Commiserations, I feel your pain, as the expression goes. You're so right, it is absolutely ridiculous. I keep ringing Account Health as there is no other way of contacting Amazon to speak to a human being. All they ever suggest is 'can you think of any way Amazon may think you own or are linked with the other account?' Well my answer to that is why should I have to rack my brains when I have no clue as to why Amazon accuse me of having a separate account that I have never heard of. It's competely illogical. Where is Amazon's evidence? They must have a reason to link me so for heaven's sake, tell me what it is? but no, they never give any clue at all, just 'submit new information'. Have you found the same?

So frankly, I don't even know what the main issue is. I got a violation of Section 3 notice. I don't know if it's about having multiple accounts because I sell in multiple marketplaces. When I created multiple accounts in different marketplaces, I had no idea I wasn't supposed to because how else will I list and sell products in multiple marketplaces? The global list builder came only later, even if there were earlier, at least I had no idea about this.

I am stressed beyond words. I am so clueless.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

I've started getting the error 'A value is required for the "list_price_with_tax" field.' when uploading my inventory file.

I use Abebook's Homebase export function to create a UIEE file to upload to Amazon and have been told I now need to include the new header for the 'list price with tax' field.

Does anyone know what that header is or how I could find out?

Help would be very much appreciated.

Yep, that's why I didn't bother with them, they never seem to have any idea about technical issues.

I'll check out Booktrakker,

Thanks again.

I would suspect Seller Support won't have a clue what you're on about.

Might be worth checking out Booktrakker.

It's paid for software, but Andy always seems to be on top of these things.

I'm surprised there isn't more noise about this. Most professional booksellers will using some sort of cataloguing software and I doubt any has that new field.

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

@Seller_WHgkYrNYjDF60 @Seller_JkJ5Wu8mvvXN6 @Seller_XYf7ZWYOWzfdj @Seller_i0JzR1DGBTQe8 @Seller_pua4N9yRGwzb5 @Innovation , partner team confirmed that you can still apply for the extension.

The request has to be sent from your Amazon email to eu-uk-reserve-policy-extension@amazon.co.uk and should include your merchant token.

The partner team is unable to locate your previous requests. Is it possible you sent them from an email address not associated with your Amazon account?

I would appreciate your input so we can avoid such issues in the future. 😊

Have a great weekend everyone and talk to you next week!

Julia.

i have to pursue the legal route now as Amazon are with holding £40,000 of our hard earned money . We have submitted numerous times at length and discussed this for over 8 hours on the phone due to an accidental IPR

its time to go legal before we have to let 8 staff go due to their AI technology . They want to know your suppliers so they can deal direct with them. They approached my suppliers within 2 days and are now with holding funds without a valid reason .

Tomorrow we will going via the high court route against 5 of their entities . Noone is above the law

Just doing my admin in preparation for Monday - It looks as though "Automated Handling time" was activated on my settings at about 17h00 yesterday.

I've not requested this - it seems to have been been activated automatically.

Anyone else experienced this?

Have I missed a comunication?

TIA