May of our orders what should protect us from negative seller feedback is not being protected, but infact we are not. What are we doing wrong?
@Seller_z3k8APxGfbQEK , @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH
We should be covered under the policy of Shipping Settings Automation (SSA) for any negative feedback.
2. What if my carrier doesn’t meet their delivery promise and I get negative feedback?
With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:
You shipped the orders on time
You provided valid tracking information
At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.
The order was shipped domestically.