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(864 results)Urgent: Unfair Deactivation of Seller Account & Request for Resolution
I am writing regarding the deactivation of my Seller account, which occurred on May 23, 2024. The deactivation notice referenced Section 3 of Amazon’s Business Solutions Agreement, but I have not been informed of any specific violations, and I can confirm that I operate only one account. I have been trying to resolve this issue for months, but I have yet to receive meaningful support or clarity.
Timeline of Events:
08-20-2024 (11:09): I emailed disbursement-appeals to appeal the deactivation and request disbursement of my funds, which have been held for over 90 days. No response was received.
08-22-2024 (14:46): I received an email stating that to release my funds, Amazon needs to verify my identity and supply chain.
08-23-2024 (08:31): I received a link to upload documents and join a video call. I promptly uploaded my documents by 12:17:11 on the same day and joined the video call as instructed, but no Amazon associate joined the call.
08-23-2024 (19:22): I requested a scheduled video call via email, but received no meaningful response.
08-26-2024: I received an automated response asking me to complete the steps I had already fulfilled, including uploading documents and joining a call.
08-26 to 08-29: I sent multiple emails stating that I had been waiting for days, with evidence that I had joined the call. Again, no Amazon associate joined the call.
08-30-2024 (16:12): I received another automated response, again asking me to complete steps I had already done. I replied immediately, requesting assistance to schedule the call, but again, no resolution.
09-09-2024 (14:30): I contacted Amazon Account Health by phone and was advised to send evidence to the same email address, which I did at 15:04. No response was received.
09-10-2024: I received another automated email, ignoring my previous attempts and simply asking me to verify my identity once again.
09-20-2024 (22:53): I received an email stating that my funds could not be disbursed because I failed to schedule an appointment. This statement is inaccurate and unfair, as I have made every effort to comply with the process but have been repeatedly ignored.
My Request:
I have followed all the instructions provided by Amazon, uploaded my documents on time, and waited on multiple occasions for a representative to join the video call. Despite this, I have received no assistance and have been subjected to repeated delays and automated responses. The stress and frustration caused by this situation have been overwhelming.
I kindly ask for immediate intervention to:
Schedule the virtual identity verification video call at a specific, confirmed time.
Ensure that my account is reviewed fairly and that my funds are disbursed without further delay.
If this issue is not resolved promptly, I will have no choice but to seek legal advice to pursue this matter further.
Please treat this matter with urgency. I am happy to provide any additional evidence or clarification if needed.
Thank you for your attention to this issue. I look forward to your prompt response and resolution.
Fake-generic offers case with asin example
Yep, and amazon do not care. I have reported 27 asins of the exact same BRANDED product, being sold under fake brand names: B0CVXFZGLK,B0C36VLS28,B0BRQBYDBH,B0BKG8TYTJ,B0BRQ8CLW4,B0CHW5FQGQ,B0BRPRL3JX,B0CDFZWNLD,B0D6R6Q9NX,B0DBR644F2,B0BXWJLVJZ,B0BWJNRKW3,B0BWYSJM48,B0C7V1MWTQ,B0BWF341JV,B0D5B8JZY5,B0C9VZVHQZ,B0BXDLJNQ5,B0D4TZBBG9,B0BVM45GLD,B0CQT9LQ1H,B0D8PYKGCM,B0DDPVY2G3,B0CHFCQGXX,B0D91KH45H,B0DCF7P2J6
For both misleading content, and for duplicate listings. Amazon in all cases have told me no policy violation is occuring. So apparently it's totally fine to make 20+ accounts, and list the exact same BRANDED product, under 20+ different fake brands. To use AI to generate product images. And to dominate search results through sheer volume. Guess you know what to do next....
Account level Rserve
Lookl like you gone DD+7 like rest of us.
The metrics have no effect. I've been on since 2006.Still been pushed over DD+7 there was a message to say could delay it but that past cut off now,
I've skipped a payment release which 2 weekly but of course you dont get all your money as some of it will have not reached DD+7
You still have to wait 5-7 days when released as they use the old BACS File system rather than "Faster payment" which is 24 hours at most and in al of cases 2 Hours.
On your payment page at very bottom it shuld give you the next payment date and amount they plan to send you.
@Seller_0E6tXiMMTbjVd @Seller_ZVAz3d5lZuGid
VAT on fees
Sorry to start another discussion on VAT but I am still confused.
I sell second hand books. This is the relevant part of the standard email that Amazon send every time I sell a book
Price: £12.00
Shipping: £2.80
Amazon fees: -£4.82
Your earnings: £9.98
There is no mention of VAT. Will I actually receive £9.98 or will Amazon keep 20% of £4.82
I am not registered for VAT
Thanks
A-Z Claim opened after refund processed
We had a customer request a return and a refund, we sent a UPS prepaid collection to the house which they were aware of (tracking details supplied etc) and the customer missed the collection.
Customer opened an A-Z claim and then withdrew the claim after agreeing to drop off the packages with the new prepaid labels detailed below
We then said we can send pre paid postage labels so they could drop off the items, they requested post office labels due to the drop off point being closest so we supplied another 2x labels to return the packages to us, again free of charge.
The packages arrived today 04/09/2024 (9:35am to be precise) and we issued a full refund today at 11:59am 04/09/2024.
Customer replied to us stating we had only refunded 291.64 of the 349.97 order stating they would like the 58.37 missing to be reimbursed, I kindly stated to them to wait for the confirmation email from Amazon to state the final confirmed refund balance and that the order status would update once the final balance had been settled, the difference in what you are is seeing and the total refund is the VAT amount and that this would be reimbursed in full once the refund had settled. I detailed all of this to the customer, even with the math to work out 291.64 * 1.2 (20% VAT) makes up the total 349.97 rounded to the nearest pence.
Despite this, it looks like the customer has opened an A-Z claim to recover their 'missing' VAT balance, but due to us refunding the order we have now had an email stating We have closed an A-to-z Guarantee claim of £349.97 on order 'X' because you issued a refund to the customer. No further action is required from you at this time but we have counted the claim against your Order Defect Rate.
Anyone had experience with this refund pattern in the past and any luck on getting the ODR reversed? In my past history I've known despite the information you throw at the A-Z team once the claim is in it's not getting overturned.
NO PREMIUM A+ OPTION
Hi!
We have access to standard A+ creation and are meeting all the criteria for being eligible for Premium A+ creation but we are not getting access / option for it. This issue is with us now for months and we had many seller and brand support cases opened without a solution. Is anyone here able to help us please? I see quite a few of those issues here on the forum with mixed results.
- We have brand story on all our ASINs in the inventory / catalogue.
- We have at least 5 project submissions of A+ content that have been approved in the past 12 months
We have been sent back and forth between seller and brand support with various responses and we are just getting link to the help page and requirements and that it is all automatic. We were also told mixed information about either 5 or 15 projects needed and weekly / monthly review. To the point where we created 15 basic A+ at that time just to try and still nothing.
Our latest case from seller support is: 10212971582
Is anyone here able to please help us?
@Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4
Or anyone at all to guide us how to resolve this issue or try different approaches?
We are brand owners, with no issues on the account, we really don't understand what the issue is? Seeing others having the same issue on here I wonder if there is a problem with the automatic system?
Any help is much appreciated, thank you in advance!
UK VAT For Amazon Sellers help
Hi All,
Hopefully someone can help who are in a similar situation.
We are UK VAT registered and under the Flat Rate Scheme of 7.5%..but cannot claim back any VAT.
As you know Amazon moved their invoicing only business to the UK so we are now paying VAT on their fulfilment and selling fees. Doing the calcs it is now time to move to the 20% rate so we can reclaim VAT . Works out about the same in yearly HMRC VAT but now means we do not have a turnover threshold to adhere to.
My question is ; We use Clearbooks for VAT returns. Always been a doddle with the Flat Rate scheme but absolutely no idea how to claim back vat on fees. We have found the area to download weekly VAT charges to Excel.
If any business on here uses Quickbooks, Clearbooks etc, if you could point us in th eright direction on how we reclaim VAT on fees it would be amazingly helpful.
Apologies. We have been Flat Rate since we started 11 years ago so this really is teaching an old dog new tricks!
Printing off SKU Labels
Hi Everyone,
Can someone advise how they print off they sku labels.
Im constantly having printer jams, really sick of buying new printers. some printers I have had dont like the sticky labels x 4 - other printers dont like sticky labels x 24. Current printer less than 2 months old and constant jamming, 2 hours now and cant get to print off a sheet of 24 sticky sku labels - Jam in tay 1 everytime. Nothing blocked. And works perfect on labels x 4 or plain paper.
Printer is set to labels, fluffed up paper no end, changed the amount of sheets in the tray, turned off and on - just constant struggle printing sticky labels for sku's - uusally get it going in the end, but today, doesnt seem like i can stop the jam in tray 1 - took it all apart, nothing stuck in there.
Im using Brother HL-L3230CDW at the moment and just not reliable for printing sku labels ( my experience anyway )
Anyone recommend a printer they have no trouble with please ?
For reference, labels are being purchased from Kite packaging, used to use Bluestar packaging and had trouble with theres once they changed supplier.
Could it be the paper, does anyone have or had trouble with 24 sticky label paper from kite packaging ?
Any help, really appreciated as going out of my mind with printers. and sick to death of buying them...
Best regards Mike
CANT ACCESS PREMIUM A+
Hi,
We are facing an issue with the A+ premium content availability.
We have access to A+ Content but our issue is we can't create Premium A+ Content.
We meet all the eligibility criteria of Premium A+ Content. Per https://sellercentral-europe.amazon.com/help/hub/reference/G202102930
We have also contacted Seller Support, but we keep getting the same automated answer without any further explanation (Case ID: 10203468412).
We meet the two requirements.
1. Created 5 A+ Content in last 12 months ( We created 23 in past 12 months)
2. Add all the ASINs into Brand Story. (We have 1 ASIN so no issue here)
Any help is appreciated here!
Kind Regards,
@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4
Reclaiming VAT on Amazon fees - Where is the report?
Hi,
Has anyone been able to locate the VAT seller fee report for August? Since we now have to reclaim these fees ourselves, it's crucial that we have an accurate report, including fees and returns.
I've searched everywhere, including the Tax Library, but haven't had any luck. It's been 26 days since end of Aug, and we still don't have access to a proper report, which is frustrating. I'm unable to complete my VAT return without the August VAT report on Amazon seller fees.
I submitted a support case [10320202612] three days ago but haven’t received a response yet. Is anyone else seeing this report, or experiencing the same issue? Does anyone have this report showing up?
Thank you.
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