I’d like to share a recent experience that I believe raises important questions about fairness and seller protection.

A customer purchased a bed from us and used it for over 40 days without reporting any issues. After this extended period, they left a negative review stating:

"This bed is not premium as advertised. The frame misaligns easily, causing the mattress section to rub and jam. Panels are thin, unstable, and lack proper support. Floor and side bases sit directly on the ground, making cleaning difficult and reducing durability. The design and quality are poor and misleadingly presented online."

Following this, the same customer contacted us requesting a repair. When I reached out to understand why they posted such a harsh review and then asked for service, they simply replied:

"It’s my right. Amazon gave us this right."

While I respect customer rights and Amazon’s policies, this feels unjustifiable. The product was used extensively, and no complaint was raised during the initial period. The review appears exaggerated and damaging, especially when followed by a service demand.

I’m curious to hear from other sellers:

• Have you faced similar situations where customers use products for weeks and then leave damaging reviews?

• How do you handle repair requests after negative feedback?

• Is there any recourse to challenge reviews that seem retaliatory or inconsistent with actual usage?

Maybe you'll get reimbursement after 40 days

Did your initial deactivation emails say you'd lose access to seller central in 40 days too? Bit worried as that date is getting much closer for us!

post.we send everything and still they did not accept what date did you apply on they is wait of upto 40 days.

From a retailer, sports direct. So impossible to obtain like i say. I had no choice to accept the violation and amazon have refunded over 40 customers through no fault of my own.