Hello,

@Seller_lmwzklfLOK2Ob, I’m disappointed with the outcome of this reimbursements and would appreciate your assistance to this.

The records show multiple inventory disposition changes, and all affected units were reimbursed at only 50% of the approved sourcing cost.

These units were sent to Amazon in new and sellable condition and were not damaged or unsellable before being sent. We also used an Amazon Partnered Carrier for the shipment. The units were subsequently damaged during the Amazon distribution/fulfilment process.

It was mentioned that the 50% reimbursement applies when a unit was already in an unsellable condition prior to the warehouse damage event. However, that does not appear to apply in this case, as the units were sellable before being sent to Amazon and the damage occurred within Amazon’s fulfilment network.

Reimbursement IDs: 9074539152, 9075038812, 9074538262, 9073821812, 9073821162

ASIN: B00FL0P27A

Hello Amazon community support. I’m writing as 3 of my 20 Vine reviews just inexplicably disappeared. This is frustrating as they had gone through the moderation process and had been showing on my listing for some

time. Is this a glitch that will correct? Will I be refunded the fulfilment fees I paid to Amazon to send out these free units as part of your programme? Very disappointing and undermines trust in the Amazon system.

Hello,

I need help with a UK VAT Establishment verification that has been open since 20 August 2026.

Our company is UK-established. Our business information and UK director have already been successfully verified, and there are no VAT/GST registration numbers on our Seller Central account because we are not VAT registered.

However, Amazon still treats our account as Non-Established and has been collecting VAT from every UK order since 21 August.

The specialist case remains under review with no clear explanation of what is still outstanding.

Could an Amazon moderator please review this case or escalate it to the UK VAT Establishment / Tax verification team?

Thank you.

I am only receiving bot responses to my SAFE-T appeals, that fire back generic responses within a couple of minutes each time.

In short - customer returned item as "no longer needed" 51 days after purchase. Amazon gave full refund at first scan.

Item had been torn apart and used. 20% of product (a glue) used/missing and returns shipping label stuck to product so all the packaging is trashed too. Pretty clear cut case.

Images and the most concise of explanations were submitted in claim. Amazon granted only 20% of the claim value. They listed reason as "Amazon damaged", which is incorrect as the order was fulfilled by merchant and returned directly to us.

Spoke to Amazon on the phone but they say SAFE-T can only be discussed via the claim messaging box (where I'm getting the bot responses).

How do I challenge the reimbursement amount?

I will add - I have asked them specifically, "why was I only granted 20% of the claim value?" and "why was the reason listed as Amazon damaged when order was FBM?", but all they will say is:

We have reviewed the information that you provided and have denied your reimbursement request for the order X. We understand that you may not agree. However, we stand by our decision.

When I started on here, you could pretty much list anything you wanted (within reason). The biggest problem back then was the lazy seller who did the minimum amount of work to put up the listings.

Then Scamazon started asking for information about where we were getting the products, and you could not get a listing done without giving them a supplier. They were just stealing information from sellers for their own ends (something Amazon are brilliant at).

Christmases were incredibly busy (and profitable). Until they weren't. The year they introduced PPC was a disaster. I spent everything on stock for the busy period, only it didn't come. I was left with thousands of pounds of stock, rent, business rates... bla bla bla.

Next was the cut-out the middle man stage where the suppliers stopped supplying us because they were selling directly on Amazon. All these companies who we had bought from and made successful just screwed us over.

Anyway, the changes keep coming, none of them good for sellers, always good for Amazon.

I'm utterly sick of it. Sick of all the Amazon supported scammers, sick of waiting 3 weeks to get paid, sick of all the stress.

I wish all you good, honest, hardworking seller all the best, but I'm not giving this dishonest, morally bankrupt company another penny, or a second of my time.

Goodbye!

:-)