I was alarmed to see that approximately £200 had disappeared from my balance. My advertising is paid on the 2nd of the month and I could find no other transaction for that amount. After about 10 minutes it reappeared. Where on Earth did it go?

Also, I have noticed that my balance on the Amazon Seller app on my phone is always about £5 less than the balance on the Seller Central website on my laptop. It's the same account so why should the balance be different?

I’m hoping someone (or an Amazon mod) can help because I’m stuck in a loop.

My Amazon UK seller account is deactivated, but my Account Health Rating is 200 and I’m showing 0 issues across policy compliance. In Performance Notifications, Amazon states my account remains deactivated due to unresolved policy violations dated 2020-01-08 (Seller Fulfilled Performance).

I’ve already:

• Completed identity verification (documents accepted)
• Submitted an appeal through the Account Health deactivation banner
• Prepared a Plan of Action addressing the 2020 seller-fulfilled performance issue

Here’s the issue: Amazon is also replying that I’m submitting appeals in the incorrect place and telling me to appeal through “Next steps” next to the violation.

But I cannot see any active violation or any “Next steps” link for 2020 anywhere in Account Health — the only thing available to submit is the general deactivation appeal banner at the top. So Amazon is directing me to a pathway that doesn’t exist on my account, which makes it impossible to do what they’re asking.

Questions:

Where exactly can I view and resolve a historic enforcement from 2020-01-08 if Account Health shows 0 issues?

How do I access the specific “Next steps” appeal route Amazon keeps mentioning when the “violation” isn’t visible?

Can an Amazon mod help surface the original case ID / enforcement details / affected ASIN(s) tied to 2020-01-08 so I can submit the correct appeal in the correct place?

Thanks in advance — would really appreciate any guidance from sellers who’ve dealt with historic enforcement blocks

Thank you for your reply. I have rating 200.

hi @Seller_lmwzklfLOK2Ob

Following up on this, as you mentioned the escalation team has created a case to look into the reimbursement issue (12199504272)

However, despite the shipment being marked as closed for the missing 200 units, there has been no update on this despite me providing proof of ownership documentation. The cases remain unanswered. And I have confirmation that the case above (for reimbursement) is not in fact related to these missing units. What can be done?

Here are the relevant cases for the missing 200 units: 12203300112

12160538462

Hi @Seller_ZyGdB49sb7An4

I have filed a new case CASE ID 12259881602

no reply since filed on 23 March.

Missing shipment ID: FBA15LBZRVN9

Missing ASIN (200 units): B09WHS429T