I am experiencing difficulties making updates to ASIN's using either the 'edit' feature in 'manage inventory' or using file uploads.

As an example I have trried to delete 2 asins, 1 in the UK marketplace one in the german..... I have deleted using Listing Loader, 'manage inventory' delete option and deleted in the inventory list..... ASIN's are still present, none of the delete actions have worked.

Also tring to make changes to 'Fulfilment Channel' code, which Amazon seems to select at random regardless of your feed file contribution. Tried full update using EAN as identifier as always advised by Amazon, no change........... is there an easy way to change this attribute as I seem to repeatedly have problems with Amazon changing it from its correct value.

ALSO: can anyone tell me what the 'fulfilment center' options actually relate to..... cant find that answer anywhere...

• AMAZON_EU = ?,
• AMAZON_EU2TR_RAFN = ?,
• AMAZON_EU_RAFN = ?,
• AMAZON_EU_VCS = ?,
• AMAZON_UK2NL_RAFN = ?,
• AMAZON_UK2SE_RAFN = ?,
• AMAZON_UK_RAFN = ?,
• DEFAULT = ?

Bonjour,

J'essaye de vendre des parfums sur le site d'Amazon seller mais à chaque fois mes demandes d'autorisation sont rejetées parce qu'il n'arrive pas à identifier le fournisseur alors qu'il y a toutes les informations sur celui ci dont le numéro VAT.

Pouvez vous m'aider svp ?

Je vous remercie par avance.

Hi Angie

I agree with others in that the A-Z claim and its review system is totally flawed. Why does Amazon not take into consideration the delivered goods with POD photos? Also is the reappeal system manually done or through robots?

Clearly customer is confirming in the buyer/seller messages (in writing) that they have found the goods and received it. Then why do not your trained staff not see that? What is the point of reappeal system if they are ignoring the details and doing their job properly?

Buyer's goods were delivered to them however it was left at the safe place on their absence. Customer emailed to us that they did not get their parcel. We then messaged them the photo and the POD to show them where to find their parcel. However there was no response from them and the next we see was A-Z claim landed in our account.

We then called up the customer and asked them to see their buyer/seller messages and safe place to find the parcel. They then found the parcel and emailed us back with the confirmation that the parcel was received.

Our A-Z claim appeal stated with the tracking proof and timeline of buyer/seller communication and customer's confirmation by message that the parcel is found, however our appeal was upheld with the below reason

Why was my appeal denied?

We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.

We believe this is a daylight robbery from Amazon for not reversing the a-z claim even though clearly customer is saying they found their parcel.

@Seller_z3k8APxGfbQEK , @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH please help us reverse the A-Z claim refund and ODR on our account

Order# 026-2865497-3084341

Dispute A-Z Claim on order id 026-0350361-8740363. Customer had packaged delivered to freight forwarder. We have picture delivery confirmation from the carrier. Freight forwarder lost package and customer is now filing a-z claim. Need this appealed/escalated as they denied my appeal as i only used the given template.

Please Tag Moderators

Case ID 10549665222