Hello. I've got pending orders that have been 'pending' for 10/11 months. How do i cancel these and have the stock returned to my FBA inventory ?

I am at a point where I do not know what to do next?

I have a clear legible invoice for 100units for the brand Schwarzkopf but I’ve been declined 10 times, with no valuable feedback.

Without any manual intervention from Amazon, I do not know where to turn next?

ASIN B00JKVFROY

Hello,

I wanted to raise this here in case Amazon staff could kindly look into it.

My recent FBA shipment shows as delivered to the warehouse almost 10 days ago, but the units are still not checked in and available for sale.

Is there any reason for such a long delay at the warehouse? Normally it takes only a few days. This is affecting our sales and inventory planning, so I’d really appreciate if someone from Amazon could confirm what’s happening.

Thank you in advance for your support.

Hello guys, I'm experiencing ongoing issues with my Valid Tracking Rate (VTR) system where 10 orders have been incorrectly marked as "not valid tracking number" despite having valid tracking details and courier information, with all orders delivered on time. My Valid Tracking Rate for non-exempted shipments has dropped to 75.61% and continues to decline daily. I already contact Amazon Customer Support via live chat and every single time they told me "Greetings,

Thank you for your continued patience. We are currently researching your issue in partnership with the responsible team and will provide an update as soon as any additional information becomes available." So here is all of my orders which marked as invalid:

Order ID's: 205-2487204-2529949 , 204-7456459-1178714 , 204-0574114-4828306 , 203-9370640-7954717 , 206-1094146-8854728 , 206-6227676-2421960 , 206-3699633-2193967 , 205-7952473-8489162 , 202-6923437-5982738 , 026-4829270-9702718

Every single day have new one and the old ones didn't removed. Can you reviewed and help me please:

@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK , @Seller_TSXM2A5nxWSuH , @Seller_gAhPNiLrkfTcr @Seller_Rv3kmJHEUMGJH @Seller_Huz6FT08OxHAR , @Seller_hnDMgUKxMh1V4 @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_5WsK3rrVFyBk9 @Seller_VJ4XoAkjDpjPH

Long story short: I was being charged storage fees in AE despite never activating that region for sales. After multiple calls, live chats, and being passed around, I was finally told Amazon had made an error and shipped one of my items — a £700+ daily seller — to an AE warehouse. I asked if it could be returned, but was told it couldn’t be unless I provided an AE address. After more back and forth and an escalation, I was assured the item would be sent back to my UK address.

Two days later I received a “successful removal order” email, but further checking showed it was actually a disposal order created by Seller Support. More back and forth followed, and again I was told it would be returned to the UK. Weeks passed, and today I finally received an email admitting fault and offering a reimbursement: £135 for an item worth over £700, which they accept liability for but refuse to reimburse at market value.

I genuinely cannot wait to move away from a platform where customers, sellers, and even Amazon themselves lose out due to errors and untrained support staff