Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

Dear sellers,

Our freight company has told me that my order is supposed to be delivered to Amazon UK LBA4.

Due to LBA4 is busy, Amazon informed our freight partner to redirect the cargo to LTN7, does it affect the inventory update time? Does Amazon will finally internally move my cargoes to LBA4 from LTN7?

Thanks,

Hi @Seller_XUNeUuvrQDpgP

Again the same issue with ASINs. Lost all BuyBox to all the ASINs.

After the BuyBox was lost, I spent so much to get the products ranked through PPC. Now, all that is lost as well.

This is the post of all my ASINs. Please help.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

This month was going great and then lost the BuyBox again.

Please, I request you to help us.

Kindest Regards,

CC: @Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

@Seller_XUNeUuvrQDpgP

Thank you!

Regards

Just got another one. I sell at £30. Two other sellers, 1 at £56 and the other at £76. I get deactivated and both of those are still in place.

Surely this is price fixing?

Woke up this morning, thought strange no orders over night, weekends is normally busy for me, to find out all my listings have been blocked, my VTR rate has dropped to 46%, I spoke to Seller Central on the phone who said I need to tell Amazon I am selling books on each individual listing, but I can't edit them, I have over 346 listings, all now useless.

How can this be a seller issue, when adding my listings that are already in the Amazon catalogue, I am not adding new products, just selling mine.

How can I fix this and get this sorted, I am not very happy with Amazon at all.

Paul

In case anyone is searching for information on something similar, there is a scam going around at the moment where Ebay drop shippers are selling for below your RRP on Amazon, then claiming refunds.

Firstly this refers to a D2C product that we sell, RRP £9.99 via prime. Our brand is trademarked, and this product does well. Two months or so ago, our product suddenly jumped massively in refunds being initiated by Amazon. This is not an easy product to damage and all refunds seemed to be for items not received. This item fits through a letterbox.

We've been having terrible trouble with refunds, all to odd buyer names, who have sent a "gift" to a different address. To try and counteract this, we reported to Amazon - didn't really get anywhere, but also reported the sellers to Ebay. Ebay does take the listings down, but the sellers just put them straight back up again.

We decided to open an Ebay shop and sell for RRP, ie below what the drop shippers can sell for. However one drop shipper then changed their price to £1 below RRP. At this point I wondered did they have stolen property in their possession as they wouldn't be making any money buying at a higher price from Amazon. I had a family member order from them on Ebay to get a better idea.

The item was received from Amazon, with amazon's paperwork and a slip saying it was a gift. Two days later the same name on the gift cert receives a full refund from Amazon, not only for this item, but for another "gift" item to someone else. My family member's name was on the order for delivery address.

On looking back with a fine tooth comb through my refunds for the last few months, 70% of them are to odd names, ie double letters where they shouldn't be, back to front names etc. and for "gifts" to a different delivery address. We believe there's a team of people at this so that any one person doesn't get penalised for too many refunds.

Just to make anyone else on here wondering about their refunds rising aware.

"Hello,

Thank you for your submission regarding your establishment in the UK for Value Added Tax (VAT) purposes. We are currently reviewing the information that you have provided.

We will contact you as soon as we have completed this review or if we need any further information.

We cannot provide an exact deadline, but our team is working hard to complete verification as soon as possible.

We’re here to help

For more information, go to the "UK VOEC: Determination of Establishment":

https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Amazon Services Europe "

Please can one of the Amazon managers help to review my submission as I have had no response in over 48 hours.

I have provided all the documentation requested to prove that

@Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH

Does anybody have any experience of using a PO Box address on Amazon, especially for returns?

We have been on Amazon for over 10 years, so not a new seller. We are moving from our business premises in a few weeks and will be using a residential address for a period. We do not want our residential address publically available for security reasons and have set up a PO Box address. This is no issue on any other marketplace or our website, but Amazon seem to be less than helpful with these type of changes.

All other business information will remain the same - company name, registered business address, company number, VAT number, contact details etc

- The return address will need to be changed to the PO Box address so that customers do not have our residential address.

- The ship from address can remain as our residential address if this information is not publically accessible and used only internally by Amazon. If it is shown publically then this would also need to be changed to the PO Box address.

Does anybody else do something similar or have any experience of it?

Thanks in advance

@Seller_gAhPNiLrkfTcr

@Seller_z3k8APxGfbQEK

@Seller_TSXM2A5nxWSuH

You forgot the

"the update you requested will take 72 hours to be reflected on the product detail page"

then they close the case so it cannot be reopened after 2 days.