the past and any luck on getting the ODR reversed? In my past history I've known despite the information you throw at the A-Z team once the claim is in it's not getting overturned.

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Seller_uqbvDeT57WdfW
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NO PREMIUM A+ OPTION
by Seller_uqbvDeT57WdfW
Amazon replied

Hi!

We have access to standard A+ creation and are meeting all the criteria for being eligible for Premium A+ creation but we are not getting access / option for it. This issue is with us now for months and we had many seller and brand support cases opened without a solution. Is anyone here able to help us please? I see quite a few of those issues here on the forum with mixed results.

- We have brand story on all our ASINs in the inventory / catalogue.

- We have at least 5 project submissions of A+ content that have been approved in the past 12 months

We have been sent back and forth between seller and brand support with various responses and we are just getting link to the help page and requirements and that it is all automatic. We were also told mixed information about either 5 or 15 projects needed and weekly / monthly review. To the point where we created 15 basic A+ at that time just to try and still nothing.

Our latest case from seller support is: 10212971582

Is anyone here able to please help us?

@Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4

Or anyone at all to guide us how to resolve this issue or try different approaches?

We are brand owners, with no issues on the account, we really don't understand what the issue is? Seeing others having the same issue on here I wonder if there is a problem with the automatic system?

Any help is much appreciated, thank you in advance!

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Seller_uPYdTETzFSdIa
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I've recently converted a few small items to FBA because they sold really well. Since sending them into FBA, sales of the items has slowed dramatically. There are no competitors and the price is unchanged. Therefore, the fact that the items are now fulfilled by Amazon seems to be putting off customers. All the items are under £15 so I am wondering if potential buyers are being put off because of the £35 minimum order value to qualify for free delivery. When I fulfilled these products myself, I didn't charge for postage.

Have any of you experienced something similar? Do you think my theory is correct?

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Seller_EpXPhVLnbs8X3
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How long to get back to normal after Holiday Mode?
by Seller_EpXPhVLnbs8X3

Hello all !

I took a much needed holiday recently and switched the holiday mode on because I was out of the country.

I was only away for 10 days, and my shop was switched back on the afternoon of last friday 20th September. It's now a week on and I haven't had a single order come through.

Is this normal? I'm in Handmade . TIA Selena x

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Seller_WBZqB97UO8Unv
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getting cahrged more for a refund than the item cost
by Seller_WBZqB97UO8Unv

Hi Has anyone noticed recently that we are being charged more when a person issues a refund. An example is I sold a pair of trainers for 95 pounds, this was then put into disbursements and the person has refunded them (due to size issue) and amazon have refunded them 105 leaving me 10 out of pocket. This is down to shipping and gift wrapping, neither of which i receive the funds for.

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Seller_XK87KvF1H7m6w
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UK VAT For Amazon Sellers help
by Seller_XK87KvF1H7m6w

Hi All,

Hopefully someone can help who are in a similar situation.

We are UK VAT registered and under the Flat Rate Scheme of 7.5%..but cannot claim back any VAT.

As you know Amazon moved their invoicing only business to the UK so we are now paying VAT on their fulfilment and selling fees. Doing the calcs it is now time to move to the 20% rate so we can reclaim VAT . Works out about the same in yearly HMRC VAT but now means we do not have a turnover threshold to adhere to.

My question is ; We use Clearbooks for VAT returns. Always been a doddle with the Flat Rate scheme but absolutely no idea how to claim back vat on fees. We have found the area to download weekly VAT charges to Excel.

If any business on here uses Quickbooks, Clearbooks etc, if you could point us in th eright direction on how we reclaim VAT on fees it would be amazingly helpful.

Apologies. We have been Flat Rate since we started 11 years ago so this really is teaching an old dog new tricks!

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Seller_NaH6xIZIx4n6z
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How Long Does it Take to get Paid
by Seller_NaH6xIZIx4n6z
Amazon replied

Can anyone help me please because AMAZON cannot.

I am selling using the FBA model (UK based) and I currently have a lot of money sitting in Amazon Italy.

This has been sitting there since April 2024 and having contacted Amazon customer services more than 10 times already I still cannot get this resolved.

Does anyone know how I can get the money which is owed to me please.

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Seller_ND6tulQACyI6C
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What is happening with buy box
by Seller_ND6tulQACyI6C

There are 10 plus sellers on listing and amazon is taking away buy box from that listing, have contacted support from last 2 days and no reply from them just bot reply we are looking on to your case those listing who have sale record of 1k plus bought in past month and whole listing buy box removed by amazon @moderators please help here. Asin are B0D22WZW1P other one i found out today is ASIN B08RP9RL25

@Seller_gAhPNiLrkfTcr

@Seller_hnDMgUKxMh1V4

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Seller_o5NYjN9Knx2SC
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we have had our prime deactivated due to evri delaying deliveries, gets collected on time but not delivered on time one parcel was 10 days late! I cannot contact EVRI I have tried many times to call them and email and bot chat but never get to speak to a human, can anyone help or have advise how they managed this, we have stopped using Evri now but the next problem will be that we are not buying all our labels through amazon prime if we get the prime account activated again!

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