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FBM unshipped-1

This is on the phone app and website, is this just a bug in seller central or an order hiding somewhere ?

As I knew would happen Amazon set the 1 day dispatch and my delivery rate has fallen below 90%. I can handle the 1 day dispatch, however the delivery time is no way accurate. I use 2nd class post, which is what I can only use for single purchases, to keep competitive and in business. Royal Mail 2nd class post takes 4-8 working days with no Saturday delivery, with exceptions. Amazon still say it will be delivered on that day not an estimation. Sure I can go into each item and change it to a 2 day dispatch but when you have 1000's of listings it's not an overnight project.

One of our buyers ordered 2 items, they opened a return and sent 1 back but Amazon have refunded both items. I messaged the buyer to confirm what they sent back and they replied saying it was just 1. I have appealed this with seller support providing this surely irrefutable evidence but after a few days I got the usual reply "Although we understand your position, we stand by our decision."

Do I just give up and accept the loss (again) or is there a way of getting this resolved?

Hello All,

In my Feedback Manager, my Lifetime total feedback is now 1064, but in April it was 1065, and it should be at least 1066

I have not had any new feedbacks since 4th April 2026.

The Lifetime total should never decrease, but from monitoring this, occasioned by previous concerns in this area, I conclude it is dropping at the rate of around 1 review per month. But these do not seem to be either the most recent or the older reviews that are disappearing

I have raised a case - ID: 12569079172 - although this required me to input a specific order number (which was not relevant)

Positive feedback is really tough to achieve as customers expect perfection, so are not pleased when they get it

Does anyone pay attention to feedbacks? Some sellers are running at less than 80% and there seems to be no concern from Amazon, although there used to be a 90% rule, I think...

All Best

Brian

PS The Case Response was a standard template about Feedback Removal!

PPS I have screen-shots to prove this

PPPS This probably affects YOUR feedbacks, also

@Seller_hzIJKXzwjDVso @Seller_8hQgfj6OVZYse @Seller_xkwDczt8sPSmx @Seller_lmwzklfLOK2Ob @Seller_l7Jtck9jxnEA0 @Seller_XUNeUuvrQDpgP @Seller_VygaQRBv4Ssmh

@Seller_OOVUXZLmb2UEH @Seller_mIRnuhdx7l5sN @Seller_mb0h6u450arka @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_j9Bd91CW3ZVpr @Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV

Looking for advice because Seller Support keeps giving me generic responses instead of addressing what actually happened.

My listing had already been down due to the recall issue since around March, and I had previously had my inventory returned to me. Somehow, these particular 30 units were left behind in Amazon's network.

Amazon now keeps explaining a recall process where Day 1 the ASIN is put into “binding”, Day 30 the inventory is released and marked defective, and Day 60 a disposal order is created. This is confusing considering the listing had already been down for months, so I'm trying to understand how that timeline applies to these specific 30 units.

A disposal order appeared on 30 August. Then on 1 September, Amazon automatically created a removal order for those same units to be returned to me.

I called Seller Support on 2 September because I could physically see both orders on my account and wanted to make sure the units weren't disposed of. The representative checked everything, put me on hold and then told me the newer automatic removal order would take priority and that I would be fine.

Even more importantly, Amazon emailed me on 2 September specifically stating I had 30 days, until 1 October 2026, to remove the inventory before they would dispose of it.

Despite this, the automatic removal was later recalled/cancelled and Amazon proceeded with the disposal well before 1 October. All 30 units were disposed of and I was charged a disposal fee.

I've requested reimbursement and asked them to review the recorded call from 2 September, but they keep quoting the general Day 1, Day 30, Day 60 recall policy without addressing the automatic removal order, what their representative told me, or their own written 1 October deadline.

Has anyone dealt with something similar, and is there a specific Amazon team or escalation route I should be trying?