My business partners and I would highly appreciate someone from Amazon to really help us here and correct this wrongdoing in Restricting our account for false VAT claims:

Account Health Case ID: 9856291392

In the performance notification on 26 May 2024 12:56 CEST, you wrote us:

"You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options."

However, we had ZERO sales to UK customers long before you approved our new entity in the Republic of Cyprus in July 2023. That means NO Sales = NO VAT to the UK. Also, ZERO FBA inventory is stored in the UK for FBA or ours. So, there is no historical VAT due to UK customers, and we have all the documentation to prove this.

We have contacted twice your Amazon Health Account team, and in both calls, they confirmed that our non-UK establishment is still under investigation.

Secondly, asking us for sensitive data and documents of a company that is not operating this Amazon account anymore (the UK-based business) is not right.

We have already provided more than enough from them that you had on file already, and more from our current EU company.

This means accusing us of unpaid UK VAT for selling activity that is not there and EU VAT for an EU company that sells to EU customers. It simply does not make ANY sense, legally, tax-wise, and more.

Can one of the Amazon managers please help review my submission? I have had no response for many working days and the cashflow issue keeps growing, plus the huge impact in our sales.

We have provided all the documentation requested to prove all the above and more.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH

Seller Account has been suspended due to account verification, was asked to provide proof of id did that same day but still nothing happened and there is no update from amazon.

Please help me out here thanks.

@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP

I am not established in the UK for VAT purposes and need to pay unpaid VAT owed to amazon.

0n 4/23/2024 amazon have block our account,and tell us our business address which does not match with your country of operations. This may have resulted in inaccuracies in tax calculation on your supplies，we need paid EU VAT and paid UK VAT.

On 05/10/2024 we have receive amazon message [Action required] Final tax liability assessment for unpaid UK VAT AND on 05/15/2024 [Action required] Final tax liability assessment for unpaid EU VAT,We tell amazon we want paypal our unpaid vat ,used our account ,there are any positive funds in your account, at this times we also contact Seller Support Team，and Seller Support Team also tell mdri-exec-escalations@amazon.co.uk on 05/13/2024.

we have waiting 11days, [mdri-exec-escalations@amazon.co.uk ] Still no deduction for the VAT we owe. on 05/23/2024 we have paypal our unpaid UK VAT unpaid EU VAT to amazon account,we have send the Proof Of Payment to amazon[mdri-exec-escalations@amazon.co.uk ] , [mdri-exec-escalations@amazon.co.uk ] do not responding to our messages now.our account still block!

This situation is greatly impacting my ability to conduct business effectively on the Amazon platform. As a seller, timely access to disbursements is crucial for maintaining inventory, fulfilling orders, and meeting customer expectations.

Amazon will Disposal our products on 24/06/2024,we We're in a big hurry.

I kindly request urgent intervention to resolve this issue and would appreciate any guidance or assistance from fellow sellers who may have encountered similar challenges in the past.

Thank you in advance for your attention to this matter.

Best regards,.

Please advise us and guide u

Can anyone advise?

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

All my Payment is in reserved more than 3 months without any reason , with no notification received about it , I opened 3 case but all my case got transferred and receiving no reply from amazon Case Id 15444012231

Hi

Sorry to ask on here but I am at my wits end. I have been trying to get approval for a brand that I buy from the distributer who owns the brand themselves. Invoices from said distributer have been rejected. Links to companies house for trademark reference ignored, so as the distributor is not the greatest help I purchased 10 units of stock from Amazon to be told it has to be 50, so i got 50, now only to be told it has to be 100, are they making it up as they go along?

What do I need to request from the distributer that would satisfy Amazon?

MY VTR DOWN TO 50% ALL MY ORDERS DISPATCED EARLY AND ALSO DELIVERED EARLY AS DELIVERY DATE.WHAT CAN I DO.

Hi,

We have been having some trouble listing items that we have recently imported . when i go to list an item using the barcodes freshly purchased from GS1 i get the error saying the item matches another ASIN change the details to match it. i know its the barcode because if i change that it either gives a different ASIN or lets me upload the product.

to make it a bit weirder though if i go to add product and search using the barcode nothing comes up, which makes it more frustrating as theres not way of knowing if it will let me upload item until i fill in all the details..

i have a list of about 40-50 codes and they are most likely the same person who has used them as they are all for bedding/duvet sets.

i am going in circles for last month talking to amazon to get these removed so we can list our items, has anyone had simular problem and if so how did they fix it/who did they speak to.

example barcode if anyone wants to see what i mean (5061034010002)

All of our conditions are in line with the requirements for the selected offer, but the entire store's shopping cart was lost on the morning of May 13. I have been waiting for a month, and this is very important for my sales. I learned that a large number of sellers have encountered the same problem since April 27, and it is caused by the system. I am really desperate. I don't know who to ask for help. Can you help me restore the shopping cart in my store?

Hi ,

Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.

because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .

I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .

Anyone know ? pls assist .Thank you