Hello everyone,

I hope someone in the community can offer some advice because I have been trying to resolve this issue since 24 June 2026, but unfortunately I have not yet been able to reach a resolution.

I have held my Amazon seller account for more than two years, and until this issue arose, I had always acted in good faith and done my best to comply with Amazon's policies.

My company is an Estonian OÜ, which is a legitimate EU company registered in Estonia. I opened my Amazon UK seller account using this company and submitted the official company documents requested during verification.

Unfortunately, my account was later blocked because Amazon determined that one of the documents I had submitted had been modified.

I would like to be completely transparent about what happened.

The original file issued by the Estonian notary consisted of five pages. The first two pages contained the official Commercial Register extract, with the notary's certification appearing on the second page. The remaining three pages contained the Articles of Association with the sworn English translation.

Those first two pages had been included in the PDF by the notary and were not documents that I had specifically requested. I genuinely believed they were simply additional scanned pages produced during the notarial process and that the file could reasonably be treated as two separate documents: a two-page Estonian original and the Articles of Association with a sworn translation of three pages.

In addition, the words "machine translated" appeared prominently on the first page. Based on my understanding of the guidance I had received from Amazon Seller Support, I believed that documents containing the wording "machine translated" should not be submitted. For that reason, and in complete good faith, I removed those pages before uploading the document.

Looking back, I now fully understand that this was the wrong decision. I should have submitted the complete notarial file exactly as it had been issued, regardless of its format or wording. My actions were the result of a genuine misunderstanding of how the document should be presented, not an attempt to conceal information, misrepresent my company or alter the substance of the document in any way.

My company has always been genuine, properly registered and fully verifiable through the Estonian Commercial Register.

Since then, I have done everything possible to correct my mistake. I have arranged for fresh official company documents to be issued, including a new Commercial Register extract and a new Articles of Association (Põhikiri), both notarised by an Estonian notary. I am also obtaining completely new certified English translations from a qualified UK translator who is a member of the Institute of Translation and Interpreting (MITI), so that every document is complete and submitted exactly as issued.

Despite all of these efforts, every appeal has been rejected and I no longer know how to explain my situation. I cannot speak to anyone by telephone, and I am no longer receiving any meaningful explanation from Amazon about what else I can do.

This situation has had devastating consequences for me.

Over the past year I invested everything I had into building this business. I dedicated countless hours of work, all of my savings, and all of my energy to making it succeed.

Since my account was blocked, I have suffered extremely serious financial losses. The stress has also had a severe impact on my health. I have had to start taking medication and, for the first time in my life, I have experienced panic attacks. Inside me, horrible thoughts are starting to emerge. I am 50 years old and I cannot take any more. It had been so long since I had cried, so long since I had those skin reactions where I turn all red from stress.

My partner is very worried about me, but she does not know how to help me. She sees how much I am suffering and feels helpless, and that makes everything even harder.

Yet until recently, I was a smiling person, everyone knows me that way. People always tell me: "go and see a grumpy public official, after two minutes of talking to you, you will both come out laughing together". I believe that humanity is within all of us, even when we are justifiably a bit stressed. Times are hard and when someone is grumpy, perhaps they just need another human being to give them that beautiful flower which is love, that beautiful gift which is a smile. But now I have lost that smile.

I feel completely lost and I genuinely do not know what else I can do.

I am desperately looking for a lawyer in the UK who can help me, but everyone I have contacted so far is asking for exorbitant fees that I cannot afford. Where is justice? If it takes costs that only Goliath can afford to appeal against Goliath, then what is the point?

I know this is only an online forum, but I sincerely hope it is a community of real people who understand how much can be at stake for someone like me, who has dedicated their life to building something from nothing.

If anyone has been through a similar situation, or if any Community Manager is willing to review my case or advise me on how I can obtain a genuine manual review, I would be deeply grateful.

As a last resort, I have also started contacting journalists, television programmes and YouTube creators because I simply do not know where else to turn after exhausting every other option.

Thank you for taking the time to read my story. Any advice or guidance would mean more to me than I can express.