Hi all,

We recently got our Premium Shipping eligibility back after around 7 months of not being eligible. Everything had been fine for about a month, but over the last 7 days we have suddenly seen our Valid Tracking Rate drop to around 40%.

For our Premium Shipping orders we use DPD Local and provide the 10-digit DPD tracking number when confirming dispatch. This had been working fine and the parcels are all being collected, scanned and delivered by DPD as normal.

Has anyone else using DPD Local recently experienced their tracking numbers no longer being recognised/validated correctly by Amazon?

Also, can anyone confirm the correct carrier and tracking setup for DPD Local? Should the carrier be submitted to Amazon as "DPD", "DPD Local" or something else?

We haven't changed anything our side, so the sudden drop in VTR is concerning, particularly as it could affect our Premium Shipping eligibility again.

Any advice from other sellers using DPD Local would be greatly appreciated.

I have been completely unable to log in to my Amazon Seller Central account since 11th June 2026, now over 40 days. I am posting here as a last resort after exhausting every available support channel.

I am the primary account holder, company director, and sole owner of the business. My husband has secondary limited user access to the same account. He can log in today with no issues and can see the account home page, inventory, and account information normally. I, as the primary owner, cannot log in at all.

Every time I attempt to log in, I see the same screen: "We are reviewing your account and will email you within 24 hours." This screen has been showing since 11th June with no change.

What Amazon has already confirmed in writing:

- My seller account is in good standing with no policy violations

- My account information was successfully verified on 19th June

- Two-step verification has been disabled on the account

Despite all of the above, I still cannot log in.

This proves the block is not on the account itself, it is specifically on my primary login credentials only. The account is fully functional. My husband's secondary access works. FBA orders are being received and dispatched normally. My Inventory Performance Index is 402. There are zero cases requiring attention on the account.

What I have tried:

I have raised 9 cases, all unresolved or auto-closed:

Cases 12891628632, 12901983422, 12899317842, 12899818772, 12681887352, 12902798612, 12903106202, 12915598452, 12926821572

I have called Amazon support multiple times across 5 different numbers with no resolution.

I emailed the Managing Director's office twice. Both times the case was passed to the Executive Escalation Department. Both times my replies were never received by the agent and the cases were auto-closed. This is a systemic communication failure, every email Amazon sends asks me to reply via a link that requires Seller Central login, which I cannot access. So my replies cannot reach them or mostly asking to send emai on No reply email ( Dead end ).

I have submitted over 70 pages of documentation including ID, proof of address, and phone contract.

Seller Support consistently tells me the issue is with my consumer account. Consumer Service consistently tells me there is no issue on their side. Nobody has investigated both accounts together.

The impact on my business:

- PPC advertising campaigns are running with a daily budget I cannot manage or pause

- I cannot arrange urgent FBA shipments

- I cannot manage inventory

- I cannot access any account settings

- My business has been effectively paralysed for over 40 days

- I have invested my life savings into this business, with registered brand, active FBA inventory, and new stock already ordered

I am not asking to skip any verification. I have never refused to cooperate. I simply need:

1. Someone to look at both my consumer and seller accounts together as linked accounts

2. Confirmation of what specifically is blocking my primary login, given the account is healthy, verified, 2SV disabled, and accessible to my secondary user

3. A named contact who can receive direct email replies , not a no-reply address, not a link requiring Seller Central login

I have today submitted a case through the technical support form at sellercentral.amazon.co.uk/cu/help/contact-us

If any Amazon staff member or moderator is reading this, please can you escalate this urgently. I have done everything asked of me. I simply cannot get anyone to look at both accounts together and identify the specific technical block on my primary credentials.

Has anyone else experienced this? Any advice from fellow sellers would also be genuinely appreciated.

We are also experiencing the same thing, 40% of our stock are currently pending for almost a week! this is ridiculous, why is amazon is not steppig up and prioritising this! shambles.

Same copy and paste response from Amazon as usual! Can't be bothered to do some research! Got 40 asins effected.

Yes, facing similar issue. Spoke to FBA team and they couldn't provide a solution or any reasoning. Eventually hung up after going round in circles for 40 minutes. :(