Hello Community,

i have 2 products both of them are on the 1st search page, one of them is amazon's choice. however i did not have any sales at all in the last 11 days and the buybox now says 50% drop down (i am an FBA and my listings are my own - private label).

Please could you advise where else should I look to udnerstand the problem? It has never been so quite for me in the past 2 years that i've started.

Vouchers are running.

hesitate on turning in sponsored products campaign as takes out all my profits

Thank you very much

Aya

We have a very important advert campaign that spends around £50 a day which usually has 3k-4k impressions per day.

We are now past 2pm and that same advert has 0 impressions.

What could cause this? It can't be that our bids are no longer high enough?

Hello Sellers,

I need urgent guidance regarding a shipment discrepancy.

I created a shipment plan and sent 50 boxes to Amazon’s fulfillment center. I have proof of delivery from the carrier confirming that all 50 boxes were delivered. However, in my shipment summary, Amazon is only showing 23 boxes received.

I already opened a case with Amazon support, but they only advised me to work with my carrier. The carrier has confirmed full delivery of all 50 boxes, and I have the POD as evidence. Later, Amazon initiated a reimbursement, but the amount is very low and does not cover the actual value of my missing inventory.

This is a serious concern since a large portion of my inventory is unaccounted for, and the reimbursement offered does not match the loss.

Has anyone faced a similar issue? What is the best way to escalate this so Amazon reconciles the shipment properly and provides a fair reimbursement?

Any guidance or advice would be highly appreciated.

Did you send them in boxes of 50 ?

It will actually get worse...if/when you actually get to the point of reimbursement, you will receive about 50% of your cost price!