Hello,

We are experiencing an issue where handling time for FBM listings keeps reverting to 1 day even after updating it to 3 days via flat file.

We are not making any manual edits or uploads when this happens.

In Upload Status we can see multiple entries showing “Feeds submitted externally.” These feeds were not uploaded manually through Seller Central.

Seller Support mentioned that SKU-level handling time may be overridden during uploads, but we are trying to identify the source of these external feeds.

Has anyone experienced this before, or knows how to identify which integration/API is submitting these feeds and possibly updating the offer data?

(Case ID: 12201254402)

Thank you.

We have our account suspended for more than 3 months already because the UK VAT number doesnt match with company name and that happens because we have 2 companies (for 2 different markets, ES and GB):

1) "CompanyName SL" - our spanish company that holds the VAT numbers from all these marketplaces: ES, FR, DE, IT. The Amazon seller account was first created in Spain and the business address that we have in our Amazon account belongs to this spanish company.

2) Then we have the UK VAT number that belongs to our other company "CompanyName LTD" (our UK company). The registered business address is from London. This address is not possible to put in our Amazon account because we can only have 1 address. So we either put the Spanish company address or the UK company address. We requested an exception to this limitation, considering our situation. We wanted to have 1 Amazon business address for UK marketplace and 1 different business address for the other European Marketplaces (ES, FR, DE, IT) to be in line with our 2 different companies that belong to the same parent company but has 2 different addresses for different countries.

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When Amazon team checked your GB VAT ID on the HMRC online database, you receive the following result in the business name section:

"CompanyName LTD"

Therefore, it was detected a mismatch with the business name recorded on Seller Central:

"CompanyName SL"

This is normal because UK companies need to end with LTD and spanish companies need to end with SL.

But since we have 2 companies with 2 different names registered in each market, we can't simply have the same name in both markets.

What did I do so far to solve this:

- I already opened cases since December. The most recent one was started in January and I attached all documentation requested from Amazon and all the explanation and details that were requested as well. The case ID is: 12055037692. As you can see I don't receive any feedback for more than 1 month.

- I have also sent an email to vat-number-appeals@amazon.com with the same explanation and documentation on January 26th. I also didn't receive any feedback.

___________

I wanted to solve this 5 months ago when I opened the first case. Our account is blocked for more than 3 months without being able to sell. I request an imediate action and call me to my phone number.

I need clear next steps on how to solve this as soon as possible. 5 months without feedback is not reasonable.

So, we had one of our best selling listings suspended, as 1 customer from 2,300 orders complain they received 1 item instead of 3. This was a human error. Our products are customised, and we must have accidentally sent 3. We seemed to have got this suspension after signing up to the awful "CSBA" programme...what a mistake that was! Refunds up 1200% in 11 days! They issued 167 refunds within a third of the month - a complete disaster. I should have read the warnings from the forums. Anyway, back to the suspension...The Amazon representative said the following:

Here are the customer complaint{s}: Ordered three items but only received one.

Please write back with the following checklist which would aid in our investigation:

- Images of the product in your inventory (with UPC)

- Manufacturer website showing the product along with UPC (or any other product identifier)

- Possible reason for the discrepancy

- Images of updated packaging

- Checked the rest of the inventory to ensure that products do not miss the quantity

- Your appeal to avoid similar instances in the future.

This case will remain open for 48 hours while we await your response. Please be informed, if the requested appeal is not provided, your listing will be suspended.

We cannot provide images of inventory, as these are customised products and printed to order. ANy ideas what we should do?

We send help requests to Amazon seller support, but get the usual generic automated replies which ignore anything we say. I feel like banging my head against a wall and going round in circles with this. We submitted another request to say that the listing isn't buyable, but they said it's active. When we check, it isn't. Our NCX for this product was 0.07%. I don't understand, whats the point of an NCX metrics dashboard, if they can just suspend your listing for 1 human error? Surely we are allowed some lenience, otherise, this metric wouldn't exist.

Any help would be appreciated. Many thanks

How can i stop the weekly 1, 2 & 3 star no comment reviews, without doubt it is competitors, been going on for a year, i have reported and nothing gets done about it.

the main competitor does not get these reviews, my product has a deeper needle count and we have just won the asda sponsored mums & babys awards, so i know our product is great.

how can i stop this.

Angry Clive