We sent 9 boxes to LBA4 last month, they were transferred to DSA6 and all signed as received however only one box has been processed and the shipment has been closed with 8 boxes unaccounted for.

Yet again the same cut and paste response has been given to our case:

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We're denying your reimbursement claim for the following units because we didn't receive all expected quantities when compared to your shipping plan:*** Removed ASINs and the quantities to maintain confidentiality****We must be able to confirm receipt of specific items and quantities against your shipping plan. Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit.If you need more details for this shipment, view the Shipment summary, Contents tab in Seller Central.

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Every time I reopen the case requesting an investigation it is closed with the above message. Can one of the mods please escalate this to a competent human?

Case Id:12954493572

@Seller_8hQgfj6OVZYse

Hello Amazon team,

I need assistance with Customer Product Reviews disappearing from ASIN B0DXWG53J8.

Approximately 6–8 genuine Verified Purchase reviews have successfully published on the product detail page, remained visible for approximately 3–4 days, and then disappeared.

The listing currently shows 16 reviews, whereas based on reviews that had already successfully published it should be approximately 23–24.

These are Customer Product Reviews, not seller feedback.

I have already emailed reviews-help@amazon.co.uk asking for the issue to be investigated.

I also attempted to follow the published Community Moderation support route through the Amazon customer account, but the Amazon Community / Customer Reviews / Moderation Process options are not available in my current UK customer-service interface. It only routes me into the automated customer-service chat.

Could an Amazon moderator please investigate or advise how I can get this ASIN reviewed by the appropriate Customer Product Reviews/Community Moderation team?

I specifically want to understand whether there is an issue affecting review display on this ASIN and why reviews that had already passed moderation and published are subsequently disappearing.

Thank you.

I have had an account for over 8 years. Amazon regularly ask for compliance documents, which I always supply and are accepted. On Sept 29th I was met with a compliance request, so on the same day, I submitted the SDS requested. In October and November, i asked when it would be reviewed. I was told to be patient. December 25th comes and I am met with the RED warning "Your account is at risk of deactivation". The ASIN in question was deleted. It had over 1000 reviews on it. I've spent the last 2 days, back and forth with a different person, who can't solve reinstating the ASIN, and have tried the proposed solutions about 8 times each. Try "Adding product by catalogue", "Add product by Spreadsheet", And as asin does not appear in the catalogue, this solution does not work. I am also suggested to submit the SDS in product compliance, but I get the "unable to upload file error" every time. I just need to find a way to either get ASIN reinstated, or migrate the reviews to another ASIN, or whatever solution. No one can grab hold of the issue, and I remember a year or so ago, I spoke to a really helpful member in this Irish call centre, who worked my issue through from start to finish, but right now, I'm just getting passed over by every representative. You can't speak to a manager, you can't escalate it, and it all feels like my amazon business (which I rely on to pay my bills) is being massively impacted, because the team didn't review my SDS which I sent the same day! Some advice would be greatly appreciated

Case ID

11993728552

I’m afraid Amazon rules/system will not allow them to close your first account - only you could have done this. You needed to do this BEFORE opening g the new account I’m afraid.

Sorry but I don’t see a solution now.

some terrible customers on Amazon Iv had people return scruffy old beanie hats for refunds whilst keeping g the brand new one I’d sent