I have received this email stating my account will be deactivated , but there is no such message on my seller central messages and my account health is very good. No issues showing at all.
Most other email communications from Amazon begin with "Dear -my company name-". And end with something more than "Thanks, Amazon"
Is this a scam email?? It appears to have come from a genuine Amazon email address, but I know hackers are getting smarter in masking email addresses!
The link given in the email below seems odd "amazon.com/mario/ipi" etc etc ???
Can a member of Amazon staff assist please?? . . . the full email is as below . . .
Hello,
Your Amazon selling account will be deactivated on 8-18-2025 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.
Why is this happening?
We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.
How do I register for virtual identity verification?
1. Access the following link:
https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
2. Follow the on-screen instructions to upload the required documents and connect with an associate.
Important Considerations
-- During the virtual identity verification registration, choose the language that matches your native language from the dropdown list. If unavailable, an English interpreter can be used. However, if your native language is on the dropdown list, but you decide to use an interpreter, we won't be able to proceed with the verification.
-- Carefully review the list of required documents for the interview and have them prepared and on-hand.
-- Ensure you have a stable and reliable internet connection for the verification process.
Note: Failure to comply with these requirements may lead to the cancellation of your appointment.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What documents are required?
Make sure to have with you the original physical and digital copies of the following documents:
-- A valid government-issued photo identity document is required for all participants. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.
-- A bank statement of the account registered with your Amazon selling account as your deposit method. The bank statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.
-- A credit card statement of the account registered with your Amazon selling account as your active charging method. The credit card statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.
-- Your business registration document, if you have a registered business. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
What happens if I do not complete my virtual identity verification?
If you do not complete your virtual video verification interview using the link provided within 14 days of this notification, or if your verification is not successful, your account will be deactivated.
We are here to help
For additional questions about the content of this email, contact us at seller-reactivation-appealsATamazon.com. (AT put instead of symbol by myself as forum rules won't let the @)
-- To learn more about the policies that led to this decision, go to "Amazon Services Business Solutions Agreement":
(forum rules won't allow me to post the link address!!)
Thanks, Amazon
