My business partners and I would highly appreciate someone from Amazon to really help us here and correct this wrongdoing in Restricting our account for false VAT claims:

Account Health Case ID: 9856291392

In the performance notification on 26 May 2024 12:56 CEST, you wrote us:

"You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options."

However, we had ZERO sales to UK customers long before you approved our new entity in the Republic of Cyprus in July 2023. That means NO Sales = NO VAT to the UK. Also, ZERO FBA inventory is stored in the UK for FBA or ours. So, there is no historical VAT due to UK customers, and we have all the documentation to prove this.

We have contacted twice your Amazon Health Account team, and in both calls, they confirmed that our non-UK establishment is still under investigation.

Secondly, asking us for sensitive data and documents of a company that is not operating this Amazon account anymore (the UK-based business) is not right.

We have already provided more than enough from them that you had on file already, and more from our current EU company.

This means accusing us of unpaid UK VAT for selling activity that is not there and EU VAT for an EU company that sells to EU customers. It simply does not make ANY sense, legally, tax-wise, and more.

Can one of the Amazon managers please help review my submission? I have had no response for many working days and the cashflow issue keeps growing, plus the huge impact in our sales.

We have provided all the documentation requested to prove all the above and more.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH

Seller Account has been suspended due to account verification, was asked to provide proof of id did that same day but still nothing happened and there is no update from amazon.

Please help me out here thanks.

@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP

@Seller_yk3kzHpjMMa4B@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x

Guys please look into my issue its been more than 45 days now.

I am not established in the UK for VAT purposes and need to pay unpaid VAT owed to amazon.

0n 4/23/2024 amazon have block our account,and tell us our business address which does not match with your country of operations. This may have resulted in inaccuracies in tax calculation on your supplies，we need paid EU VAT and paid UK VAT.

On 05/10/2024 we have receive amazon message [Action required] Final tax liability assessment for unpaid UK VAT AND on 05/15/2024 [Action required] Final tax liability assessment for unpaid EU VAT,We tell amazon we want paypal our unpaid vat ,used our account ,there are any positive funds in your account, at this times we also contact Seller Support Team，and Seller Support Team also tell mdri-exec-escalations@amazon.co.uk on 05/13/2024.

we have waiting 11days, [mdri-exec-escalations@amazon.co.uk ] Still no deduction for the VAT we owe. on 05/23/2024 we have paypal our unpaid UK VAT unpaid EU VAT to amazon account,we have send the Proof Of Payment to amazon[mdri-exec-escalations@amazon.co.uk ] , [mdri-exec-escalations@amazon.co.uk ] do not responding to our messages now.our account still block!

This situation is greatly impacting my ability to conduct business effectively on the Amazon platform. As a seller, timely access to disbursements is crucial for maintaining inventory, fulfilling orders, and meeting customer expectations.

Amazon will Disposal our products on 24/06/2024,we We're in a big hurry.

I kindly request urgent intervention to resolve this issue and would appreciate any guidance or assistance from fellow sellers who may have encountered similar challenges in the past.

Thank you in advance for your attention to this matter.

Best regards,.

Please advise us and guide u

Can anyone advise?

Fellow sellers, I'm seeking some advice on a frustrating situation I've encountered with another seller undercutting repeatedly.

I initially found a product with great profit margins over 100% ROI and there is about 10-15 sellers. I matched the current Buy Box price and sales were going well for about a month. Then yesterday, another seller started hugging the Buy Box, going just 1p below the current buy box.

It's evident they are using a repricing tool to constantly undercut the lowest price by 1p in order to solely maintain the Buy Box themselves. While I understand the motivation to capture all the Buy Box sales, it's exasperating when sellers configure repricers so aggressively just to box others out.

This particular seller has over 200 seller feedbacks, so they are an experienced seller who surely understands pricing strategies. As a result of their relentless undercutting, my potential ROI on this product has plummeted from over 100% down to only 5-10%.

I've now sold out of my inventory for this item. My question for everyone reading is would you continue sourcing more of this product knowing you'll likely just enter another Buy Box battle? Or would you cut your losses and move on to other products?

I'm all for healthy price competition, but it feels unethical when sellers setup repricers to continuously undercut by the smallest increments just to own the Buy Box. I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it. But I realize that's unlikely to happen.

Any thoughts or advice on how to approach this type of situation would be appreciated.

Here's to better seller karma for all of us.

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

Hi

Sorry to ask on here but I am at my wits end. I have been trying to get approval for a brand that I buy from the distributer who owns the brand themselves. Invoices from said distributer have been rejected. Links to companies house for trademark reference ignored, so as the distributor is not the greatest help I purchased 10 units of stock from Amazon to be told it has to be 50, so i got 50, now only to be told it has to be 100, are they making it up as they go along?

What do I need to request from the distributer that would satisfy Amazon?

We have been overcharged referral fees on over 500 orders (and counting) of a product, costing us well over £1000 now and Seller Support keep giving me the run around with it and I am sick and tired of it. See case ID: 9827857042 which now shows as 'Transferred', and when cases say this, nothing ever happens.

I sent them the affected orders in the Referral Fee Refund spreadsheet that they sent over, which dates back to February, showing we had 577 orders on which we were charged the wrong referral fees. For some reason in February, the referral fee on our product changed from 10.2% to 15.3%, even though we had been paying 10.2% for years and it is 100% in the correct category.

After a lot of back and forth, somebody said they would investigate and eventually came back to say that they had approved the refunds.

We were only given a refund on 15 orders….!

Plus, we are still being charged 15.3% - they haven’t changed it to the correct referral fee so there are even more orders that need refunding as every day passes.

I told them this and they came back again to say they have approved the request… this time NOTHING HAPPENED!

There is a product being sold by Amazon that is essentially the same as ours, just a different brand, and I have confirmed it with Seller Support (case ID 9843375932) that the correct referral for that product is 10.2%, because it is (correctly) in the Beer, Wine and Spirits category, which is where ours should be. Instead, ours is in the Grocery fee category, hence the 15.3% referral fee.

@Seller_z3k8APxGfbQEK please can you help with this as I have posted this on another forum page and @Seller_mIRnuhdx7l5sN has ignored it

MY VTR DOWN TO 50% ALL MY ORDERS DISPATCED EARLY AND ALSO DELIVERED EARLY AS DELIVERY DATE.WHAT CAN I DO.

Hello

On most of our ASINS I have 2 listings, 1 is FBA and 1 is MFN. I have never had an issue with this. I would simply copy an ASIN listing and I would enter a new SKU which would be the same, just with either FBA or MFN added to it.

I have just gone to copy a listing for an ASIN, the existing listing is set to MFN but now there is no option to enter an SKU, I went ahead and did this but it has given a random SKU, which is not ideal as this doesn't link to anything. So below is what happened;

Existing ASIN: B0B25RFBFG Existing SKU: Y4308 DGPK 1

In the past I would copy this listing so that the SKU was Y4308 DGPK 1_FBA

But as there was no option to enter the SKU, it has given an SKU of BN-QF4J-9OYB obviously I could use this SKU but it doesn't match up with the SKU on our systems outside of Amazon. Also I mainly search by SKU when looking for a listing.

It's worth noting that I the last time I tried this prior to today was 15/09/2023 so I don't know if there's been a change since then. I have tried searching but can't seem to find any mention of this.

We are the manufacturers of the products and this ASIN was created by us initially.

Has anybody encounterd this or got any thoughts.

Thanks in advance.