Hi everyone,

Not sure how to say this but I am a new seller on amazon, the cheapest on all my listings but not won buy box at all. 0%. I sent 84 units to the coventry depot, inventory was then sent out to other depots around the UK currently 74 is available to sell. But like I said, nothing is selling. At all. Other sellers on the products are still making sales & winning buy box. Super confused. Has anyone experienced this before? Will my sales come after shipment is closed?

I am writing regarding the deactivation of my Seller account, which occurred on May 23, 2024. The deactivation notice referenced Section 3 of Amazon’s Business Solutions Agreement, but I have not been informed of any specific violations, and I can confirm that I operate only one account. I have been trying to resolve this issue for months, but I have yet to receive meaningful support or clarity.

Timeline of Events:

08-20-2024 (11:09): I emailed disbursement-appeals to appeal the deactivation and request disbursement of my funds, which have been held for over 90 days. No response was received.

08-22-2024 (14:46): I received an email stating that to release my funds, Amazon needs to verify my identity and supply chain.

08-23-2024 (08:31): I received a link to upload documents and join a video call. I promptly uploaded my documents by 12:17:11 on the same day and joined the video call as instructed, but no Amazon associate joined the call.

08-23-2024 (19:22): I requested a scheduled video call via email, but received no meaningful response.

08-26-2024: I received an automated response asking me to complete the steps I had already fulfilled, including uploading documents and joining a call.

08-26 to 08-29: I sent multiple emails stating that I had been waiting for days, with evidence that I had joined the call. Again, no Amazon associate joined the call.

08-30-2024 (16:12): I received another automated response, again asking me to complete steps I had already done. I replied immediately, requesting assistance to schedule the call, but again, no resolution.

09-09-2024 (14:30): I contacted Amazon Account Health by phone and was advised to send evidence to the same email address, which I did at 15:04. No response was received.

09-10-2024: I received another automated email, ignoring my previous attempts and simply asking me to verify my identity once again.

09-20-2024 (22:53): I received an email stating that my funds could not be disbursed because I failed to schedule an appointment. This statement is inaccurate and unfair, as I have made every effort to comply with the process but have been repeatedly ignored.

My Request:

I have followed all the instructions provided by Amazon, uploaded my documents on time, and waited on multiple occasions for a representative to join the video call. Despite this, I have received no assistance and have been subjected to repeated delays and automated responses. The stress and frustration caused by this situation have been overwhelming.

I kindly ask for immediate intervention to:

Schedule the virtual identity verification video call at a specific, confirmed time.

Ensure that my account is reviewed fairly and that my funds are disbursed without further delay.

If this issue is not resolved promptly, I will have no choice but to seek legal advice to pursue this matter further.

Please treat this matter with urgency. I am happy to provide any additional evidence or clarification if needed.

Thank you for your attention to this issue. I look forward to your prompt response and resolution.

Hi,

Has anyone been able to locate the VAT seller fee report for August? Since we now have to reclaim these fees ourselves, it's crucial that we have an accurate report, including fees and returns.

I've searched everywhere, including the Tax Library, but haven't had any luck. It's been 26 days since end of Aug, and we still don't have access to a proper report, which is frustrating. I'm unable to complete my VAT return without the August VAT report on Amazon seller fees.

I submitted a support case [10320202612] three days ago but haven’t received a response yet. Is anyone else seeing this report, or experiencing the same issue? Does anyone have this report showing up?

Thank you.

Hi Sakura,

This "new" reserve DD+7 policy has taken effect for us in the past week across several of the Amazon marketplaces we sell through. The amount that we cannot access currently stands at approximately £40,000 and is growing by about £7000 per day. I understand the reasons behind Amazon's policy however it is completely unclear as to how much will get released and when which makes it impossible for us to forecast cashflow with any accuracy.

For example, when I checked one of the EU marketplaces yesterday, it said that there was a "Transfer of €xxxx.xx scheduled to initiate on 26/09/2024". I've checked this morning to see that no transfer has been initiated and all that is happened is that the date has been pushed forward by 14 days and now says that a "Transfer of €xxxx.xx scheduled to initiate on 10/10/2024".

This highlights another aspect to this change that means we will now only be able to receive a funds transfer every two weeks? Surely this will result in certain transactions now being subject to a DD+7+14 extension!

For more years than I can remember we have been able to initiate daily funds withdrawals. This is crucial in order to have cash in our bank account at certain points during the month such as today when we need to meet payroll for the 43 staff that work here!

I'm unaware of receiving an email with an extension proposition although it may have been missed by another member of staff. Is there a way of looking back at old emails to see whether we were offered the chance?

Either way, I have now (yesterday) emailed the suggested email address to request a DD7 Policy Exclusion. Like many others I am concerned to know that my email has reached the correct department. If you're able to check that would be fantastic.

Thanks,

Ash.