Hi all,

We recently got our Premium Shipping eligibility back after around 7 months of not being eligible. Everything had been fine for about a month, but over the last 7 days we have suddenly seen our Valid Tracking Rate drop to around 40%.

For our Premium Shipping orders we use DPD Local and provide the 10-digit DPD tracking number when confirming dispatch. This had been working fine and the parcels are all being collected, scanned and delivered by DPD as normal.

Has anyone else using DPD Local recently experienced their tracking numbers no longer being recognised/validated correctly by Amazon?

Also, can anyone confirm the correct carrier and tracking setup for DPD Local? Should the carrier be submitted to Amazon as "DPD", "DPD Local" or something else?

We haven't changed anything our side, so the sudden drop in VTR is concerning, particularly as it could affect our Premium Shipping eligibility again.

Any advice from other sellers using DPD Local would be greatly appreciated.

### 🚨 THIS ACTUALLY HAPPENED TO ME: 15+ Amazon Reviews Disappeared Overnight — Years of Review History Gone

This is **not a theoretical question, warning or blog post**. This has actually happened to my Amazon UK account.

I woke up to find that **around 15 genuine customer reviews had disappeared from one of my established listings overnight**.

I then checked my other listings and discovered something even more concerning — **the same issue had happened across multiple ASINs**.

These are not new listings. In the jewellery and engagement-ring category, building this level of genuine review history takes **years**.

Years of customer orders.

Years of customer feedback.

Years of building trust.

And suddenly, **that review history was no longer showing.**

I contacted Amazon Seller Support, but the explanations I received have not been consistent.

For one ASIN, Amazon told me the reviews were not being shared because the variation included **diamond carat weight**, which they considered a substantive product difference.

But another affected ASIN varies only by **ring size and metal colour**, without carat-weight variation, and the reviews disappeared there as well.

Amazon then told me:

> “Metal type is not a cosmetic colour difference.”

They explained that White Gold, Yellow Gold and Rose Gold are different materials and therefore considered core product differences.

But here is where I am struggling to understand what is happening.

I checked other sellers and found comparable jewellery listings where **Colour is being used as a variation**, with different metal/colour options within the same listing.

One example is **ASIN B0GXTKY5ZG**, and there are several others.

Amazon previously even escalated our case to a specialist team because the earlier explanation did not account for all of the affected ASINs.

### My main concern

**If this can happen to one seller overnight, after years of building genuine reviews, it could potentially happen to any seller.**

I am sharing this because I genuinely want to know:

**Has this happened to anyone else recently?**

Have you opened your account and suddenly found that **years of reviews have disappeared from established ASINs?**

If you sell jewellery and use **Colour variations**, are your reviews still being shared normally?

This is a real experience from my account, and I would genuinely appreciate other sellers sharing what they are seeing.

**I am not posting this as a complaint for the sake of complaining. I want to understand whether this is happening across Amazon or whether something specific has happened to our catalogue.**

Hi,

NEED HELP!!!! Looking for moderator assistance. Our brand SPORTSPET has had all 20 High Bounce Dog Ball ASINs removed from Amazon.co.uk due to a product safety investigation. This happened during Prime Day 2026. These ASINs represent over £500,000+ in annual revenue and we have bulk FBA inventory stranded across fulfilment centres.

We submitted ALL requested documentation within the deadline:

• SGS test report (EN 71-1, EN 71-2, EN 71-3) — all PASS
• Intertek test report (REACH PAHs, Nitrosamines, Chlorinated Paraffins) — all PASS
• EU Declaration of Conformity
• Product images from all sides with safety warnings visible
• Packaging label with manufacturer and EU representative addresses
• Multilingual user manual (EN, DE, FR, IT, ES)

Nothing is outstanding from our end. Everything Amazon asked for has been provided. We were then told review will take 15 days. By then Prime Day is long gone and the organic rankings we built over years will be destroyed.

We are a top-selling brand in the Dog Balls category. Every day these listings are down, we are losing thousands in irreplaceable peak-season sales.

Could a moderator please flag Case ID 12912549852 to the Product Safety and Compliance team for expedited review? 15 Days is not acceptable for such revenue loss. All documentation is complete and ready for assessment.

Thank you.

I am writing to share a critical issue regarding a systemic failure that has resulted in a financial loss and a hit to my account health, despite exhaustive efforts to resolve it through official channels.

The Issue:

A return request for ASIN B081NN1YL4 (Order 302-3776955-5927549) was incorrectly flagged by Amazon’s system as a "Hazmat Return". This prevented the automatic generation of a prepaid return label, stalling the return process for the customer.

The Timeline of Support Failures:

Initial Recognition:

Support confirmed on multiple occasions (e.g., Feb 25th and March 8th) that the item was not a dangerous good.

The Loop: For approximately 40 days, I engaged with multiple specialists (Case 12173927082). I was repeatedly told the issue was "resolved" or "reclassified," yet the Hazmat symbol remained on the customer’s interface.

Internal Investigations: Specialists admitted a discrepancy existed between the internal reclassification and the customer-facing returns interface.

Case Erasure: On March 23, 2026, the entire history of this case was marked as closed/resolved and vanished from the active log, despite the technical flag remaining active and the customer still being unable to return the item.

The Consequences:

Due to the system-imposed delay, the customer filed an A-to-Z Guarantee Claim. I appealed with full documentation, including the history of the 40-day technical dispute and Amazon’s own admissions of a system error.

The Result:

Amazon granted the claim in favor of the customer/Amazon, citing a failure to provide a return solution, completely ignoring that their own system prevented me from doing so and that Support failed to fix the technical glitch in over a month of communication.

Conclusion:

It is deeply concerning that a seller can follow every protocol, maintain constant communication with Support, and still be penalized for a confirmed technical error on Amazon's side. Has anyone else experienced this "Case Closing" behavior where history disappears, or successfully overturned an A-to-Z claim caused by a confirmed Hazmat system glitch?

Yes we are getting the same 26 so fare this week and all details we entered are correct and evri confirmed but still re charge we bought through amazon and paid the amount shown How can this be legal if you buy goods or services and pay the price agreed at time of purchase HOW CAN THEY JUST TAKE MORE MONEY .

Transaction date: 18/05/2026

Tax:

Customer-Entered Dimensions: 30 X 40 X 15 CM

Weight: 300 G

Carrier-Audited Dimensions: 30 X 40 X 15 CM

Weight: 300 G

Other chargeback

-£2.17

Other chargeback

-£0.43

Amount already paid:

£2.95

Total Charge from Carrier

-£3.12

Revised Tax from Carrier

-£0.03

Other

Carrier delivery label adjustment due to under-charged delivery label:

-£0.14

Transaction Total

-£0.17