@Seller_hzIJKXzwjDVso @Seller_8hQgfj6OVZYse @Seller_xkwDczt8sPSmx @Seller_lmwzklfLOK2Ob @Seller_l7Jtck9jxnEA0 @Seller_XUNeUuvrQDpgP @Seller_VygaQRBv4Ssmh

@Seller_OOVUXZLmb2UEH @Seller_mIRnuhdx7l5sN @Seller_mb0h6u450arka @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_j9Bd91CW3ZVpr @Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV

Looking for advice because Seller Support keeps giving me generic responses instead of addressing what actually happened.

My listing had already been down due to the recall issue since around March, and I had previously had my inventory returned to me. Somehow, these particular 30 units were left behind in Amazon's network.

Amazon now keeps explaining a recall process where Day 1 the ASIN is put into “binding”, Day 30 the inventory is released and marked defective, and Day 60 a disposal order is created. This is confusing considering the listing had already been down for months, so I'm trying to understand how that timeline applies to these specific 30 units.

A disposal order appeared on 30 August. Then on 1 September, Amazon automatically created a removal order for those same units to be returned to me.

I called Seller Support on 2 September because I could physically see both orders on my account and wanted to make sure the units weren't disposed of. The representative checked everything, put me on hold and then told me the newer automatic removal order would take priority and that I would be fine.

Even more importantly, Amazon emailed me on 2 September specifically stating I had 30 days, until 1 October 2026, to remove the inventory before they would dispose of it.

Despite this, the automatic removal was later recalled/cancelled and Amazon proceeded with the disposal well before 1 October. All 30 units were disposed of and I was charged a disposal fee.

I've requested reimbursement and asked them to review the recorded call from 2 September, but they keep quoting the general Day 1, Day 30, Day 60 recall policy without addressing the automatic removal order, what their representative told me, or their own written 1 October deadline.

Has anyone dealt with something similar, and is there a specific Amazon team or escalation route I should be trying?

@Seller_8hQgfj6OVZYse @Seller_5zI0wsS66MHFL @Seller_zukQNO61PzGck @Seller_WIFV02H2XUFgS @Seller_WD80mtpYHjvBN @Seller_ZyGdB49sb7An4

I am requesting assistance regarding an ongoing issue, where a customer has been granted an A to Z claim for £241.99, for a return they made outside of the 30 day return window. I disputed the claim, stating the following;

The customer opened a return on the 11th May. This was 5 days after the order was delivered. I left this return request open for 27 days. Then, on the 6th June, I closed the return request, as it had then been 32 days since the order was delivered, and so the return was no longer valid, as per your own terms and policies that state orders must be returned within 30 days. Then, after I had closed the return request, the customer suddenly decided they were going to now return the order, and did so on the 12th June, a full 38 days after the order was delivered. On the tracking, you can clearly see that this was not delivered to me. It was left outside of my house when I was on holiday. Therefore, I don't even have the return, as it was no longer there when I got home. So, I do not have the return, and the customer returned it well outside of the 30 day return window, despite having weeks to return it and me leaving the return window open for them the entire time. Only once the return request was closed did they suddenly decide to return it. Therefore, as previously confirmed by you, I have no obligation to refund the customer and so this claim must be overturned. You cannot completely ignore your own terms and policies that state customers must return orders within 30 days. This customer failed to do so, and so is not obligated to a refund.

Today, I have received a response stating the claim has been upheld. I have responded to the claim, again disputing it, and contacted the Managing Director, but I am also posting here to try and get this resolved. If this continues to not be resolved and the claim overturned, I will be escalating this further to ensure my funds are recouped.

I hope to get a response soon.

Hello,

I am looking for assistance escalating an ongoing FBA issue that is significantly damaging our brand and customer experience.

Case ID: 12625049072

We sell a box set containing 5 box files per unit.

The products were sent to Amazon correctly:

Each FBA unit contains 5 box files.

The outer packaging clearly states "Box of 5".

The product weight matches a 5-pack.

The dimensions match a 5-pack.

The listing clearly describes a set of 5.

Despite this, over the last two weeks approximately 30 customers have reported receiving only 1 box file instead of the full set of 5.

The issue was initially dismissed, however customer complaints continue and we have therefore reopened the case.

This is creating:

Negative customer experiences

Refunds and replacements

Damage to our brand reputation

Loss of confidence in our listings

We believe there may be an issue within the FBA fulfilment process or inventory handling, as the products were supplied to Amazon correctly.

Can a moderator please escalate this to the appropriate FBA investigation team and advise what additional information is required?

Thank you,

Nathan

Hi Community Managers & Fellow Amazon Sellers,

I am requesting assistance from an Amazon Community Manager to escalate a false-positive compliance block that has left our best-selling product suppressed and blocked from FBA inbound shipments for over a month.

Case Details:

ASIN: B0C6MF7PZG

SKUs: SHCWF227 / SHCWF227+1

Product: Welsh Wildflower Honey 227g

Primary Case ID: 13123660972

Issue: Erroneous requirement for Organic Certification under the Organic Food Policy.

The Facts:

1. Conventional Product: This is conventional, raw Welsh wildflower honey. It does not carry organic certification, nor does the word "organic" appear anywhere on the physical product packaging, listing title, bullet points, or product description.

2. Root Cause Resolved: We identified that an erroneous regulatory code (LU-BIO-04) had populated in the catalog backend attributes. This has been completely cleared and saved.

Summary of Correspondence & Escalations to Date:

2 August 2026: Submitted an initial misclassification dispute and appeal via Case ID 13123660972 with attached physical label photos proving no organic claims exist. The ticket went into "Work in progress" and stalled.

Mid-August 2026: Contacted Account Health Support via phone callback; told to wait an additional 5 working days for a manual catalog review. The 5-day deadline lapsed with zero contact or status change.

18 August 2026: Account Health Support Specialist confirmed our "internal second review" was in progress and requested more patience. No subsequent update or resolution followed.

24 August 2026: Escalated via formal email 3 times to the Executive Seller Relations Team (managingdirector@amazon.co.uk) providing full label evidence, case history, and details of the catalog attribute correction.

Current Status: Over 30 days since initial appeal submission. No substantive replies from support or executive relations, the listing remains removed/suppressed, and FBA inbound shipments remain completely blocked.

Because standard Seller Support, Account Health phone queues, and executive correspondence have all stalled past their SLAs, could an Amazon Community Manager please look into Case ID 13123660972 and escalate this to the internal Catalog / Product Compliance leadership team to remove the organic certification requirement and reinstate our ASIN?

Thank you.

Hey everyone, I'd appreciate in some help from some mods or help tagging them as i have had a lot of issues with this

I have one listing that has been deactivated three times in the past 30 days for pricing health. Every single time, I submitted proof that my pricing is compliant, Amazon agreed and reinstated it — and then the exact same automated flag triggered again. Same listing, same reason, three times.

Each reinstatement takes 5 days. That's 5 days of zero sales, tanked ranking, and collapsed search visibility — three times over. 15+ days of damage in a single month caused entirely by what is clearly a bug in Amazon's own pricing algorithm, not anything I've done wrong.

Has anyone else experienced this? I'm at my wit's end. I've raised a formal escalation but would really appreciate if a mod could look into this and get a senior case manager assigned. Happy to share case IDs privately.

This can't be right.