Hi,

Does anyone else have this same issue as of this morning? It is not letting me purchase Tracked 24/48 via Amazon Buy Shipping, which is connected to my Royal Mail OBA. Never had an issue before, so seems like it might be an Amazon or Royal Mail issue? I have checked the connection settings and everything is still active and I can still purchase directly via the Royal Mail website, so I know my RM business account still has access to Tracking 24/48.

Hi all,

We’re having an issue where Royal Mail Tracked 24 and Tracked 48 are not showing as options in Amazon Buy Shipping.

Our Royal Mail OBA is linked to Amazon and our Royal Mail account manager has checked the account and confirmed everything looks fine on the Royal Mail side.

Has anyone else had this issue recently?

If so:

Were Tracked 24/48 previously available and then disappeared?

Was the issue with Amazon rather than Royal Mail?

Did unlinking/relinking the Royal Mail OBA fix it?

Did Seller Support have to escalate it to a technical team?

Is there any particular service code or account setting Amazon needs to recognise for Tracked 24/48 to appear?

We can use Tracked 24/48 directly with Royal Mail, but we specifically need them available through Amazon Buy Shipping.

Any advice from anyone who has had the same problem would be appreciated.

Hi,

I'm hoping an Amazon moderator can help escalate an issue that Seller Support have been unable to resolve for several months.

We are trying to use Royal Mail Tracked 24 through Amazon Buy Shipping for Seller Fulfilled Prime.

Our Royal Mail business account is correctly linked to Seller Central and currently shows as ACTIVE under Buy Shipping Preferences. Royal Mail is also showing as our number 1 prioritised carrier.

However, Royal Mail Tracked 24 is still not available correctly within Buy Shipping.

After numerous contacts with Seller Support, Amazon eventually confirmed that the specific ship method:

ROYAL_MFN_TRACKED_24

is not allow-listed/safe-listed for our seller account.

Amazon advised us that Royal Mail needed to initiate the allow-listing. We contacted Royal Mail, but they have confirmed that the service is active on our account and they are not aware of anything further they can activate from their side.

We have also supplied Amazon with our Royal Mail contract confirming that Tracked 24 is included and active.

This issue originally began when we attempted the Seller Fulfilled Prime trial in March 2026. We had to purchase Tracked 24 labels directly through Royal Mail because the correct service wasn't available through Buy Shipping, which then affected the Prime trial metrics.

We've now been trying to resolve this for months and seem to be going around in circles between Amazon and Royal Mail.

Our current Amazon support case is 12221526882.

We would really like to get Seller Fulfilled Prime operational before the Christmas peak, but we're unable to progress while this remains unresolved.

Could an Amazon moderator please escalate this to the appropriate Buy Shipping / Seller Fulfilled Prime technical team and have them investigate why ROYAL_MFN_TRACKED_24 is not allow-listed for our seller account despite our Royal Mail account being linked and active?

I'm happy to provide screenshots, our Royal Mail contract or any other information required.

Thank you.

I am at a loss why I cannot seem to purchase Royal Mail 24 or 48 labels through Amazon Shipping.

Any help to solve this muchly appreciated :-)

Anyone else noticed this? A T24 parcel dispatched on Monday 20th July from England to most of urban mainland England/Wales/Scotland shows an estimated delivery date of Tuesday 21st, but England to Northern Ireland is showing an estimated delivery date of Saturday 25th.

Typically, it would only ever show 2 days (Wednesday 22nd), unless there were padding added.

Other areas which normally show 2 days (e.g. the Scottish Highlands) are still showing 2 days.

I checked on the stores of a few forum regulars I know to use the same settings/service, and it seems to be across the board rather than just my account. I don't know if it is affecting more than just Tracked 24 and SSA.

I'm not aware of any issues with RM in NI or anything else (e.g. weather) that should affect Northern Ireland as a whole. Monday 13th July was a bank holiday, but any disruption from that shouldn't have affected them so much and for so long.