Hello,
We’re dealing with a serious issue with an FBA shipment and are not getting any meaningful help from Seller Support after multiple attempts. According to UPS tracking, the shipment was successfully delivered to the Amazon fulfillment center on May 22. However:
The shipment was never checked in
It has never entered “receiving” status
No units have been received into inventory
It has now been over a month with no movement at all
We have opened 5 separate cases, and each time:
We receive generic responses that don’t address the issue
We are told to wait, despite the delivery being over a month ago
Cases are closed without investigation
We have already provided:
Proof of delivery from UPS
Tracking information
Shipment details
At this point, it appears the shipment may have been lost at the fulfillment center before check-in, but we cannot get Seller Support to properly investigate or escalate.
Questions:
How can we get this escalated to the FBA inventory/research team properly?
Has anyone successfully resolved a shipment that was delivered but never checked in?
Is there a specific escalation path or wording that actually works?
If a moderator could assist with escalation, it would be greatly appreciated.
@Spencer_Amazon
@Christine_Amazon
@Maya_Amazon
Thank you.