I have recently bought two trademarks for my brand with the intention of selling on Amazon. When trying to enroll my brand my application was rejected immediately due to ‘ account being linked to abuse ‘ . This was over a month ago now. I submitted the appeal received no reply, contacted again and was told to verify myself for the US, Canada and Mexico marketplace which I did. Tried again and rejected immediately. I have no account health issues in any marketplace. I am starting to suspect they are linking me to a personal Amazon account from over a year ago which got restricted to digital purchases only due to ‘ excessive returns ‘. So now I am £400 down the drain, stuck as to what to do next due to Amazon not even explaining to me the reason, cause or solution !!! I’ve got thousands of pounds worth of stock on the way too with no way of listing under my brand! Someone please help🙏

My appeal ID that has had no response - 20641058281 & 20969936411

Hallo zusammen,

ich brauche Rat zu einer FBA-Sendungsuntersuchung.

Amazon zeigt 0 von 400 gesendeten Einheiten als erhalten an, obwohl die Sendung von UPS zugestellt wurde. Ein vollständiges Ergebnis von 0/400 ist extrem ungewöhnlich und deutet stark auf ein Problem beim Wareneingang, beim Scannen oder bei der Bearbeitung im Fulfillment Center hin.

Wir haben die korrekte Lieferanten-/Exportrechnung eingereicht, die genau die betroffene Menge ausweist. Die Rechnung enthält die erforderlichen Angaben wie Datum, Produktbeschreibung, Menge, Lieferanteninformationen sowie Unterschrift/Stempel. Lediglich die Preisinformationen wurden geschwärzt, was laut Amazons eigenen Rechnungsanforderungen erlaubt ist.

Trotzdem lehnt der Support die Unterlagen immer wieder mit generischen Textbausteinen ab und erklärt nicht, welche konkrete Anforderung angeblich fehlt.

Das erweckt den Eindruck, dass das Dokument überhaupt nicht manuell geprüft wird, obwohl es um einen erheblichen Erstattungsbetrag geht.

Hat jemand so etwas schon einmal erlebt? Kann ein Moderator oder das FBA Shipment Investigation Team bitte erklären, wie man eine echte manuelle Prüfung erhält, statt immer wieder generische Ablehnungen zu bekommen?

I provide a letter of authorisation from the Manufacturer who is the brand aswell.

But who in their right mind would purchase 400 units, before approval of a product they might not be able to sell!!!

It makes ZERO sense.

Cost me an increase of £400 and then 2mth later was revoked - the insurance company refused to cancel and refund pro-rata so was out of pocket. Was so annoyed but glad its be revoked in the UK

Hello,

I am opening up this discussion to urgently escalate a critical issue affecting our business on Amazon UK. All of our ASINs have lost the Buy Box across the marketplace, yet we have not received any performance notifications or account health alerts to explain or justify this action. We are losing approximately £17 000 in daily sales

We can still see our offers active and available, and upon review, we confirm that:

- Our pricing is the most competitive across both Amazon and non-Amazon platforms.

- Our Account Health rating is 1000/1000

Despite these factors, the Buy Box remains unavailable across all listings.

We have raised multiple cases with Seller Support, but the responses have been unhelpful and have not resolved the issue. For reference, here are the case IDs we have submitted:

11934197432

11934152552

This situation is causing immediate and severe disruption to our sales, despite our full compliance with Amazon’s policies and best practices.

Example of affected ASIN :

B019IU5HI2

We respectfully request urgent clarification and resolution on why the Buy Box has been suppressed, as well as reinstatement of Buy Box eligibility across our listings.