Hello,

I am requesting assistance from an Amazon moderator and escalation of the case concerning shipment FBA15MC74VVR, Case ID 13350004042.

A shipment containing 94 units of FNSKU X001VNSB27 was sent to Amazon Fulfillment Center KTW5.

We have an official Proof of Delivery from Raben, which clearly confirms for this specific shipment:

- Shipment ID: FBA15MC74VVR

- Amazon Reference ID: 5C7WQNFV

- 1 pallet

- 500 kg total weight

- Consignee: Amazon Fulfillment Poland KTW5

- Delivery date: 15 September 2026 at 15:01:49

- Status: Shipment delivered

After delivery, Amazon showed the following shipment statuses:

Delivered → Checked In → Receiving

The shipment was later closed with:

Expected: 94 / Located: 0 / Discrepancy: -94

We submitted the required documentation to Amazon, including Proof of Delivery and Proof of Inventory Ownership.

During the first investigation, Amazon denied reimbursement using the following figures:

- Expected shipment weight: 448 kg

- Carrier weight: 28,200 kg

- Difference: 27,752 kg

The problem is that 28,200 kg is not the weight of this shipment.

The official carrier document for shipment FBA15MC74VVR clearly states:

1 pallet – 500 kg.

After pointing out this error, we requested a new manual investigation and asked Amazon to explain where the 28,200 kg figure came from.

Selling Partner Support has not addressed this question. Instead, we received another standard denial stating that Proof of Delivery confirms only that the carrier delivered something to the fulfillment center, but does not prove the exact contents of the pallet.

We understand that a POD alone does not prove the exact quantity of individual FNSKUs.

However, this is not the main issue we are escalating.

We want to determine what happened to the specific 500 kg pallet which:

1. was confirmed by the carrier as delivered to KTW5,

2. was specifically linked to Shipment ID FBA15MC74VVR,

3. was subsequently marked by Amazon as Checked In and Receiving,

4. and was ultimately closed with 0 of 94 units received.

We are also requesting an explanation of the following:

Where did the 28,200 kg figure used in the first investigation come from, when the official carrier POD for this specific shipment states 500 kg?

I would greatly appreciate it if an Amazon moderator could escalate Case ID 13350004042 to the appropriate internal team and request a genuine manual investigation at KTW5, including, where available:

- dock / receiving records,

- pallet / handling-unit scans,

- internal warehouse movement records,

- receiving exception / damage records,

- verification whether the pallet was mistakenly associated with another shipment or inventory,

- and, if available, security footage related to the receiving of this pallet.

We are not asking Amazon to treat the POD alone as proof of the 94 individual units.

We are asking Amazon to determine what happened to the specific 500 kg pallet after it was delivered to KTW5 and entered Amazon's receiving process.

Any assistance from an Amazon moderator in escalating this case to the appropriate team would be greatly appreciated.

Case ID: 13350004042

Shipment ID: FBA15MC74VVR

Amazon Reference ID: 5C7WQNFV

FNSKU: X001VNSB27

Missing quantity: 94 units

Yes we have received well over 500 of these on our current settlement period and this is increasing.

Entered dimensions and weight are correct, yet we are receivng mulitiple charges which zero explanation other than 'Other chargeback'

Quick update on this, the third party companies cannot be bothered to reply, so the Amazon grift is not only not making them money they are losing the sales that they refuse to accept the legitimate compliance documents, so well done Amazon, apart from keeping over €500 million of sellers money on deposit you are now strangling new sales as well.

Evidently the larger the company the more inefficient and incompetent they are.

i have been hit with surcharges by evri

an example

Customer-Entered Dimensions: 30 X 24 X 15 CM

Weight: 500 G

Carrier-Audited Dimensions: 30 X 24 X 15 CM

Weight: 500 G

Other chargeback

-£8.32

Other chargeback

-£1.67

Amount already paid:

£2.95

Total Charge from Carrier

-£11.99

Revised Tax from Carrier

-£1.51

Other

Carrier delivery label adjustment due to under-charged delivery label:

-£7.53

Transaction Total

-£9.04

evri agree exactly with my measurements and weight but added another £9.04 for a £2.95 parcel

anyone know how i can appeal these charges, its happened today on a dozen orders

thanks

peter

Hello, that's disappointing!

I'm not running a huge catalogue, around 500 SKUs and £100k/month revenue. I want to explore SAS as I try to expand into higher 6 figures revenue.

I don't have any experience with deals either. As you probably know catalogue and policy issues can be a big problem so the idea of having somebody to contact directly sounds appealing but I'm not sure how helpful this is in reality.

Do you sell on many other channels too?