sold 4 items on FBM Last week… 2 was classed as late… so my LSR is 50% ..

2 orders that was classed as late was dispatched on the ship buy date and was delivered on the due delivery date

will they be classed as late if i drop them at the post office on the ship buy date but dont get collected until following day?

Hi All

Know it is only a small period of 7 days but we are experiencing a huge sales drop of approx. 50%, we are pretty much all FBA.

This is what we would say is our peak time but the last 7 days have been the worst of the year and totally out of character with the previous weeks.

The whole year has tracked pretty much as it should do but the last 7 days has just dropped completely.

Can see sessions have dropped by 45% over that period from the data on reports but no idea why as nothing has changed.

Any ideas or help would really be appreciated

Thanks

Hi all,

We’re having ongoing issues with VTR being impacted despite following Amazon’s own exemptions guidance. According to the policy:

“All cross-border shipments will be included in VTR calculation, unless the order value is below €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.”

We ship from the UK to Europe, and for several of our recent orders:

1. The order value is well under €20 (see attached screenshot),

2. We correctly marked the ship method as “letter”,

3. We used Royal Mail (standard letter services),

4. The tracking shows as Invalid, as these are non-tracked letter shipments.

Still, these orders are showing up in the affected VTR list and are hurting our account metrics.

Can someone please clarify.

What are we doing wrong?

Does Amazon still not fully recognise Royal Mail “letter” format as exempt, even when value is below €20?

Is this an issue others are experiencing too?

Attached is a screenshot showing the affected orders with values of €11.65, €14.06, and €18.05, all shipped as “letter” with Royal Mail.

Any insight or help would be really appreciated.

Hi Amazon Seller Community,

I’m reaching out urgently because I’ve completely lost the Buy Box on all of my listings for the past 3 days, and my sales have plummeted from around 250 orders per day to just 20. This sudden drop is severely impacting my business.

Here’s what I’ve confirmed about my account and listings:

My price is the lowest (including shipping)

Account Health is strong – 96% positive feedback

I’m enrolled in Seller-Fulfilled Prime (SFP) and displaying the Prime badge

Consistently meet SFP performance requirements (on-time shipping, delivery speed, low cancellation rate, etc.)

Despite all this, I’m not winning the Buy Box anywhere. I’ve checked for listing errors, inventory issues, or policy violations—but haven’t found anything obvious.

Has anyone else experienced this sudden, across-the-board Buy Box loss? Could it be a temporary algorithm shift, a hidden performance metric, or increased FBA competition? Any advice or troubleshooting steps would be incredibly helpful.

Thanks so much in advance—this is critical for my business right now.

@Seller_X0vet3Xmv1NCI@Seller_XUNeUuvrQDpgP

hi

our inventory is in reserved IN EU and UK and ASIN

B088PRPNQ3 and B07MXR8Y8L showing inactive in EU and UK.i tried speaking with seller support but i didnt find it helpful i created case 11331011642