@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_xkwDczt8sPSmx

Hi all,

Seller Support confirmed our 30-day review is complete, but payments are still on hold.

On top of this, our account shows DD+7 active, even though Amazon officially extended our migration to 19 March 2026.

We have no violations, use 100% Buy Shipping, and have sold on Amazon for over 10 years. The Review Team isn’t responding.

Has anyone faced this or knows how to escalate?

Thanks,

Hello everyone,

I’m hoping someone here can shed light on this because Amazon Seller Support has not resolved it despite multiple attempts.

The Issue

Amazon is trying to charge me £30 for a Professional Seller account, even though:

- I do not have a Professional account

- I downgraded to an Individual account

- I submitted proof showing the downgrade was completed

Despite this, the system still shows a £30 charge that should not exist.

What I’ve Already Done

- I changed my plan to Individual before the billing date.

- I provided screenshots and confirmation showing the downgrade was successful.

- I opened support cases explaining that the charge is incorrect.

- I clearly stated that I am not using the Professional plan and should not be billed for it.

What Amazon Support Has Done

So far:

- They acknowledge the downgrade.

- They confirm I’m on an Individual plan.

- But they still haven’t removed the £30 charge.

- I keep getting generic responses instead of an actual fix from the Billing Team.

Why This Is a Problem

I’m being charged for a service I’m not using.

I’ve followed every step correctly, and the downgrade was completed on time.

All Amazon needs to do is remove the incorrect £30 charge, but the case keeps going in circles.

What I Need

I’m looking for:

- Advice from anyone who has dealt with this exact issue

- Confirmation on whether this needs to be escalated to a specific team

- Any insight into how to get Amazon to actually remove the incorrect charge

This should be a simple fix, but it’s dragging on and blocking my ability to move forward with my account.

Thanks in advance to anyone who can help or share their experience.

I am absolutely at my wits' end with Amazon's broken "Fair Pricing" automated bot. For the FOURTH time in the last 30 days, my Featured Offer (Buy Box) for ASIN B0CBHP875F (Amazon UK) has been completely stripped away.

The reason? "Price higher than typical."

Amazon’s "suggested competitive price" is £6.98. This is completely ridiculous and economically impossible. I have been selling this variation at £9.99 for a very long time with consistent sales history. Suddenly, the system expects me to slash my price by a massive £3 out of nowhere. I even tanked my own margins and reduced the price by £1 just to see if the bot would budge—nothing. It won't accept anything.

I’ve opened multiple cases and got on the phone with Seller Support, only to receive the same useless, copy-pasted script:

"Comparison of your price against current market rates from other reputable retailers. The system is working as intended, and this is not an error."

When I ask which "reputable retailers" or what external links they are comparing me to, they refuse to provide a single shred of data. Just a blanket "the system is working as intended." It is clearly NOT working as intended.

My recent Case ID for this issue is 12595345872, which is moving incredibly slow and getting absolutely nowhere.

Look at the exact same products, same functionality, and same pack sizes currently thriving in the category with active Buy Boxes right now:

ASIN B0FRYZGD22 (5 Pack) – Selling at £9.99 (Buy Box Active)

ASIN B07J5MP6WB (5 Pack) – Selling at £9.10 (Buy Box Active)

ASIN B07PH9PBQ7 (3 Pack) – Selling at £9.99 (Buy Box Active - fewer items for the same price)

ASIN B0G2MBLN7P (3 Pack) – Selling at £9.99 (Buy Box Active - fewer items for the same price)

Why am I being aggressively targeted and suppressed while my direct competitors are allowed to sell the exact same pack sizes (or smaller) at £9.99 without a single issue? If it's a "market rate" issue, why does it only apply to my ASIN?

Has anyone successfully beaten this specific algorithmic glitch recently? How do you get a human with actual authority to look at competitor benchmarking instead of hiding behind a broken bot? Any advice or mod escalation would be heavily appreciated. I am losing massive sales daily for a problem I didn't create.

@Seller_hme3Wbydd1ihr@Seller_l3eCP9f1PtJXC@Seller_j9Bd91CW3ZVpr@Seller_RSwABJNHpHnEZ@Seller_XUNeUuvrQDpgP

hi

I am new seller on amazon just opened my account 2 weeks ago and as a beginner I was keen to avoid paying money till i learn how to sell so i did my best to set up the account as individual even after few days i phoned the partner support to check on my account to make sure that I don’t have to pay any fees and the woman over the phone made sure to me that my account is individual and today I found out that amazon took £30 off my account and I emailed them they told me your request is declined because I used the services and tools and they don’t answer me anymore I don’t know what to do and how to change my account to not charge me again

Any help please

Hi everyone,

I’m hoping someone here has experienced something similar and can offer advice, because I seem to be completely stuck in a loop with Seller Support.

I sell handmade greeting cards on Amazon UK and applied for a GTIN exemption at the beginning of January (4th Jan 2026). The exemption was created on my account, however it was set up incorrectly.

Seller Support has confirmed (multiple times) that the exemption lists the manufacturer as “Generic” instead of “Handmade”, which means I still cannot list my products and I’m blocked from selling. This has now been ongoing for over 30 days.

I’ve escalated repeatedly, copied in senior contacts, including the MD of Amazon UK, and every response I receive is essentially the same generic message saying:

the issue has been identified

a technical fix is being worked on

I will be contacted once it’s resolved

Despite this, nothing actually changes on my account, and there is no timeframe, no manual correction, and no workaround offered. Meanwhile I’ve lost over a month of sales, including key seasonal trading.

My questions to the community are:

Has anyone had a GTIN exemption created incorrectly like this?

Were you able to get it manually corrected, and if so, how?

Is there a specific department, wording, or escalation path that actually worked?

At what point is this considered a system error that needs urgent intervention rather than another waiting period?

I’m not asking for special treatment — I just need the exemption that already exists to be set up correctly so I can list my handmade products.

Any insight or shared experiences would be hugely appreciated, as standard Seller Support responses are no longer moving this forward.

Thank you in advance.