Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

In case anyone is searching for information on something similar, there is a scam going around at the moment where Ebay drop shippers are selling for below your RRP on Amazon, then claiming refunds.

Firstly this refers to a D2C product that we sell, RRP £9.99 via prime. Our brand is trademarked, and this product does well. Two months or so ago, our product suddenly jumped massively in refunds being initiated by Amazon. This is not an easy product to damage and all refunds seemed to be for items not received. This item fits through a letterbox.

We've been having terrible trouble with refunds, all to odd buyer names, who have sent a "gift" to a different address. To try and counteract this, we reported to Amazon - didn't really get anywhere, but also reported the sellers to Ebay. Ebay does take the listings down, but the sellers just put them straight back up again.

We decided to open an Ebay shop and sell for RRP, ie below what the drop shippers can sell for. However one drop shipper then changed their price to £1 below RRP. At this point I wondered did they have stolen property in their possession as they wouldn't be making any money buying at a higher price from Amazon. I had a family member order from them on Ebay to get a better idea.

The item was received from Amazon, with amazon's paperwork and a slip saying it was a gift. Two days later the same name on the gift cert receives a full refund from Amazon, not only for this item, but for another "gift" item to someone else. My family member's name was on the order for delivery address.

On looking back with a fine tooth comb through my refunds for the last few months, 70% of them are to odd names, ie double letters where they shouldn't be, back to front names etc. and for "gifts" to a different delivery address. We believe there's a team of people at this so that any one person doesn't get penalised for too many refunds.

Just to make anyone else on here wondering about their refunds rising aware.

I am doing FBA and Amazon keeps the buy box with 6-7 months of shipping time on some of my listings. How on earth can it be possible? It cannot be accepted as a normal shipping time and there is no chance to beat those prices. Amazon does not allow us to win the buy box.

it depends on the product, if I have a product that sells relatively well, have few or no returns, doesn't require much packaging, I am happy with 15%/20%. I agree with you, it's important to focus on the bottom line, what other sellers do or how much you sell is not important. I am up 67% from last June and yet I sell less products.

Seller_soBD2wwhsVOww

For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

We have received an email today of a parcel (book worth about £70) to the Netherlands being returned by Evri and looking at the P2G tracking info it says it failed customs clearance. We don't know why that is as so far as we're aware we filled in everything online. However we noticed today when looking at the order that as well as the order id there is an order item id. We have no need for those numbers so hadn't paid much attention before but Amazon tell us to put the number on the parcel when sending to the EU. We had put the order id on the parcel but was it actually the order item id that we needed to put on the parcel and might that be the reason it failed customs clearance?

Thanks for any advice on this.

I am following the use case guide for SP feeds.

I am able to create a document and upload XML to it without problems.

However I am unable to use the createFeed (POST /feeds/2021-06-30/feeds) endpoint. I am sending what should be a valid body, and I have proper header, but I am still getting 403. Any help what am I doing wrong or which permissions am I missing?

curl --location 'https://sellingpartnerapi-eu.amazon.com/feeds/2021-06-30/feeds' \

--header 'x-amz-access-token: (token which worked to create document)' \

--header 'Content-Type: application/json' \

--data '{

"feedType": "POST_ORDER_ACKNOWLEDGEMENT_DATA",

"marketplaceIds": [ "A1PA6795UKMFR9" ],

"inputFeedDocumentId": "{feed I got from createDocument}"

}'

And the error message I get is not super helpful:

{

code: 'Unauthorized',

message: 'Access to the resource is forbidden',

details: ''

}

@Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr

Serious bug on ship.amazon

if a customer has multiple units of the same asin on one order - the vat is not calculated properly on the packing notes printed from ship.amazon

packing notes printed from seller central are correct.

for example

single unit selling price £70 - (58.33 + 11.67 vat)

seller central shows £140 total (116.66 + 23.34 vat)

ship.amazon shows £128.32 total (116.65 + 11.67 vat)

so the vat total on the ship.amazon is only for a single unit of that line.

I dont have any orders today with 1x productone, 2x producttwo to see how they are affected.

(case with seller support is 9908933022 and has attachments if forum admin want to take a look)

I need help from Amazon and anyone else who has had the nightmare of navigating this issue, currently UK account in the red and Saudi Arabia account restricted completely.

10 Cooler Master product ASINS have had a product safety violation, requesting DoC (declaration of Conformity), CE certificate, product images and copy of manual.

We've received all this information from Cooler master and submitted via the "submit appeal", this has now ballooned out to 16 cases?!

And the responses on the cases are fragmented and contradictory, from delete the listing to remake a listing against the affected ASIN.

And incoherent responses; like "we can't help as this is not a seller verification enquiry" or "please provide the reason for the safety concern"

AMAZON YOU SOURCE AND SELL THEIR PRODUCTS DIRECTLY AS WELL, surely you can ask your contact at Cooler Master, we've provided the same information you will have access to through Cooler Master. I would like to use stronger words, but this is a dumpster fire right now. I would like to add we have 0 sales on any Amazon marketplace for the ASINS listed below.

How do we fix this, where do we even begin to get the one account unrestricted and stopping the other one following suit?

I'm happy to not have any listing in my inventory associated with those ASINS, I do not need to reinstate the ASIN, I would like a fully operational account again please.

It's like watching your favourite pub burn down, what are we doing here Amazon?

Case ID - ASIN

9889291772 - ASIN: B00CY8VDAW

9889197002 - ASIN: B07RWJMQW9

9889203152 - ASIN: B08NHW9TJ8

9889089332 - ASIN: B08NHVW71G

9889317452 - ASIN: B08NHVV7SW

9889317482 - ASIN: B0BP26V3YS

9890457642 - ASIN: B08D9J2PSV

9890457652 - ASIN: B08NHW9TJ8

9890458502 - ASIN: B08D9L9XNN

9890458722 - ASIN: B08D9J276H

9890458732 - ASIN: B0BP26V3YS

9890459152 - ASIN: B08NHVW71G

9890461912 - ASIN: B00CY8VDAW

9890462062 - ASIN: B08NHVV7SW

9890462432 - ASIN: B08D9J9QMP

9890462922 - ASIN: B07RWJMQW9

Has DD+7 come into effect now?

I did this, and it worked, I now have a message from the "customer" just saying no package!!

If I had some support from Amazon, I should never have had to do this in the first place.

It was sitting in shipping with a threat that if automatically cancelled it could affect my cancellation rate on the 25/06.

It has dinged my late shipment rate now. I am going to try Amazon support one more time.

I had the feeling at the time it might have been a scam, cancel immediately you get the shipment email!