Hello. I've got pending orders that have been 'pending' for 10/11 months. How do i cancel these and have the stock returned to my FBA inventory ?

Hello,

I wanted to raise this here in case Amazon staff could kindly look into it.

My recent FBA shipment shows as delivered to the warehouse almost 10 days ago, but the units are still not checked in and available for sale.

Is there any reason for such a long delay at the warehouse? Normally it takes only a few days. This is affecting our sales and inventory planning, so I’d really appreciate if someone from Amazon could confirm what’s happening.

Thank you in advance for your support.

A customer ordered 10 units at £42 each.

Put a-z claim against 1 of the units not turning up. Tracking info provided with all parcels showing including photo and order accepted in order name. On appeal Denied and refund issued for all 10 units at £422.

I am just about to appeal the amount but as we all know, Amazon do not care 1 bit. Can I get some advice/template to approach SS about this.

Thanks in advance

I submitted an infringement claim which has now been stuck in the status under review since the 21st of October. Since I submitted the complaint, I have received no additional communication from Amazon. I have already tried to use the escalate an infringement related complaint button, however I received a standard scripted message from amazon :

Hello, We will investigate the issue that you brought to our attention regarding ASIN and take appropriate action.

Since this message on the 28th of October, I still have not received any updates. Normally with infringement claims, I receive an email within 2 days either taking action or stating that the review can take up to another 72 hours, however this time I have received nothing for over 10 days now. All of my claims have been legitimate complaints, and my account is very healthy, with a health of over 340, and I have been selling on amazon for about 3 years now.

If this issue cannot be resolved, than chinese sellers will continue to be able to offer counterfeit versions of my products.

The reason I am posting on the forums is to try to get some help from amazon employees @Seller_z3k8APxGfbQEK @Seller_PIHyltK09pbl3, or anyone else that can help.

2 complaints have been submitted, one on the 21 October complaint id 11630580952 , and one on the 29 October case id 11658912982 , and a test order was also submitted to support these infringement complaints. I am aware that duplicate infringement complaints are not meant to be filed using the report a violation tool, however I tried to escalate the original complaint and still received no resolution, hence the second complaint.

Listings stating purchased today (28/11) will not be delivered until 9/12?! I get things are a little slower with Black Friday, but every other seller is still showing as 4/12 which is obviously causing a big hit to our sales

Has anyone else had this issue and found a solution? I've tried disabling SSA, but then the premium shipping options stop appearing